outbox problems = outhouse vista

[Guest]

By now anyone who has Vista windows mail has a problem with the outbox . This
renders the mail useless as I or anyone else cant use programs like word -
excel- or what ever to send a file from there. I've read at least 50 posts
and nobody can fix this problem. Even your link to download and run WMUtil
wont fix it. Do I bring this new computer back to the store and get my money
back then dig out my Windows 98 computer and use that again? I was told by
Comcast to call Microsoft and I had to laugh. Nobody at Microsoft will
answer the phone let alone fix this. Even the guy from Best Buy Geek Squad
cant help. There is no real fix for this is there? Is this a global problem
with all Windows mail. What do I and everyone else do?

 

[KristleBawl]

No, only a small percentage of Vista users have mail stuck at all, and not
all of them have had the stuck mail in the same folder.

This is a very simple and easy solution, provided the user is willing to
Read and Follow simple and easy instructions.
http://www.oehelp.com/WMUtil/Default.aspx
If the site is temporarily unavailable, then please wait a while and try
again.

 

[Guest]

No, only a small percentage of Vista users have mail stuck at all, and not
all of them have had the stuck mail in the same folder.

This is a very simple and easy solution, provided the user is willing to
Read and Follow simple and easy instructions.
http://www.oehelp.com/WMUtil/Default.aspx
If the site is temporarily unavailable, then please wait a while and try
again.

 

[Guest]

Thanks KristleBawl. WMUtil worked for me

No, only a small percentage of Vista users have mail stuck at all, and not
all of them have had the stuck mail in the same folder.

This is a very simple and easy solution, provided the user is willing to
Read and Follow simple and easy instructions.
http://www.oehelp.com/WMUtil/Default.aspx
If the site is temporarily unavailable, then please wait a while and try
again.

 

[Mr. Arnold]

By now anyone who has Vista windows mail has a problem with the outbox .
This
renders the mail useless as I or anyone else cant use programs like word -
excel- or what ever to send a file from there. I've read at least 50
posts
and nobody can fix this problem. Even your link to download and run
WMUtil
wont fix it.

I don't have a problem using WM.

Do I bring this new computer back to the store and get my money
back then dig out my Windows 98 computer and use that again? I was told
by
Comcast to call Microsoft and I had to laugh. Nobody at Microsoft will
answer the phone let alone fix this.

I have called MS twice for somethings I needed help with using Vista. I got
through and got help to fix the problems, which was under a minute each time
I called for help that someone was on the phone giving me help.

Even the guy from Best Buy Geek Squad
cant help. There is no real fix for this is there? Is this a global
problem
with all Windows mail. What do I and everyone else do?

Call MS?

 

[Gary VanderMolen]

I understand your frustration, but you need to tackle this problem in
a step-by-step logical fashion.
1. Realize that only a small percentage of Vista users are having this
problem. If this really was a "global" problem, it would be front page
news in every newspaper.
2. From reading the posts here you should know by now that the problem
is aggravated (perhaps precipitated) by running non-compatible security
software such as McAfee or Norton antivirus. So, as a first step I assume
you have uninstalled these bad boys and replaced them with one of the
antivirus programs recommended here.
3. When the WMUtil program did not work for you, did you post back with
a description of how it failed? Did you ask for advice as to what to do next?
4. Finally, if Windows Mail does not meet your expectations, it's not the
end of the world. Replace it with another email program like WLM,
Thunderbird, or Outlook.

Gary VanderMolen

 

[Mike Dymond]

Gary
Their seems to be a real problem here.
I have followed every suggestion in this newsgroup and I can still not send
e-mail.
I have uninstalled Norton and I have used their removal tool - twice.
I am currently not running any anti virus software at all.
I am using the Windows firewall and yes I have tried sending e-mail with it
disabled.
I have used the WMUtil program and it removes the "stuck" test e-mail's but
I can manually delete them anyhow.
Then when I try another test e-mail it will not send.I just get the same
error as follows:
"The connection to the server has failed. Subject 'test', Account:
'Sympatico Main', Server: 'smtp8.sympatico.ca', Protocol: SMTP, Port: 25,
Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E".
And yes I understand that this is saying the settings are probably at fault,
but I have deleted and re-entered my account info over and over again. I
have the correct settings. My ISP provider has verified that.
They don't seem to care because I can send and receive using their clumsy
Web based program.
I have used WM, WML, Thunderbird and Outlook and they all have the same
result---I can receive but not send e-mail.

I did have an e-mail stuck in my inbox but I was able to remove it following
the suggestions in this group.
Is it possible that some trace of NIS 2007 on my computer that is still
causing this problem?
How can I be sure that it has been completely removed?

Any suggestions?

Thanks............Mike

 

[Gary VanderMolen]

Your settings look fine to me. Two suggestions:

Are you at home when the send failure occurs? If not, it could be a port 25 block.

Sympatico has some alternate email settings you might try:
http://www.dslreports.com/faq/sympat/3.1_Email

Gary VanderMolen

 

[Mike Dymond]

Thanks Gary

Yes I am at home when the send failure occurs and I have tried the alternate
settings in al variations and programs as well.
Also, I have tried setting up a new user account on my computer with the
same result but I only tried WM. It seemed redundant to try other programs.

Mike

 

[Gary VanderMolen]

Since you have tried four email programs, with the same results,
and your mail server settings look good, it almost has to be
something else residing on your computer. I don't suppose you
have another computer available to try out?
Perhaps NIS 2007 did leave some remnant. You may have to scout
around Symantec's website to see if they offer a removal tool.

Gary VanderMolen

 

[Mike Dymond]

I have used a removal tool twice.
But a little more History on my Norton installs....
I got my Vista machine around May 16 after XP system fried.
I had NIS 2007 on Xp with 1 of 3 installs used > I nstalled on new Vista
machine and used 2nd license.
New computer wasn't what was ordered ( wrong motherboard) and I had to
return and Vista wa reinstalled.
I now chose to use trial ware of Norton 360 rather than burn last license of
NIS. When it expired I then unistalled 360 and then installed NIS 2007 trial
ware.
WM had worked fine until after about 4 days after NIS 2007 was installed .
Could this cause this problem?
Would using Sytem Restore back to a point when 360 was installed correct
this?

Thanks ..............Mike

 

[Gary VanderMolen]

At this point your guess is as good as mine.
There's no way of telling whether detrimental debris was left behind
by the multiple antivirus uninstalls.

Gary VanderMolen

 

[Guest]

Not sure if you are discussing the same problem I am experiencing, but
perhaps. When I go to a link from an e-mail or a web-site directly and want
to send something as an attachment, or just send the page, although it seems
to have been sent, it never arrives. It asks me what account I want to use
and the options are my e-mail account address, (e-mail address removed), and also
the internet provider, Comcast, mail address, that it, (e-mail address removed).
What is going on? Thanks

 

[Gary VanderMolen]

Sorry, your description of your issue is just too sketchy for me to
figure out what is going on. Also, it is best to start a new post
instead of hitching on to a post started by someone else.

What program is the "it" in "it asks me what account..."?

Gary VanderMolen

 

[Frank Saunders, MS-MVP OE/WM]

Have you verified all of your settings including authentication and ports
with Sympatico?

 

[Mike Dymond]

See previous posts between 06/07/2007 4:48PM - 10:29PM

Still working today so Sympatico must have been blocking port 25 too
aggressively.

Why does Sympatico block all SMTP servers except its own? (Port 25 blocking)
(#8457)
Sympatico blocks all traffic (incoming and outgoing) through port 25,
except for it's own SMTP servers. The main reason that Sympatico does this
is to avoid being being blacklisted for spam (junk e-mail). Here's why:

A common feature of SMTP servers is open-relaying. Open-relaying allows
anybody on the internet to relay an email message through an SMTP server.
The disadvantage of open-relaying is that it makes all messages appear to
originate from the relaying server. For this reason, open-relaying is
usually disabled because a spammer could use an SMTP server with an
open-relay to send spam, and it would appear that the owner of the SMTP
server is sending the spam instead of the spammer. This makes it very
difficult to trace the origin of the spam and stop it.

If a Sympatico customer were to operate their own SMTP server, it is
possible that it may be configured improperly with open-relaying enabled,
and have spam relayed through it. In this situation, it appears that a
Sympatico customer is sending the spam. So Sympatico avoids this situation
by ensuring that no customer can operate their own SMTP server, and blocking
port 25 effectively does just that.

One of the disadvantages of this arrangement is that it also prevents the
use of any port 25 SMTP server other than the ones that Sympatico provides.
(SMTP servers that use a port other than 25, like GMail which uses 465 for
example, are not affected by this block.) So if you have a third-party
e-mail provider, you will not be able to send outgoing mail through their
SMTP server. You must use a Sympatico SMTP server. Your outgoing mail will
still appear with whatever e-mail address you wish, even if it is not a
Sympatico e-mail address.

Another disadvantage is that it prevents a Sympatico customer from running
their own incoming SMTP e-mail server.

Please note that port 25 blocking does not affect incoming email through
POP3 servers, which do not use port 25. You are free to use whatever POP3
provider you wish.


Thanks Frank

 

[Gary VanderMolen]

As long as you use the Sympatico SMTP server from your home connection,
port 25 blocking should have absolutely no effect on you.
The explanation you quoted has nothing to do with your send issue.

Gary VanderMolen

 

[Peter Foldes]

Mike

The SMTP server that you have "smtp8.sympatico.ca" is invalid ,I know since I am also using Sympatico. Call Sympatico and ask for a level 2 tech and get another smtp sever address.
I am using Sympatico and my smtp is "smtphm.sypatico.ca" not the one that you have. I have come across this issue with other posters in the last few days having the same smtp server address that you also have from Sympatico. They called Sympatico and they all had ""smtp8.sympatico.ca"" and when Sympatico gave them a different smtp ady their issue ***not sending***was solved. All claim that Sympatico told them they are having a problem with that smtp ady and they have not figured it out yet.

Call Ma Bell and ask for (demand) another smtp ady meanwhile.

 

[Gary VanderMolen]

Peter, the "smtp8.sympatico.ca" server information is published in
various places including the URL I gave the OP:

http://www.dslreports.com/faq/sympat/3.1_Email

That URL also offers the alternate smtphm.sympatico.ca ,
and the OP responded that he had tried the alternate settings
without noticing any improvement.

Gary VanderMolen


Mike

The SMTP server that you have "smtp8.sympatico.ca" is invalid ,I know since I am also using Sympatico. Call Sympatico and ask for
a level 2 tech and get another smtp sever address.
I am using Sympatico and my smtp is "smtphm.sypatico.ca" not the one that you have. I have come across this issue with other
posters in the last few days having the same smtp server address that you also have from Sympatico. They called Sympatico and they
all had ""smtp8.sympatico.ca"" and when Sympatico gave them a different smtp ady their issue ***not sending***was solved. All
claim that Sympatico told them they are having a problem with that smtp ady and they have not figured it out yet.

Call Ma Bell and ask for (demand) another smtp ady meanwhile.

 

[Peter Foldes]

Gary

It is a defective smtp server address from Sympatico. Sympatico is now running into this issue with almost everyone that is using that smtp server ady. I know because I also use Sympatico and my next door neighbor is a level 2 tech there.

The best that they can do is to call Sympatico and get another smtp server ady . That will fix their issue until that defective smtp server is fixed.

mine is smtphm.sympatico.ca at present which replaced smtp8