no mail in windows mail

[Richard]

Without an error message I no longer receive email through windows mail. I
have a new account, checked everything, called my new provider's helpdesk,
checked again and was told that it has to be a problem in windows mail. They
have had more customers with this problem and could not help them because it
is no known problem. I get no error messages from windows,test emails just
vanish in deep internetspace.. Strange thing is that it did work properly
for a few days with this new provider until this problem came up and there
were no problems at all with my old email account. I tried to download IE8
but installation was not accepted because there should be a newer verion on
my pc. Maybe there is someone who knows to trigger this issue the right way?
I think about contacting Acer about this oem version or to instaal an other
emailprogram. On my old laptop and the same account options with XP-pro
there is no problem with receiving emails, so it has to be something gone
wrong on my new pc with Vista Home Premium (64 bits) with SP-2 and Windows
Mail.

 

[Steve Cochran]

See point 3 here: www.oehelp.com/OETips.aspx#3

Try removing the mail account, closing and reopening Winmail and then add
the account back again. You can also enable a log file (Tools | Options |
Advanced | Maintenance | Troubleshooting) for the mail that might give you
an indication of what is going wrong.

steve

 

[Gary VanderMolen]

Are those missing emails visible via webmail?

You mention having a second computer which is successful at
receiving emails.
If both computers are checking the same email account, whichever
one completes its email download first will make those emails
unavailable to the second PC. To fix that problem, go to Tools,
Accounts, select your mail account, Properties, Advanced,
select "Leave a copy of messages on server."
Repeat the above on the second computer.

 

[Richard]

Many thanks to Steve and Gary, it seemed to be an interconnect problem in my
home network, some hours further and with a little help from this forum and
a tool from my new provider everything is ok right now. regards, Richard.

 

[Gary VanderMolen]

Thanks for reporting back.

 

[Steve Cochran]

Glad to hear you got it resolved.

steve

Many thanks to Steve and Gary, it seemed to be an interconnect problem in
my home network, some hours further and with a little help from this forum
and a tool from my new provider everything is ok right now. regards,
Richard.