Outlook 2000 - Installation Problem - I don't think so...

[Martin Ibbotson]

I am running Outlook 2000 under Windows XP Home on a laptop and have
been doing so for 18 months.

I have recently been getting the following problem:

1. When Windows has finished loading, I load Outlook without any
problems - loads without problems, including personal toolbars.

2. When I close Outlook - no problems either

3. If I open Outlook again, I get an error message saying "Improper
Installation", but it loads OK except that it looses my personal
toolbars. When I try to view an e-mail through preview pane, it just
appears grey.

4. When I close Outlook, it closes with an error message "R6025 Pure
Virtual Function Call"

If I restart Windows, we go back to step 1....

Now, I know that I have no installed and software since this problem
started, I can assure you that it is not a virus (Norton 2004 seems to
always advise if there is any signs of a virus). The only thing I can
think of that has happened in the last few weeks is that I have updated
Windows XP updates.

1. If anyone if familiar with this problem, do you know which update
causes it?
or,
2. I've been reluctant to attempt a re-installation a) because I'm not
sure that this problem won't affect a re-installation process and b)
potential of losing all my existing e-mails. Any advice on this option?

Many thanks for any help.....

Martin

 

[Milly Staples [MVP - Outlook]]

Have you updated MDAC from Windows Update?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After searching google.groups.com and finding no answer, Martin Ibbotson
asked:

| I am running Outlook 2000 under Windows XP Home on a laptop and have
| been doing so for 18 months.
|
| I have recently been getting the following problem:
|
| 1. When Windows has finished loading, I load Outlook without any
| problems - loads without problems, including personal toolbars.
|
| 2. When I close Outlook - no problems either
|
| 3. If I open Outlook again, I get an error message saying "Improper
| Installation", but it loads OK except that it looses my personal
| toolbars. When I try to view an e-mail through preview pane, it just
| appears grey.
|
| 4. When I close Outlook, it closes with an error message "R6025 Pure
| Virtual Function Call"
|
| If I restart Windows, we go back to step 1....
|
| Now, I know that I have no installed and software since this problem
| started, I can assure you that it is not a virus (Norton 2004 seems to
| always advise if there is any signs of a virus). The only thing I can
| think of that has happened in the last few weeks is that I have
| updated Windows XP updates.
|
| 1. If anyone if familiar with this problem, do you know which update
| causes it?
| or,
| 2. I've been reluctant to attempt a re-installation a) because I'm not
| sure that this problem won't affect a re-installation process and b)
| potential of losing all my existing e-mails. Any advice on this
| option?
|
| Many thanks for any help.....
|
| Martin

 

[Martin Ibbotson]

Hi Milly!

I've checked Windows Update web pages and there are no updates
outstanding, so I guess the answer must be - yes. How can I check?

Many thanks and kind regards,
Martin

"Milly Staples [MVP - Outlook]"

 

[Brian Tillman]

I've checked Windows Update web pages and there are no updates
outstanding, so I guess the answer must be - yes. How can I check?

I don't think the MDAC update was on the WIndows Update pages.