Office XP on TS

[Mahesh]

Hi there,

I am facing am issue, when I installed office xp pro on
my terminal server and when the users are trying to use
the open/new documnets shortcuts on the start menu,
windows installer comes up and says don't have admin
rights.
Could any one help me on this, advanced thanks,

cheers,

-MAHESH

 

[Matthew Harris [MVP]]

Have you tried running filemon or regmon from
www.sysinternals.com as an admin while a normal user gets
this error? You should try this, then look in the output
of regmon or filemon to look for access denied error
messages. It could be the case that there is incorrect
NTFS permissions on some file or registry entry that is
causing the problem.

-M

 

[Mahesh]

Hi,

Thanks for your reply,I am trying out filemon &
regmon.
But when I copy the Microsoft shared folder of the
administrator to the user's one it works properly. Does
this mean that some related files are not copied to the
users profile?

-MAHESH

 

[Matthew Harris [MVP]]

Ah...then this is registry problem most likely. If you
can narrow this down to it being only a problem with the
ntuser.dat file, then you have yourself a much smaller
surface area to cover.

-M

 

[mahesh]

thanx, could you please tell checklist that i have to go
thro' to isolate this ntuser.dat file. It would of great
help to me.
heaps thanx.

-MAHESH

 

[Matthew Harris [MVP]]

The NTUser.dat file is part of everyone's profile. Just
remove it and when it gets recreated see if the problem
goes away.

-M

 

[mahesh]

Hi,

It did not help, may be its not related to NTuser.dat.
Any thing else we could try.

Thanx,

-MAHESH

 

[cigam]

Hi

The problem is not really with permissions, but more to the fact that the
default registry information does not exist for each user, this being that
Microsoft Office XP was probably not installed using the CHANGE USER
/INSTALL mechanism or through Add/Remove programs.

If the terminal server is in application mode, you will need to export
(using regedt32) the Office XP key from the HKCU root key of the account
which did the install. This can be found at HKCU \ Software \ Microsoft \
Office

Once you have this file saved, create a sub key named Office beneath HKLM \
Software \ Microsoft \ Windows NT \ CurrentVersion \ Terminal Server \
Install \ Software \ Microsoft

Once you have done this, restore the data you saved (again using regedt32)
over this sub key and the next time a different user logs in, they will not
have this problem.

Hope this helps

J.
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