O2K3 doesn't show multiple inboxes anymore and some mail is gone?

[Guest]

An AD user has email addresses in multiple domains. She logs into Exchange
2000 to get her mail. She used to have muliple inboxes, one for each domain.
This works even after upgrading to O2K3.

On her new laptop, which came with O2K3, she has one inbox to which all her
mail goes. Now she has to manually seperate it or create rules to filter it.
She wants it the wa it was before.

In addition some emails from the missing mailboxes can be viewed but others
cannot. Yet they can still be viewed from the old computer in the original
mailboxes.

How can I bring back the old behavior?

TIA
~r

 

[Sue Mosher [MVP-Outlook]]

Sounds like she used to have multiple IMAP accounts or view multiple Exchange mailboxes. Both are supported by Outlook 2003. Look at the old computer to see how her mail profile was set up there.

 

[Guest]

There is one echange mailbox setup on both. The new one shows the old
inboxes as folders, albeit empty folders. The one exchange account is setup
under the same AD login. All user documents and settings were migrated using
Microsoft's tool for transferring to a new computer. I also can't see any
difference in the options, or Account Settings.

I would set her up with multiple IMAP accounts, but outlook 2k3 doesn't
support
IMAP properly (Drafts, Sent) and AFAIK shared exchange calendars don't work
in IMAP either. Which the subject of this email uses regularly on bother her
old and new sytems.

I have suspected that it is a difference between client and server functions
in Outlook 2K3 and Exchange 2K, but don't know for sure. Is there a
configuration file somewhere that I can post for reference? Or that I can
use to compare the two setups?

TIA,
~r

 

[Sue Mosher [MVP-Outlook]]

If there is one Exchange mailbox set up in both profiles and no other mail accounts, then where did the "old inboxes" come from? It's not at all clear what those are.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

One AD user logs in as <user>
in AD the user has default Exchange mailbox:
<user>@domain.tld
baut also has
<user>@domain2
<user>@domain3
<user>@domain4

The old setup used to (still does) gets mail for the different domains in
individual inboxes. Don't forget the old setup was originall O2K and was
upgraded to O2K3.
The new system is O2K3 out of the box. It receives mail for all the domains
but only into one inbox. The other folders are labeled (domain2, domain3 and
domain4) but aren't inboxes and the mail isn't delivered to them. But still
is on the old machine.

On the old system they are labelled:
Inbox
Inbox (Domain2)
Inbox (Domain3)
Inbox (Domain4)

each has its mail delivered there and each has it's own drafts folder.
On the new one there is one inbox, drafts folder and mail has to be moved
manually or by creating rules to the appropriate Domain Folder.

Both systems have exactly one account in Tools > Accounts > Change or Add
and they are both exchange accounts.

I take it by no answer that means there is no way to view the configuration
as a file, to compare the two?

THanks a lot for your help! I really appreciate it. I usually can figure
stuff out pretty quick, but I am baffled.

~r

 

[Sue Mosher [MVP-Outlook]]

Those are all addresses associated with the single Exchange mailbox? No version of Outlook has a feature to handle secondary addresses for a single mailbox separately with their own Inbox and Drafts folders. My guess is that the user was using rules and manually moving draft messages to do that. I would check the old system to see what rules are in place. Any client-side rules can be exported, then imported on the new system.

Mail profiles are stored in the Windows registry, not in files. Outlook 2003 stores many settings in binary format, so an export and comparison would have to be done value by value by hand.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

OK I will look at the rules in the old machine to see if they are movong the
mail around.

That still doesn't answer the question of where some of the mail has gone.
I can be found on one machine but not on the other. If rules are moving
(sorting) them then shouldn't they be viewable in the folders they are in on
the server? Or does outlook download mail locally when using rules and
delete it from the server?

I appears that the new machine when first connected found the folders from
the old setup. Granted it named them funny. On the old setup they were:
Inbox (domainx)
On the new they are:
domainx

I thought maybe theis had somehting to do with bumping against the 1.82G
..ost limit, but the missing email has been missing since changing the
machine and the limit is only being reached within the last week.

Idea's?

I'll get back to you on the rules.

Thanks Sue.

cheers,
~reed

 

[Sue Mosher [MVP-Outlook]]

It all depends on how Outlook is set up. If a .pst file is part of the profile, rules could be moving data into it, which would be stored locally.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Nope no rules on the old machine. Someone did point out to me there is a
place under advanced to open additional mailboxes. Lo and behold there are
the entries that open the other mail boxes on the old machine, with only one
exchange account under account settings. When I have access to the new
machine again I will look for it there. I don't recall seeing it, but it may
not have stuck out as it was empty. Maybe that will solve the lost mail
issue too.

 

[Sue Mosher [MVP-Outlook]]

In that case, the other data would not be part of a .pst file, but in the other mailbox. A good place to look.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers