Outlook 2000 freezes on startup in Windows 98

[Jeremy Franchi]

When loading Outlook 2000 in Windows 98, it never gets
past the splash screen. Ctrl alt del shows that it doesn't
say the program is not responding (doesn't say "(Not
Responding)" next to it in task list).

It has worked on the computer before with that OS and
software and abruptly stopped. There is no error message,
it just stays at the splash screen. Any ideas? Thanks.

 

[Jocelyn Fiorello [MVP - Outlook]]

You may have a corrupted outcmd.dat file. This is the file that stores your
toolbar customizations, and when it becomes corrupted, Outlook can't use it
at startup to build your toolbars, thus causing the hangups. Try renaming
or deleting your outcmd.dat file while Outlook is closed. Renaming it might
be the best idea if you have a lot of customizations that you'd prefer not
to lose; that way if renaming the file doesn't solve your problem, you may
be able to restore it later when you do get Outlook working properly again.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
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