Has anyone had this problem?
No, not many here will have a problem, something to do with the lack of confidence in Norton to even run their program, never mind it actually work ...
Go to one of the, no, better make that, two of the best on-line antivirus scanners for a second & third opinion. HouseCall & Kaspersky should do you.
If you find that
HouseCall and or
Kaspersky disagree with Norton, then welcome to the free world ... if, on the other hand, they do indeed agree with Norton, then, WTF was it doing letting them in in the first place?
oh, welcome to the forums ... you may need
this to solve your problem ... we aim to please.
PS
while Norton has made some inroads into actually making a real AV program, I do not trust them one inch!!