Outlook 2000 "Server cannot be found"

[Tannenbaum]

I applied all of the current updates for Office 2000 and
Windows 2000. Outlook can no longer send or recieve email
and presents the "Server cannot be found" message. I have
checked the account set up and it is fine. I
reestablished the account set up using the sbcglobal
tutuorial for account set up in Outlook (just to be
certain) and the result was still "Server cannot be
found". I also checked that Network and Dial up security
is set to Permit All

Email fails to find the server via an established DSL
connection and it also fails with a dial up connection. I
can still connect to the web using the IE6.0 without a
problem and always establish the connection manually using
my DSL connection.

SBC had no answers and referred me back to Microsoft. The
Microsoft web support did not help.

 

[Vanguard]

I applied all of the current updates for Office 2000 and
Windows 2000. Outlook can no longer send or recieve email
and presents the "Server cannot be found" message. I have
checked the account set up and it is fine. I
reestablished the account set up using the sbcglobal
tutuorial for account set up in Outlook (just to be
certain) and the result was still "Server cannot be
found". I also checked that Network and Dial up security
is set to Permit All

Email fails to find the server via an established DSL
connection and it also fails with a dial up connection. I
can still connect to the web using the IE6.0 without a
problem and always establish the connection manually using
my DSL connection.

SBC had no answers and referred me back to Microsoft. The
Microsoft web support did not help.

Copy the POP3 server name from your e-mail account. Then check if you
can telnet into their POP3 server:

telnet <pop3servername> 110

Copy the SMTP server name from your e-mail account. Then check if you
can telnet into the SMTP server:

telnet <smtpservername> 25

This will check 2 things: (1) That you have the correct IP names for the
mail servers and that a DNS lookup will find their IP addresses; and,
(2) That their mail server programs are actually running (ping only
connects to the host and doesn't tell you anything about the mail
servers).

If you cannot telnet to their mail servers, something is blocking you,
like your router, firewall, a proxy, misconfigured e-mail client.

 

[Mark Sorrell]

Have you tried, deleting the account and creating a fresh one from scratch
with the same info? I've found that Outlook gets picky
sometimes....especially 2000...

mark

 

[Tannenbaum]

-----Original Message-----


Copy the POP3 server name from your e-mail account. Then check if you
can telnet into their POP3 server:

telnet <pop3servername> 110

Copy the SMTP server name from your e-mail account. Then check if you
can telnet into the SMTP server:

telnet <smtpservername> 25

This will check 2 things: (1) That you have the correct IP names for the
mail servers and that a DNS lookup will find their IP addresses; and,
(2) That their mail server programs are actually running (ping only
connects to the host and doesn't tell you anything about the mail
servers).

If you cannot telnet to their mail servers, something is blocking you,
like your router, firewall, a proxy, misconfigured e-mail client.
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.
You got it right...I am using ZoneAlarm 6.0 and the

problem was the update blocked internet access for
Outlook. The ZoneAlarm update apparently switched the
options to maximum security.