Not Prompted for Outlook 2003 Profile Dialog Box

[Frances]

OK. I need help. The Outlook "Choose Profiles" dialog box is inconsistent
about prompting me for my profile (FYI - I have 3 email addresses w/
different .pst files). Sometimes it works and sometimes it does not. I am
running XP Pro SP2 and Office 2003 SP3. I have the "Prompt for profile to be
used" option selected. From everything I have read on the net and within the
Microsoft KB, I should be able to have much more than 3 profiles. What can I
do to ensure that the dialog box always appears?

Any help would be greatly appreciated!

Other helpful diagnosis information:
Office 2003 is the only Office version I have installed.
MS Project 2007 and Visio 2007 were installed however, I removed it.
I have tried using different Windows accounts and that has failed too.

 

[Roady [MVP]]

When you close Outlook, verify that the outlook.exe process stops too. If it
doesn't, it cannot prompt you for a mail profile.
See http://www.howto-outlook.com/faq/outlookdoesntclose.htm

 

[Frances]

Roady,

Thank you very much for your assistance. I did check and there were
numerous Outlook.exe processes running. I closed those and reviewed the
add-ins and disabled the ones that were not running. That appears to have
done the trick.

Thanks for your help!
_________________________________________

 

[Roady [MVP]]

You're welcome!

Roady,

Thank you very much for your assistance. I did check and there were
numerous Outlook.exe processes running. I closed those and reviewed the
add-ins and disabled the ones that were not running. That appears to have
done the trick.

Thanks for your help!
_________________________________________