Fool4dlaw said:
I am running WindowsXP Media Center Edition on my Dell laptop and I
can hear nothing without plugging hearphones into the headphone jack
(this problem started on Friday 2/3/07). I tried to do a system
restore, but had no restore points. I have removed and reinstalled the
driver to no avail. Dell took me through all the steps and then told
me to reboot the system and I did so using using CTRL, F11 and still I
can only hear sound using headphones. My speakers are integrated into
my system, not external. Do you have any insight into solving this
problem? I'd be very grateful for any information you can provide.
Thank you.
Did you install/uninstall anything on the day the problem started what were you
doing at the time? If yes, please explain is as much detail as you can.
Did you get any error messages when or after the problem began? If yes, please
provide any error messages in detail that you can recall.
Did Dell have you look for any event errors in Event Viewer for any possible
cause/solution? If no:
Click Start > Run, type in: eventvwr.msc and press Enter.
Check the three categories listed in the left pane for any errors.
To check the details of an error double click on the error to open the Detail window.
Read what the error was in the upper pane and there should/may also be a link to
click on that will take you to a possible solution. If the link did not have a
solution, please post the error details in a response in this thread.
Did Dell have you remove any/all related audio devices in Safe Mode > Device
Manager, reboot and have windows reinstall the drivers? Safe Mode > Device Manager
will show duplicate devices which are left over from prior installs and may be
corrupt. Duplicate devices don't show in the normal OS with the exception of a very
few devices.
Did Dell have you install the latest updated drivers? If no, check Dells support
site to see if any driver updates are available that are newer than the ones
installed now. If there are updated drivers available download and install them per
their instructions which should also be available either with the update package or a
separate file on the same page.
Is the Audio integrated or is a Sound Card installed? If the audio is integrated
check the BIOS to make sure that the Audio is enabled. If you have a sound card
installed check Dells support site if it was provided with the machine or check the
cards manufacturer support site for the latest updated drivers. Download and install
as mention above.
If you still have problems after doing the above, download/unzip and run:
Everest Home Edition:
http://www.majorgeeks.com/downloads9.html
http://basconotw.mvps.org/dwnlds.htm
Create a new folder named Everest and extract the contents of the download to
that folder.
Open the folder and double-click everest.exe to run the application.
Click the + next to Computer.
Click Summary.
Scroll to the section for your installed devices chip/adapter.
Go to the manufacturers Support > Download site and download the proper drivers for
your device. As well download or print any Readme/Install file if it is available
separately, it may be included in the downloadable driver file instead of separately.
Install the drivers per the manufacturers instructions.
If you need further assistance in identifying your device:
Run Everest.
Click the + next to Computer to expand the tree.
Click once on Summary.
Right click in the Summary right pane and click "Copy All" in the popup menu.
Open your newsreader and start a response in this thread.
Right click in the email text window and click "Paste" in the popup menu.
Check to see if the [ Debug - PCI ] section is included, if it is delete it and
everything below it.
Send the response.
--
Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/
Suggested posting do's/don'ts:
http://www.dts-l.org/goodpost.htm
How to ask a question:
http://support.microsoft.com/kb/555375