OL keeps crashing

[sat]

OL 2002 SP3,Win XP HE SP1

Hi,
Recently, my OL has started just crashing--closing itself (exiting) on
its own. At times, I get the report--OL had to close and restart, do u
want to send a report, etc.; other times, nothing--just the crash.
I have used the repair function, but to no avail.
I have run the usual anti-virus, anti-spyware--all clean.
I am not aware of any changes in my PC that could have caused this--no
new programs installed, etc.
Any ideas what I could do?
Tx, S

 

[Guest]

Hi,

Try to open Outlook using the following command..
STart>Run>outlook /safe
Check if Outlook closes out.

If so, tell me if in the error report we have a field which says 'mod name'

Mittu

 

[sat]

Hi,
Tx 4 ur reply.
The crashes are intermittent, i.e. they really seem to be random
(however, they must occur upon some specific incidence--some process
conflict, perhaps, etc.) so I am not sure running OL in safe mode will
tell me anything as I would have to have it that way and wait ALL day
long for perhaps a crash to occur....

 

[Guest]

Hi,

If the crashes are intermittent, keep a track of the 'mod name' if it
happens again.

Mittu

 

[sat]

Mittu, I will and post back here.

Hi,

If the crashes are intermittent, keep a track of the 'mod name' if it
happens again.

Mittu

:

 

[sat]

OL 2002 SP3, Win XP HE SP1
Follow-up to: microsoft.public.outlook

Hi,
The crash seems to be ModName: ntdll.dll
Can anyone help?
Stephen

Mittu, I will and post back here.

 

[Guest]

Hi,

I just installed Office XP on a new PC and each time I open Outlook, it
closes on its on after about 3 seconds (its not even listed as an active
program when i do contr-alt-del). I have tried uninstalling and reinstalling
the software but I run into the same problem. Interestingly, i can right
click on the outlook icon and and enter a menu that allows for setup of email
accounts, data files, and users..but I can't get the program to launch and
stay active.

 

[DL]

Have you tried a Detect/Repair, using the CD?
Only running Apps will apear in Task Mngr

 

[Guest]

I tried restarting my PC in start mode and the program worked, so I then went
back and weeded out the start-up apps to narrow down who was conflicting with
outlook causing it to crash. I had reinstalled Office XP multiple times,
even upgraded versions but none of those helped.

 

[Brian Tillman]

I tried restarting my PC in start mode and the program worked, so I
then went back and weeded out the start-up apps to narrow down who
was conflicting with outlook causing it to crash. I had reinstalled
Office XP multiple times, even upgraded versions but none of those
helped.

Did you examine the Event Logs to see what errors appeared there?

 

[Sharath]

open Outlook in safe mode
start >run> outlook /safe.
If that works it is beacuse of some addin
tools>options>other advanced option>addin manager
Also back up and delete the following registry keys
HKEY_LOCAL_MACHINE>Software>Microsoft>Exchange>Client>Extensions
Delete all the keys to the right hand side of extensions
HKCU\Software\Microsoft\Office\Outlook\Addins\
HKLM\Software\Microsoft\Office\Outlook\Addins

 

[Guest]

Hi Mittu, I have the same problem, but it happens all the time. I tried to
fix the folder with scanpst.exe. It found errors and fixed them, but Outlook
still crashes.

my erros says AppName : outlook.exe AppVer: 11.0.8000.0 AppStamp: 43599e06
ModName: msmapi32.dll ModVer: 11.0.8002.0 ModStamp : 4373069d fDebug: 0
Offset: 00021eef

Thanks for your time. --Ron