Norton Ghost help?

[starfish]

I posted a message to the Symantec newsgroup, but it doesn't seem like it's
very active, so I hope people don't mind I post here as well.

I just installed Ghost 9.0 and tried to make my first backup image.
The process completed and came back with "Error E7D1001E: unable to read
file" and "Error 00000017: Data error (cyclic redundancy check) 0xE7D1001E."
Neither of these errors are in the manual or in Symantec's knowledge base.
I checked my backup drive and a Ghost image file was present.
So I hit back and it started creating the drive image again. I tried to
cancel but the percentage kept going up so I let it run.
Next time I checked the backup drive, there are *no* files (hidden or
otherwise) but space *is*
used up - more space than my original uncompressed drive data takes up!

What is going on??

 

[Carey Frisch [MVP]]

Visit http://seer.support.veritas.com/docs/192216.htm

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

-----------------------------------------------------------------------------

:

| I posted a message to the Symantec newsgroup, but it doesn't seem like it's
| very active, so I hope people don't mind I post here as well.
|
| I just installed Ghost 9.0 and tried to make my first backup image.
| The process completed and came back with "Error E7D1001E: unable to read
| file" and "Error 00000017: Data error (cyclic redundancy check) 0xE7D1001E."
| Neither of these errors are in the manual or in Symantec's knowledge base.
| I checked my backup drive and a Ghost image file was present.
| So I hit back and it started creating the drive image again. I tried to
| cancel but the percentage kept going up so I let it run.
| Next time I checked the backup drive, there are *no* files (hidden or
| otherwise) but space *is*
| used up - more space than my original uncompressed drive data takes up!
|
| What is going on??

 

[starfish]

Thanks. I'm not using a tape backup but maybe the hard drive I'm trying to
write to is bad.

 

[Dave]

I got a slightly different message (but with same non-results)

Error 00000017. Data error (cyclic redundancy check) (0xE7C300f).

In addition, every time I go to "live update", it wants to download the
same 3 megs of data and have you restart your computer each time wih no
effect.

 

[C.Joseph Drayton]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Hi Dave,

I ran into the same problem about six months or so ago. I had
totally uninstall Norton Antivirus (there is an uninstaller program
on the Symantec web site), including having to edit the registry.
Once I had the application uninstalled I reinstalled it, and it has
worked fine since.

In my case the problem occurred because I had interrupted an
automatic update. I now make sure to wait for the little window to
pop up telling me that the auto-update is completed.

Ciao . . . C.Joseph

That which a man buys too cheaply . . .
He esteems too lightly

I got a slightly different message (but with same non-results)

Error 00000017. Data error (cyclic redundancy check) (0xE7C300f).

In addition, every time I go to "live update", it wants to download the
same 3 megs of data and have you restart your computer each time wih no
effect.

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x-- 100 Proof News - http://www.100ProofNews.com
x-- 3,500+ Binary NewsGroups, and over 90,000 other groups
x-- Access to over 1 Terabyte per Day - $8.95/Month
x-- UNLIMITED DOWNLOAD

 

[Dave]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Hi Dave,

I ran into the same problem about six months or so ago. I had
totally uninstall Norton Antivirus (there is an uninstaller program
on the Symantec web site), including having to edit the registry.
Once I had the application uninstalled I reinstalled it, and it has
worked fine since.

In my case the problem occurred because I had interrupted an
automatic update. I now make sure to wait for the little window to
pop up telling me that the auto-update is completed.

Ciao . . . C.Joseph

That which a man buys too cheaply . . .
He esteems too lightly


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Version: GnuPG v1.2.5 (MingW32)
Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

iD8DBQFB32uJ0p5pZd9esrsRAjwFAJ4gUx2QJZ8QotolgkzfpzRPOlZlhgCfS0Ez
R8myv31SG8HZQYGAekZwTw0=
=pIDq
-----END PGP SIGNATURE-----


x-- 100 Proof News - http://www.100ProofNews.com
x-- 3,500+ Binary NewsGroups, and over 90,000 other groups
x-- Access to over 1 Terabyte per Day - $8.95/Month
x-- UNLIMITED DOWNLOAD

 

[Dave]

OK gang, finally fixed it. There are 2 steps to be done:

I'll get right to the point:

1. You MUST run CHKDSK /F before trying to made an image- one bad file
and the program gives you a message that you have a cyclic redunancy
check error.

2. Running live update, YOU MUST NOT REBOOT when asked to do so!!!!

From the words of Norton tech support:

"After performing LiveUpdate you will receive a prompt that will ask
you to restart the computer. If you respond "YES" to rebooting the
computer it shuts down before the installation is complete. I recommend
that you please respond "NO" and allow Live Update to complete.
Then restart the computer after the patch is completely installed."
--