I am having the same issues with Office 2010 beta. Would love a solution
MJ wrote:
Hello everyone, did someone find a solution to this?
03-Feb-10
Hello everyone, did someone find a solution to this?...I too have one i
particular user with same symptoms
All help is appreciated..
:
Previous Posts In This Thread:
Outlook locks up with a officelifeboathang
Hi All
Please help. This issue happens on a regular basis. Office is patched wit
all latest security and other MS patches. OS as well. McAfee Enterpris
with EPO is running on system. Communicator is running. Outlook ost fil
not set up for offline use. IE 7.0 fully patched on system. Have to us
this version for corp compatibility. I have tried the tip about outloo
/resettodobar and still happening. Event Error is this
EventType officelifeboathang, P1 outlook.exe, P2 12.0.6514.5000, P
ntdll.dll, P4 5.1.2600.5755, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL
MS Office Session error is this
ID: 6, Application Name: Microsoft Office Outlook, Application Version
12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session laste
5818 seconds with 1740 seconds of active time. This session ended with
hang
This is a corporate install of OFFIce that was just cleanly redone. MS doe
not have any info on the Event 5000 and I have submitted the bug/crash repor
multiple times to MS for their review
Any insights or recommendations would be greatly appreciated
-
Thank you very much for your time and consideration
Trekrod
Have some additional items from event viewer that may help in tracking
Have some additional items from event viewer that may help in tracking dow
issue. As far as I am aware my pst's have never been setup and accessed o
another machine. Errors are listed in time stamp order most recent to least
From application viewer
Event ID 500
Bucket 710652627, bucket table 5, EventType officelifeboathang, P
outlook.exe, P2 12.0.6514.5000, P3 ntdll.dll, P4 5.1.2600.5755, P5 NIL, P
NIL, P7 NIL, P8 NIL, P9 NIL, P10 NIL
Event ID 3
The store C:\Documents and Settings\rhs\Local Settings\Applicatio
Data\Microsoft\Outlook\PersFold References.pst has detected a catalo
checkpoint
Event ID 3
The store C:\Documents and Settings\rhs\Local Settings\Applicatio
Data\Microsoft\Outlook\SharePoint Lists.pst has detected a catalog checkpoint
Event ID 3
The store C:\Documents and Settings\rhs\Local Settings\Applicatio
Data\Microsoft\Outlook\NewKnowledgeBase.pst has detected a catalog checkpoint
Event ID 3
The store C:\Documents and Settings\rhs\Local Settings\Applicatio
Data\Microsoft\Outlook\PersFold References.pst has detected a catalo
checkpoint
Event ID 3
The store C:\Documents and Settings\rhs\Local Settings\Applicatio
Data\Microsoft\Outlook\NewKnowledgeBase.pst has detected a catalog checkpoint
Event ID 3
The store C:\Documents and Settings\rhs\Local Settings\Applicatio
Data\Microsoft\Outlook\SharePoint Lists.pst has detected a catalog checkpoint
Event ID 3
The store C:\Documents and Settings\rhs\Local Settings\Applicatio
Data\Microsoft\Outlook\SharePoint Lists.pst is being reconciled with th
indexer for the following reason: The store was last opened on a differen
machine
-
Thank you very much for your time and consideration
Trekro
:
it is Microsoft Office Program Recovery. This is also known as OfficeLifeboat.
it is Microsoft Office Program Recovery. This is also known as Offic
Lifeboat
There may be a 3rd party add-in, a corrupted template or document, a damage
registry or another factor, such as HP PhotoSmart printer driver, or othe
issue going on. To start, use Start=>Search to cleanup and delete any lef
over files from crashes by searching for file names found using
~$*.*;*.tm
I have also heard of this happening if Skype is installed
down
on
least.
checkpoint.
checkpoint.
checkpoint.
checkpoint.
with
Enterprise
file
use
NIL.
lasted
a
Trekrod wrote
o you see OFFLB.EXE in the Processes tab of Task Manager?
Trekrod wrote:
Do you see OFFLB.EXE in the Processes tab of Task Manager? That's
Microsoft's Office Application Recovery tool. It runs when a hang is
detected. It then tries to save the data, unload the app, and reload
the app. It can take over 5 minutes to get past the hang for a timeout
under Windows. This tool showed up in Office 2007. You never mentioned
WHICH version of Office that is involved; however, the "Application
Version: 12.xxxx" indicates you are using Office 2007 (10 = Office XP,
11 = Office 2003, 12 = Office 2007).
When Outlook is hung, try killing the offlb.exe process to see if
Outlook comes back alive.
Tried running Outlook in its safe mode ("outlook.exe /safe") which does
not load any add-ons you installed into Outlook? Could be you have an
add-on that is screwing up Outlook. Since you mention McAfee then the
Office install really is not "cleanly done". Check what add-ons were
installed into Outlook.
Apparently HP's Photosmart causes problems so you have to select a
different printer as the default. If you want to use that printer, just
select it after starting a print job.
Hi VanGuard,Thank you for reviewing this. yes offlb.
Hi VanGuard,
Thank you for reviewing this. yes offlb.exe does show up everytime this
hang happens. I will kill next time and see what happens. Our McAffee is
the enterprise version handled by our IT. They are aware of this issue but
have not come up with a resolution to my problem. This is my third case with
them for same issue second case they did the uninstall of OFFICe 12 (2007)
and clean install. Issue was gone for about 2 to 3 weeks and started
happening again today. Haven't run any third party utilities in that time
except updated to java 1.6.0_17. Do have Snagit 8.0.1 -Feb 27 2006 installed
but have disabled the active x and plugin for Office and IE for that because
this might cause issues with Office 2007.
No HP photosmart printer connected just network shareed HPLJ4350. Do access
a shared Dell Photo AIO Printer 964 but is not default.
I will try Kathleen's advice as well with the cleaning of temp files. I will
check on 3rd party plugins for others besides sun's java. No Skype
--
Thank you very much for your time and consideration.
Trekrod
:
Hi After following you and Kathleen's advice issue was fine for couple ofdays
Hi After following you and Kathleen's advice issue was fine for couple of
days and then on Monday started again. This time I cleared all files per
Kathleen again, then did a disk Diag with scandisk util for c: and no errors
found. Did the complete test from restart on system. then cleared out all
temp I E files and ran a defrag on system. Error reappeared and is still
sending teh info to MS. Ran Office dig util and found no errors but
requested I allow MS to downl;aod a app that may take up to a week to get.
mean time have downloaded latestpatches from MS as of yesterday from windows
update. all installed fine and issue is happening again today. This only
happens with my preview pane open and when I try and view e-mails from an
html source. other e-mails are fine and if I switch to plain text issue goes
away as well.
--
Thank you very much for your time and consideration.
Trekrod
Hi Trekrod,Did you ever get to the bottom of this issue?
Hi Trekrod,
Did you ever get to the bottom of this issue? I have one user that has the
exact same symtoms going on even after a freshly imaged machine. The issue is
exact to what you we are dealing with and everything was fine for 2 weeks then
it happened again. Any insight you can provide would be greatly appreciated.
Thanks, Brian
:
Hi guys, as luck would have it I rolled out 30 Dell Optiplexes 6 months
Hi guys, as luck would have it I rolled out 30 Dell Optiplexes 6 months ago
using Ghost. All 29 are the same config as you mentioned. Clean install of
XP Pro (Full SP'd) Office 2007 (Full SP) MCafee EPO pushing out Virusscan and
Antispam to clients. All are perfect , clean error logs, no problems, apart
from this fault on the Chief Exec's machine. Why his....
I have tried removing WDS 4 (Windows Desktop Search) as it was contantly
indexing his mail and even that did not help. If anyone has found a fix for
this I would be eternally grateful. I am going to take Mcafee off next and
see if that has any effect. I did notice that it mainly happens opening HTML
e-mail though. Hmm
Hello everyone, did someone find a solution to this?
Hello everyone, did someone find a solution to this?...I too have one in
particular user with same symptoms.
All help is appreciated...
:
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