officelifeboathang

[el guapo]

I have several users who are receiving the below errors in their Applicaiton
Event Log. Seems to happen randomly when working within Outlook 2007 SP1. I
have seen several users report same issue on Google, TechNet, etc., but no
solution has been found. I would greatly appreciate any insight!

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6300.5000, P3
ntdll.dll, P4 5.1.2600.2180, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

=============================

Bucket 145049909, bucket table 5, EventType officelifeboathang, P1
outlook.exe, P2 12.0.6300.5000, P3 ntdll.dll, P4 5.1.2600.2180, P5 NIL, P6
NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

 

[K. Orland]

What's the eventID number?

 

[el guapo]

Event Type: Error
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5000
Date: 6/23/2008
Time: 7:55:49 AM
User: N/A
Computer: TEST123
Description:
EventType officelifeboathang, P1 outlook.exe, P2 12.0.6300.5000, P3
ntdll.dll, P4 5.1.2600.2180, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6f 00 66 00 66 00 69 00 o.f.f.i.
0008: 63 00 65 00 6c 00 69 00 c.e.l.i.
0010: 66 00 65 00 62 00 6f 00 f.e.b.o.
0018: 61 00 74 00 68 00 61 00 a.t.h.a.
0020: 6e 00 67 00 2c 00 20 00 n.g.,. .
0028: 6f 00 75 00 74 00 6c 00 o.u.t.l.
0030: 6f 00 6f 00 6b 00 2e 00 o.o.k...
0038: 65 00 78 00 65 00 2c 00 e.x.e.,.
0040: 20 00 31 00 32 00 2e 00 .1.2...
0048: 30 00 2e 00 36 00 33 00 0...6.3.
0050: 30 00 30 00 2e 00 35 00 0.0...5.
0058: 30 00 30 00 30 00 2c 00 0.0.0.,.
0060: 20 00 6e 00 74 00 64 00 .n.t.d.
0068: 6c 00 6c 00 2e 00 64 00 l.l...d.
0070: 6c 00 6c 00 2c 00 20 00 l.l.,. .
0078: 35 00 2e 00 31 00 2e 00 5...1...
0080: 32 00 36 00 30 00 30 00 2.6.0.0.
0088: 2e 00 32 00 31 00 38 00 ..2.1.8.
0090: 30 00 2c 00 20 00 4e 00 0.,. .N.
0098: 49 00 4c 00 2c 00 20 00 I.L.,. .
00a0: 4e 00 49 00 4c 00 2c 00 N.I.L.,.
00a8: 20 00 4e 00 49 00 4c 00 .N.I.L.
00b0: 2c 00 20 00 4e 00 49 00 ,. .N.I.
00b8: 4c 00 2c 00 20 00 4e 00 L.,. .N.
00c0: 49 00 4c 00 20 00 4e 00 I.L. .N.
00c8: 49 00 4c 00 0d 00 0a 00 I.L.....







Event Type: Information
Event Source: Microsoft Office 12
Event Category: None
Event ID: 5001
Date: 6/23/2008
Time: 7:56:02 AM
User: N/A
Computer: TEST123
Description:
Bucket 145049909, bucket table 5, EventType officelifeboathang, P1
outlook.exe, P2 12.0.6300.5000, P3 ntdll.dll, P4 5.1.2600.2180, P5 NIL, P6
NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 31 00 34 00 35 00 30 00 1.4.5.0.
0018: 34 00 39 00 39 00 30 00 4.9.9.0.
0020: 39 00 0d 00 0a 00 42 00 9.....B.
0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
0030: 74 00 54 00 61 00 62 00 t.T.a.b.
0038: 6c 00 65 00 20 00 35 00 l.e. .5.
0040: 0d 00 0a 00 ....

 

[K. Orland]

Do you have Windows Desktop Search installed?

 

[el guapo]

No, we do not have WDS installed. All clients are Windows XP SP2 with
current hotfixes installed. Office version of 2007 SP1.

 

[K. Orland]

Does this error cause any issue in Outlook when it's in use? Was 2007 an
upgrade to an earlier version of Outlook?

 

[el guapo]

This error causes Outlook to display a message, "Please wait while retrieving
information from the Exchange server..." and Outlook then hangs (need to
close it and reopen it).

Yes, 2007 was an upgrade from Office XP SP3...
..

 

[Anita]

We have the exact same problem; however, we are not using Outlook 2007, so
that isn't in the mix.

This was also an upgrade from Office 2003 SP3 to Office 2007. What is
triggering the error is using Excel 2007 - nothing major, just opening a
document.

 

[K. Orland]

When Office was upgraded, did you create new Outlook profiles for the users?

 

[el guapo]

No, when we upgraded from Office XP SP3 to office 2007 SP1, Outlook just
continued to use the existing profiles - we saw no need to recreate them...

 

[K. Orland]

Why don't you test it with one of the profiles?

 

[David Roush]

Hi all -

I'm getting three errors (see below) in Outlook when i try to read items
returned by a Windows Desktop Search (ie Instant Search in Outlook). Office
2007 SP1 upgraded from Office 2003 (been fine for a year before this). I
have already reindexed Windows Desktop Search (3.01), removed all non-outlook
items from index and also deleted and recreated the OST file.

my next ideas are to recreate the mail profile, run fixmapi or delete the IE
cache. Any suggestions? Thanks for any help you can provide.

All are EventNumber 5000

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
wwlib.dll, P4 12.0.6311.5000, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
msvcr80.dll, P4 8.0.50727.1433, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
kernel32.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL.

Why don't you test it with one of the profiles?

[deleted]

 

[K. Orland]

You're not using Skype by any chance?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

Hi all -

I'm getting three errors (see below) in Outlook when i try to read items
returned by a Windows Desktop Search (ie Instant Search in Outlook). Office
2007 SP1 upgraded from Office 2003 (been fine for a year before this). I
have already reindexed Windows Desktop Search (3.01), removed all non-outlook
items from index and also deleted and recreated the OST file.

my next ideas are to recreate the mail profile, run fixmapi or delete the IE
cache. Any suggestions? Thanks for any help you can provide.

All are EventNumber 5000

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
wwlib.dll, P4 12.0.6311.5000, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
msvcr80.dll, P4 8.0.50727.1433, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
kernel32.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL.

Why don't you test it with one of the profiles?

[deleted]

 

[David Roush]

hi - it's installed but not loaded. the system has been working great up
until the last two days, when these errors just started happening. After
redoing the WDS index and the OST file, it now completes the search
successfully but crashes when reading messages.

i am rebuilding the profile now, uninstalled WDS 3.01 and installed WDS 4.

You're not using Skype by any chance?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

Hi all -

I'm getting three errors (see below) in Outlook when i try to read items
returned by a Windows Desktop Search (ie Instant Search in Outlook). Office
2007 SP1 upgraded from Office 2003 (been fine for a year before this). I
have already reindexed Windows Desktop Search (3.01), removed all non-outlook
items from index and also deleted and recreated the OST file.

my next ideas are to recreate the mail profile, run fixmapi or delete the IE
cache. Any suggestions? Thanks for any help you can provide.

All are EventNumber 5000

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
wwlib.dll, P4 12.0.6311.5000, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
msvcr80.dll, P4 8.0.50727.1433, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
kernel32.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL.

Why don't you test it with one of the profiles?

[deleted]

 

[K. Orland]

Some of the searching I did turned up an issue for a few people who are
running Skype. They removed the Skype toolbar from Outlook, they didn't say
how. It could be that they removed Skype's integration with Outlook be
removing the Add In, if there is one.

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

hi - it's installed but not loaded. the system has been working great up
until the last two days, when these errors just started happening. After
redoing the WDS index and the OST file, it now completes the search
successfully but crashes when reading messages.

i am rebuilding the profile now, uninstalled WDS 3.01 and installed WDS 4.

You're not using Skype by any chance?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

Hi all -

I'm getting three errors (see below) in Outlook when i try to read items
returned by a Windows Desktop Search (ie Instant Search in Outlook). Office
2007 SP1 upgraded from Office 2003 (been fine for a year before this). I
have already reindexed Windows Desktop Search (3.01), removed all non-outlook
items from index and also deleted and recreated the OST file.

my next ideas are to recreate the mail profile, run fixmapi or delete the IE
cache. Any suggestions? Thanks for any help you can provide.

All are EventNumber 5000

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
wwlib.dll, P4 12.0.6311.5000, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
msvcr80.dll, P4 8.0.50727.1433, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
kernel32.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL.


:

Why don't you test it with one of the profiles?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

[deleted]

 

[Eienne]

Hi

I am getting the exect same problem, and now my outlook doesn't open
normally or even open messages.
What cab I do??

Regards
Etienne

Some of the searching I did turned up an issue for a few people who are
running Skype. They removed the Skype toolbar from Outlook, they didn't say
how. It could be that they removed Skype's integration with Outlook be
removing the Add In, if there is one.

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

hi - it's installed but not loaded. the system has been working great up
until the last two days, when these errors just started happening. After
redoing the WDS index and the OST file, it now completes the search
successfully but crashes when reading messages.

i am rebuilding the profile now, uninstalled WDS 3.01 and installed WDS 4.

You're not using Skype by any chance?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/



:

Hi all -

I'm getting three errors (see below) in Outlook when i try to read items
returned by a Windows Desktop Search (ie Instant Search in Outlook). Office
2007 SP1 upgraded from Office 2003 (been fine for a year before this). I
have already reindexed Windows Desktop Search (3.01), removed all non-outlook
items from index and also deleted and recreated the OST file.

my next ideas are to recreate the mail profile, run fixmapi or delete the IE
cache. Any suggestions? Thanks for any help you can provide.

All are EventNumber 5000

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
wwlib.dll, P4 12.0.6311.5000, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
msvcr80.dll, P4 8.0.50727.1433, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
kernel32.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL.


:

Why don't you test it with one of the profiles?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

[deleted]

 

[Eienne]

Hi

I am getting the exect same problem, and now my outlook doesn't open
normally or even open messages.

officelifeboathang P1 : outlook.exe P2 : 12.0.6316.5000
P3 : ntdll.dll P4 : 5.1.2600.5512

What cab I do??

Regards
Etienne

Some of the searching I did turned up an issue for a few people who are
running Skype. They removed the Skype toolbar from Outlook, they didn't say
how. It could be that they removed Skype's integration with Outlook be
removing the Add In, if there is one.

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

hi - it's installed but not loaded. the system has been working great up
until the last two days, when these errors just started happening. After
redoing the WDS index and the OST file, it now completes the search
successfully but crashes when reading messages.

i am rebuilding the profile now, uninstalled WDS 3.01 and installed WDS 4.


:

You're not using Skype by any chance?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/



:

Hi all -

I'm getting three errors (see below) in Outlook when i try to read items
returned by a Windows Desktop Search (ie Instant Search in Outlook). Office
2007 SP1 upgraded from Office 2003 (been fine for a year before this). I
have already reindexed Windows Desktop Search (3.01), removed all non-outlook
items from index and also deleted and recreated the OST file.

my next ideas are to recreate the mail profile, run fixmapi or delete the IE
cache. Any suggestions? Thanks for any help you can provide.

All are EventNumber 5000

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
wwlib.dll, P4 12.0.6311.5000, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
msvcr80.dll, P4 8.0.50727.1433, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
kernel32.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL.


:

Why don't you test it with one of the profiles?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

[deleted]

 

[K. Orland]

Did you read through this thread and try any of the troubleshooting steps
mentioned?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

Hi

I am getting the exect same problem, and now my outlook doesn't open
normally or even open messages.
What cab I do??

Regards
Etienne

Some of the searching I did turned up an issue for a few people who are
running Skype. They removed the Skype toolbar from Outlook, they didn't say
how. It could be that they removed Skype's integration with Outlook be
removing the Add In, if there is one.

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

hi - it's installed but not loaded. the system has been working great up
until the last two days, when these errors just started happening. After
redoing the WDS index and the OST file, it now completes the search
successfully but crashes when reading messages.

i am rebuilding the profile now, uninstalled WDS 3.01 and installed WDS 4.


:

You're not using Skype by any chance?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/



:

Hi all -

I'm getting three errors (see below) in Outlook when i try to read items
returned by a Windows Desktop Search (ie Instant Search in Outlook). Office
2007 SP1 upgraded from Office 2003 (been fine for a year before this). I
have already reindexed Windows Desktop Search (3.01), removed all non-outlook
items from index and also deleted and recreated the OST file.

my next ideas are to recreate the mail profile, run fixmapi or delete the IE
cache. Any suggestions? Thanks for any help you can provide.

All are EventNumber 5000

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
wwlib.dll, P4 12.0.6311.5000, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
msvcr80.dll, P4 8.0.50727.1433, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
kernel32.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL.


:

Why don't you test it with one of the profiles?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

[deleted]

 

[Eienne]

No sorry, I just picket up the key words.
Is there a solution to this problem?

Did you read through this thread and try any of the troubleshooting steps
mentioned?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

Hi

I am getting the exect same problem, and now my outlook doesn't open
normally or even open messages.
What cab I do??

Regards
Etienne

Some of the searching I did turned up an issue for a few people who are
running Skype. They removed the Skype toolbar from Outlook, they didn't say
how. It could be that they removed Skype's integration with Outlook be
removing the Add In, if there is one.

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/



:

hi - it's installed but not loaded. the system has been working great up
until the last two days, when these errors just started happening. After
redoing the WDS index and the OST file, it now completes the search
successfully but crashes when reading messages.

i am rebuilding the profile now, uninstalled WDS 3.01 and installed WDS 4.


:

You're not using Skype by any chance?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/



:

Hi all -

I'm getting three errors (see below) in Outlook when i try to read items
returned by a Windows Desktop Search (ie Instant Search in Outlook). Office
2007 SP1 upgraded from Office 2003 (been fine for a year before this). I
have already reindexed Windows Desktop Search (3.01), removed all non-outlook
items from index and also deleted and recreated the OST file.

my next ideas are to recreate the mail profile, run fixmapi or delete the IE
cache. Any suggestions? Thanks for any help you can provide.

All are EventNumber 5000

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
wwlib.dll, P4 12.0.6311.5000, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
msvcr80.dll, P4 8.0.50727.1433, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
kernel32.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL.


:

Why don't you test it with one of the profiles?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

[deleted]

 

[Eienne]

Went through it and I seem to have the same problem. Upgraded outlook 07 SP1
and XP SP3. Oulook worket fine for a month after upgrade and tyoday just
started hanging. Can't open mails or view.

Etienne

Did you read through this thread and try any of the troubleshooting steps
mentioned?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

Hi

I am getting the exect same problem, and now my outlook doesn't open
normally or even open messages.
What cab I do??

Regards
Etienne

Some of the searching I did turned up an issue for a few people who are
running Skype. They removed the Skype toolbar from Outlook, they didn't say
how. It could be that they removed Skype's integration with Outlook be
removing the Add In, if there is one.

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/



:

hi - it's installed but not loaded. the system has been working great up
until the last two days, when these errors just started happening. After
redoing the WDS index and the OST file, it now completes the search
successfully but crashes when reading messages.

i am rebuilding the profile now, uninstalled WDS 3.01 and installed WDS 4.


:

You're not using Skype by any chance?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/



:

Hi all -

I'm getting three errors (see below) in Outlook when i try to read items
returned by a Windows Desktop Search (ie Instant Search in Outlook). Office
2007 SP1 upgraded from Office 2003 (been fine for a year before this). I
have already reindexed Windows Desktop Search (3.01), removed all non-outlook
items from index and also deleted and recreated the OST file.

my next ideas are to recreate the mail profile, run fixmapi or delete the IE
cache. Any suggestions? Thanks for any help you can provide.

All are EventNumber 5000

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
wwlib.dll, P4 12.0.6311.5000, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL.

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
msvcr80.dll, P4 8.0.50727.1433, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL

EventType officelifeboathang, P1 outlook.exe, P2 12.0.6316.5000, P3
kernel32.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10
NIL.


:

Why don't you test it with one of the profiles?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

[deleted]