Outlook2003 freeze at startup

[waltereo]

Hi,

My outlook 2003 freeze at startup. It freeze when it
initialize the GUI SO I cannot see my folders, Inbox
etc... It freezes when Outlook 2003 splash screen appear.
(freeze #1)

When killing the process and restart outlook again, it
ask me to start in safe mode, then a samll window appear
with a list of task "Migrating account, Migrating
preferences, creating welcome message, importing user
Data". And here same thing, it freeze (freeze #2)
on the first task "Migrating account settings"

When killing freezing windows #2, and restart it again,
it offer me to detect and repair. But after repairing, it
fails to restart and freeze the same way as freeze#1

I already unistalled and installed Office 2003 3 times
and the problem persist. Then I tried to uninstalled only
Outlook, same result, it always freeze at the same place.

Then I uninstalled my antivirus because I thought that
the antivirus plugins may be the problem ad still freeze
at the same place.

So now I don't known what to do. !!!!!!!!!

Please help me


Thanks

 

[Roady [MVP]]

Reinstalling won't help when a setting is the issue as settings are
retained. In your case it sounds like the outcmd.dat file is damaged. If it
is damaged Outlook will fail to load as it can't build the Toolbars
(settings are kept in the outcmd.dat file). Rename it to outcmd.old to reset
it and see if Outlook loads.

--
Roady [MVP] www.sparnaaij.net
Microsoft Office and Microsoft Office related News
Also Outlook FAQ, How To's, Downloads and more...

Tips of the month:
-Setting Permissions on a Mailbox
-Create an Office XP CD slipstreamed with Service Pack 3

 

[waltereo]

Hi Roady,

I renamed outcmd.dat in C:\Documents and
Settings\sam\Application Data\Microsoft\Outlook
and same thing, outlook freeze.

What I've tried is to move out all files from
C:\Documents and Settings\sam\Application
Data\Microsoft\Outlook , and same thing outlook freeze !!!

Is there a way to remove all previous configuration so
Outlook create new configuration files ???

Thnaks again