Outlook 2007 Crashes on start with Personal Folders (PST)

[Guest]

Hey there. I just upgraded to Outlook 2007 from 2003. I have several PST
files for archiving, etc. If I try to launch OL2007 with a PST in my Data
Files, OL crashes. I have disabled all add-ins, and removed all PST files.
Then OL launches ok. If I add back just one PST (even a newly created one in
OL2007 with nothing added to it) OL crashes at launch as before. Any ideas? I
really need to be able to use my PST files.

 

[Russ Valentine [MVP-Outlook]]

How are you "adding" these PST files to your profile? What error messages do
you get?
If you attempted an in place upgrade, you should create a new profile from
scratch.

 

[Guest]

I have the same exact problem.
Either "adding" by trying to archive or just File/Open/Outlook Data File

No error message, just immediate crash.
Event viewer has just a "warning"!
ID: 6, Application Name: Microsoft Office Outlook, Application Version:
12.0.4518.1014, Microsoft Office Version: 12.0.4518.1014. This session was
terminated unexpectedly.

I did create a new profile. Same thing

How are you "adding" these PST files to your profile? What error messages do
you get?
If you attempted an in place upgrade, you should create a new profile from
scratch.
--
Russ Valentine
[MVP-Outlook]

Hey there. I just upgraded to Outlook 2007 from 2003. I have several PST
files for archiving, etc. If I try to launch OL2007 with a PST in my Data
Files, OL crashes. I have disabled all add-ins, and removed all PST files.
Then OL launches ok. If I add back just one PST (even a newly created one
in
OL2007 with nothing added to it) OL crashes at launch as before. Any
ideas? I
really need to be able to use my PST files.

 

[Russ Valentine [MVP-Outlook]]

Still need the information I asked for. How did you create and transport
this PST file? How are you adding it to the profile? Have you checked it for
errors?
--
Russ Valentine
[MVP-Outlook]

Thanks for your response Russ.
I tried adding a new profile. But still, when I add a PST to the new
profile, Outlook immediately crashes on startup. The only error
information I
can glean is from the Send Error Information dialog, and this is all I can
copy/paste:
-Error Signature--------
AppName: outlook.exe AppVer: 12.0.4518.1014 AppStamp:4542840f
ModName: ocmspst.dll ModVer: 9.0.5.5050 ModStamp:43e3ee52
fDebug: 0 Offset: 00004796
---------------------------
None of the new event logs contains any details of the crash.
Thank you,
Bob

How are you "adding" these PST files to your profile? What error messages
do
you get?
If you attempted an in place upgrade, you should create a new profile
from
scratch.
--
Russ Valentine
[MVP-Outlook]

Hey there. I just upgraded to Outlook 2007 from 2003. I have several
PST
files for archiving, etc. If I try to launch OL2007 with a PST in my
Data
Files, OL crashes. I have disabled all add-ins, and removed all PST
files.
Then OL launches ok. If I add back just one PST (even a newly created
one
in
OL2007 with nothing added to it) OL crashes at launch as before. Any
ideas? I
really need to be able to use my PST files.

 

[Brian Tillman]

Thanks for your response Russ.
I tried adding a new profile. But still, when I add a PST to the new
profile, Outlook immediately crashes on startup. The only error
information I can glean is from the Send Error Information dialog,
and this is all I can copy/paste:
-Error Signature--------
AppName: outlook.exe AppVer: 12.0.4518.1014 AppStamp:4542840f
ModName: ocmspst.dll ModVer: 9.0.5.5050 ModStamp:43e3ee52
fDebug: 0 Offset: 00004796

Are you using a PGP proxy between Outlook and your mail server or PGP
Desktop?
http://forums.pgpsupport.com/viewtopic.php?t=6106
http://techrepublic.com.com/5208-11183-0.html?forumID=5&threadID=194694

 

[Russ Valentine [MVP-Outlook]]

In that case, there is more to your story than you have posted. Such issues
do not exist with a clean install of Oulook 2007 with no add-ins.
--
Russ Valentine
[MVP-Outlook]

Hi Russ... even a new PST, e.g., File > New > Outlook Data File, causes
the
crash.
Thanks,
Bob

Still need the information I asked for. How did you create and transport
this PST file? How are you adding it to the profile? Have you checked it
for
errors?
--
Russ Valentine
[MVP-Outlook]

Thanks for your response Russ.
I tried adding a new profile. But still, when I add a PST to the new
profile, Outlook immediately crashes on startup. The only error
information I
can glean is from the Send Error Information dialog, and this is all I
can
copy/paste:
-Error Signature--------
AppName: outlook.exe AppVer: 12.0.4518.1014 AppStamp:4542840f
ModName: ocmspst.dll ModVer: 9.0.5.5050 ModStamp:43e3ee52
fDebug: 0 Offset: 00004796
---------------------------
None of the new event logs contains any details of the crash.
Thank you,
Bob


:

How are you "adding" these PST files to your profile? What error
messages
do
you get?
If you attempted an in place upgrade, you should create a new profile
from
scratch.
--
Russ Valentine
[MVP-Outlook]
Hey there. I just upgraded to Outlook 2007 from 2003. I have several
PST
files for archiving, etc. If I try to launch OL2007 with a PST in my
Data
Files, OL crashes. I have disabled all add-ins, and removed all PST
files.
Then OL launches ok. If I add back just one PST (even a newly
created
one
in
OL2007 with nothing added to it) OL crashes at launch as before. Any
ideas? I
really need to be able to use my PST files.

 

[Brian Tillman]

Thank you for your response Brian.
Yes -- we use PGP Desktop, but not PGP Proxy.

So uninstall it and see if that helps.

 

[Brian Tillman]

Hey Brian... I meant to reply yesterday, but I forgot. Thanks for
those PGP links. They led to the solution. I disabled the PGPServ
service, and sure enough, I can use my Personal Folders without
crashing. Thank you for your help.

You're welcome.