Optical Drive Freezing

[Guest]

I just built a new system based on the Intel D955XBK Board with the 955
chipset. I am running Windows XP professional. I have 2 SATA Raid drives.
My problem is that my CD-Rom drive, which is hooked up as IDE (updated
firmware and using standard windows drivers), does not recognize any disk
that is inserted into it after the system has started and will freeze if I
try to use windows explorer to open the disk. The strange thing is that if a
disk is in the drive during boot up, I can read and access the disk fine.
Once I eject the disk however, the drive does not recognize either the same
or another disk. I had a similar problem with a DVD drive that was also
hooked up. Thinking that that drive was bad, I took it out and have ordered
a replacement, but prior to sending it back I tested it in another computer
and the drive worked fine. I have tried uninstalling the cd-rom drive and
having it rediscovered upon reboot, but the problem remains. Any suggestions?

 

[Malke]

I just built a new system based on the Intel D955XBK Board with the
955
chipset. I am running Windows XP professional. I have 2 SATA Raid
drives. My problem is that my CD-Rom drive, which is hooked up as IDE
(updated firmware and using standard windows drivers), does not
recognize any disk that is inserted into it after the system has
started and will freeze if I
try to use windows explorer to open the disk. The strange thing is
that if a disk is in the drive during boot up, I can read and access
the disk fine. Once I eject the disk however, the drive does not
recognize either the same
or another disk. I had a similar problem with a DVD drive that was
also
hooked up. Thinking that that drive was bad, I took it out and have
ordered a replacement, but prior to sending it back I tested it in
another computer
and the drive worked fine. I have tried uninstalling the cd-rom drive
and
having it rediscovered upon reboot, but the problem remains. Any
suggestions?

Maybe you don't have a beefy enough power supply in there. Unless you
bought an expensive case, the default psu's that come with cases
usually aren't very good.

Also since you built the system - and I mean no offense by this - make
sure your motherboard is completely grounded, that you didn't forget a
standoff or have something touching the case that shouldn't. Strip it
down and make sure all connections are good, etc.

Malke

 

[Guest]

Thank you for your note. I did buy an expensive case with a 420w psu
(Thermaltake Soprano). I am a bit confused by the fact that the drive will
read the disk if it is in the drive on startup but will not read a new disk
later. If there was a grounding problem or a bad connection, why would the
drive function normally in the first situation but not the second? The Disk
and Device Utility of Roxio Easy Media Creator 8 can recognize a new disk put
into the drive and can display the attributes of that disk, but the drive
will freeze if I try to play the disk. Could this be a software problem with
this version of Roxio? The drive did not have this problem after I first
built the computer.

 

[Malke]

Thank you for your note. I did buy an expensive case with a 420w psu
(Thermaltake Soprano). I am a bit confused by the fact that the drive
will read the disk if it is in the drive on startup but will not read
a new disk
later. If there was a grounding problem or a bad connection, why
would the
drive function normally in the first situation but not the second?
The Disk and Device Utility of Roxio Easy Media Creator 8 can
recognize a new disk put into the drive and can display the attributes
of that disk, but the drive
will freeze if I try to play the disk. Could this be a software
problem with
this version of Roxio? The drive did not have this problem after I
first built the computer.

I have a client who had a generic machine built by "a friend" which had
the exact same problem as yours. If he didn't leave a disk in one of
the drives, it was invisible. Everything looked jumpered correctly, and
I was never able to figure out why there was this glitch. Since I
didn't want to take the entire machine apart and it was getting
replaced (and was full of pirated software), I didn't go further with
it.

If you want to troubleshoot the Roxio thing then uninstall it or even
better, wipe the drive and clean-install Windows with nothing connected
except the hard and optical drives. Check your cabling and jumpering.
Then see what happens with the optical drives before you install any
burning software. Use the software that comes wiht XP to test.

Malke