Out of Office

[Kathy Gilbert]

I have an exchange 2003 server and Outlook 2003 client, out of office does
not work either internally or externally, I have configured it per Microsoft
on the server side but it still does not work, any ideas?

 

[Guest]

The OOF message is a hidden entry in a user’s mailbox. The Out of Office
Assistant creates a set of two rules in the Inbox subtree. The first contains
a Message Class of IPM.Note.Rules.Oof.Template.MicrosoftMessage, whilst the
other rule contains a Message Class of IPM.Note.Rules.OoFTemplate.Microsoft.
If one or both of these rules are corrupted or unsynchronized with the
OOF-enabled indicator, then it’s possible that the Out Of Office notification
may no longer work.

To resolve this, use the Mdbvue32 utility from the Exchange Server CD-ROM or
the Exchange Server service pack to delete the two entries for Out of Office.
Export both the client and server user rules from Outlook for safe keeping,
then use MDB Viewer to manually remove all rules from the mailbox. To do this:

1. Find mdbvu32.exe in the \support\utils directory on any of the Exchange
Server CDs.
2. Run mdbvu32.exe.
3. Click OK to clear the first window that pops up.
4. Make sure that your profile is selected in the Choose Profile window and
click OK.
5. Click on the MDB menu option.
6. Click on the OpenMessageStore option.
7. Make sure that "Mailbox- [user's full name]" is selected and click on Open.
8. Click on the MDB menu option again.
9. Click Open Root Folder.
10. In the Child Folders box - double click on "Top of Information Store".
11. In the next Child Folders box - double click on "Inbox".
12. Look in the Associated Messages in Fld box. All of your rules are in
this box.
13. Once you find the rule that you want to delete then close the properties
for that rule.
14. On the MAPI_FOLDER page make sure that the rule that you want to delete
is still highlighted.
15. In the "Operations available (select operation, then push Call Function
button)" text box, push the drop down button to reveal the list of functions.
16. Scroll down the list of functions until you see "lpFld ->
deleteMessages() (ON SELECTED MSGS)" and then click on it to select it.
17. Next press the Call Function button. This will delete the rule that you
selected.
18. Press the Close button to exit the MAPI_FOLDER window.
19. Press Close again to exit the next window.
20. Press Close again to exit the last window.
21. Click on the MDB menu option.
22. Click Store Logoff. Then click OK and OK again.
23. Click Session and then click on Exit.

Thanks to Don Tan of Microsoft for this information. I'm not *that* clever,
you know.

 

[Kathy Gilbert]

That worked, success!!!! Thanks so much!!!!!

The OOF message is a hidden entry in a user's mailbox. The Out of Office
Assistant creates a set of two rules in the Inbox subtree. The first contains
a Message Class of IPM.Note.Rules.Oof.Template.MicrosoftMessage, whilst the
other rule contains a Message Class of IPM.Note.Rules.OoFTemplate.Microsoft.
If one or both of these rules are corrupted or unsynchronized with the
OOF-enabled indicator, then it's possible that the Out Of Office notification
may no longer work.

To resolve this, use the Mdbvue32 utility from the Exchange Server CD-ROM or
the Exchange Server service pack to delete the two entries for Out of Office.
Export both the client and server user rules from Outlook for safe keeping,
then use MDB Viewer to manually remove all rules from the mailbox. To do this:

1. Find mdbvu32.exe in the \support\utils directory on any of the Exchange
Server CDs.
2. Run mdbvu32.exe.
3. Click OK to clear the first window that pops up.
4. Make sure that your profile is selected in the Choose Profile window and
click OK.
5. Click on the MDB menu option.
6. Click on the OpenMessageStore option.
7. Make sure that "Mailbox- [user's full name]" is selected and click on Open.
8. Click on the MDB menu option again.
9. Click Open Root Folder.
10. In the Child Folders box - double click on "Top of Information Store".
11. In the next Child Folders box - double click on "Inbox".
12. Look in the Associated Messages in Fld box. All of your rules are in
this box.
13. Once you find the rule that you want to delete then close the properties
for that rule.
14. On the MAPI_FOLDER page make sure that the rule that you want to delete
is still highlighted.
15. In the "Operations available (select operation, then push Call Function
button)" text box, push the drop down button to reveal the list of functions.
16. Scroll down the list of functions until you see "lpFld ->
deleteMessages() (ON SELECTED MSGS)" and then click on it to select it.
17. Next press the Call Function button. This will delete the rule that you
selected.
18. Press the Close button to exit the MAPI_FOLDER window.
19. Press Close again to exit the next window.
20. Press Close again to exit the last window.
21. Click on the MDB menu option.
22. Click Store Logoff. Then click OK and OK again.
23. Click Session and then click on Exit.

Thanks to Don Tan of Microsoft for this information. I'm not *that* clever,
you know.
--
K. Orland
Thoughts lead on to purposes; purposes go forth in action; actions form
habits; habits decide character; and character fixes our destiny

I have an exchange 2003 server and Outlook 2003 client, out of office does
not work either internally or externally, I have configured it per Microsoft
on the server side but it still does not work, any ideas?