Norton AntiVirus

[francis gérard]

so, did you try the nav2004 WMI update from Neowin?

as i say, it worked fine when i installed it before doing a clean install of
SP2. now that symantec has confirmed an update for 2003 products is
forthcoming, i will wait before installing the the version that was released
for 2004 products.

 

[CS]

so, did you try the nav2004 WMI update from Neowin?

as i say, it worked fine when i installed it before doing a clean install of
SP2. now that symantec has confirmed an update for 2003 products is
forthcoming, i will wait before installing the the version that was released
for 2004 products.

The NAV2004 WMI update from Neowin worked fine on both my desktop and
notebook. Thanks again.

 

[Larry]

Tell him never mind the hem.... (obviously he thinks you're female)

Not at all, CS. Mine was a biblical reference (Luke 8:40-48). Since
Francis had enjoyed a miraculous reply from Symantec, I was ascribing
divinity to him. Gender never entered my mind. Besides, some of the
best and brightest in this group are of the feminine gender!

Now, I suggest that we allow this thread of the discussion to die
before some of the more anally retentive brethern of our group
chastize us for being "off-topic".

 

[Andrew]

I have been involved with three Sp.2 updates. One machine had AntiVirus
2004, the second has 2003 and the third 2002 (all are paid-up versions). In
all cases we manually visited the Norton "LiveUpdates" (as recommended by
Norton) three time to ensure that there were no further downloads. Only the
AntiVirus 2003 will not be monitored by the Sp.2 Security Centre. We have
tried using their "Automated Support Assistant" which reports "Your product
is up to date Your installation of Norton AntiVirus 2003 is completely
up-to-date."

It is very difficult to approach Norton for advice outside their "Automated
Help Centre", I will be looking for an alternative AntiVirus programme when
our subscriptions run out!
Andy

 

[Andrew]

Checking back with my colleague this morning I find that his AntiVirus 2002
is not monitored by the Security Desk. Sorry for the wrong information.
Andy

I have been involved with three Sp.2 updates. One machine had AntiVirus
2004, the second has 2003 and the third 2002 (all are paid-up versions).
In all cases we manually visited the Norton "LiveUpdates" (as recommended
by Norton) three time to ensure that there were no further downloads. Only
the AntiVirus 2003 will not be monitored by the Sp.2 Security Centre. We
have tried using their "Automated Support Assistant" which reports "Your
product is up to date Your installation of Norton AntiVirus 2003 is
completely up-to-date."

It is very difficult to approach Norton for advice outside their
"Automated Help Centre", I will be looking for an alternative AntiVirus
programme when our subscriptions run out!
Andy

 

[Richard Urban]

This works for Norton AntiVirus 2003. I have installed it on 3 different
machines now. The supplied link will take you directly to the download. If
you are not comfortable with this - look for a different link on your own.

http://www.neowin.net/staff/RadishTM/Norton_WMI_Update.rar

I read that it also works on the 2002 version but I have not tested this!

--

Regards:

Richard Urban



aka Crusty (-: Old B@stard

I have been involved with three Sp.2 updates. One machine had AntiVirus
2004, the second has 2003 and the third 2002 (all are paid-up versions).
In all cases we manually visited the Norton "LiveUpdates" (as recommended
by Norton) three time to ensure that there were no further downloads. Only
the AntiVirus 2003 will not be monitored by the Sp.2 Security Centre. We
have tried using their "Automated Support Assistant" which reports "Your
product is up to date Your installation of Norton AntiVirus 2003 is
completely up-to-date."

It is very difficult to approach Norton for advice outside their
"Automated Help Centre", I will be looking for an alternative AntiVirus
programme when our subscriptions run out!
Andy

 

[Guest]

Problem is, Symantec pulled the plug on this update as they are doing
maintenance work. We have to wait until late Sep - early Oct for the
re-release. This is annoying as I currently have my friends laptop for the
evening to update, and I cannot apply this.

My source of the information was:
http://service1.symantec.com/SUPPOR...sf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

"Norton 2004 security products
The Norton Windows Management Instrumentation Update for 2004 products,
previously available through LiveUpdate, has been removed for maintenance
purposes. An updated Norton WMI is projected to be available by LiveUpdate in
late September/early October."

 

[jopa66]

You might try getting the WMI update here. It works for AV 2002/2003, as
well as 2004 . (don't know about
earlier versions):

http://www.neowin.net/staff/RadishTM/Norton_WMI_Update.rar

Note: You will need a program to be able to uncompress the downloaded file.
It's not in the normal zip format, but rather uses RAR compression. Look
for the shareware version of WinRAR which will be able to uncompress the
files.

 

[Coddington, Paul]

It's worse than that - they seem to have pulled all the catalogs from
LiveUpdate except the pre-WMI update "LiveUpdate Command Line Update".

I rolled back to an earlier Ghost image on a machine and ran LiveUpdate.
Based on what had happened to the same image a few weeks ago on the same
machine, I expected to see at least 6 updates taking quite some time to
download, including a Norton Ghost 2003 patch.

However, tonight all that was downloaded was a virus definition update and
the pre-WMI preparation update. LiveUpdate is now telling me that all my
products are up-to-date, even though they clearly are not. So, it's not
just the WMI update that's gone west, it's everything past the pre-WMI
update and Ghost updates as well. And no, I do not have a faulty
installation - this is a clean Ghost image of a confimed working system that
was able to download these patches 2 weeks ago.

Perhaps demand on LiveUpdate overloaded the server with the SP2 roll-out?
Even so, this situation is appalling. There are no alternatives for
downloading these updates when LiveUpdate is gone.

I think everyone affected should place a post on Symantec's free technical
support forums. It will only annoy them, but the situation merits that, I
think. After all, they pulled a perfectly good update at a time when it's
most critically needed. If this were Microsoft, it would be on the front
page of their website with a link to a makeshift downloads page to address
the issue. Instead, we are left to discover it the hard way - by searching
on Google Groups!

Yes, it's true that NIS will work without WMI, but it took a lot of work
backing things up and moving things around to prepare to make a new system
image, so I've wasted a day for no good reason and that makes me grumpy as I
will have to restore all the data and then do all this again when the
updates reappear.

PAUL CODDINGTON (e-mail address removed)

 

[R. McCarty]

I don't believe the Symantec forums are active anymore. The only
venue for customer comments are at:
http://www.symantec.com/feedback/