I have the same problem, missing java machine, and this computer is brand new - 3 days old emachines. However, I am missing necessary system files as the install for both the MS & Sun versions are missing. Here is a copy of an email I received from Microsoft as they were not able to help me, and referred me directly to Sun's website support
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FR: (e-mail address removed)
******* The following is an email for a support case from Microsoft Corp
******* DO NOT REPLY TO THIS MESSAGE--your email will not be added to
******* the case if you do. Instead, FORWARD your response to th
******* email address (e-mail address removed) and place your text afte
******* the keyword 'MESSAGE:'. Also, delete all other text above
******* and below the keywords 'CASE_ID_NUM: SRnnn' and 'MESSAGE:'
******* to ensure proper delivery of your email. Thank you
CASE_ID_NUM: SRX04011660184
MESSAGE:
********************** The message for you follows ***********************
Hello Mrs Koz
My name is Vivek, I am a Support Professional here at Microsoft; and we spoke earlier today. Since we were not able to fix your issue, I will be closing this case as "not resolved" as I have already confirmed with you
The following is what we were able to accomplish today:
ACTION:not able to install java virtual machine on the computer
ACTION:try to register the files regsvr32 msjava.dll , jscript.dll , vbscript.dll
RESULT:all are succeded except msjava it says it is failed
ACTION:type wjview in start -> Run -> wjview
RESULT:it says command cannot find wjview make sure you are trying it correctly
RESULT:We are not able to open banking websites and gaming website
CAUSE:Java virtual mahine is not properly installe
RESOLUTION:closed and not resolved
RELATED KNOWLEDGE BASE ARTICLES
The following article from the Microsoft Knowledge Base can help you to learn how to better search for answers yourself using the same database as a Support Professional
Tips About How to Query the Microsoft Knowledge Bas
http://support.microsoft.com/default.aspx?scid=KB;EN-US;24245
All Keyboard Shortcuts used in Windows X
http://support.microsoft.com/default.aspx?scid=KB;EN-US;30158
System Requirements for Windows XP Operating System
http://support.microsoft.com/default.aspx?scid=KB;EN-US;31486
The Latest Windows XP Hardware Compatibility Lis
http://support.microsoft.com/default.aspx?scid=KB;EN-US;31406
Information about this can also be found on the 'Advanced Search' page of Support Online.
http://support.microsoft.co
You will then be able to more easily find information about Microsoft products using the Microsoft knowledge base
If you have any questions or concerns regarding this case send email to (e-mail address removed) and be sure to include your case number <<SRX>> as the subject line of your email. Also if you need more assistance from Microsoft Support, on this or any other issue, please don't hesitate to call us ba
k. If it is the same issue please reference your existing case number.
Thank you again for choosing Microsoft
Vivek Gupt
Platforms Support Deskto
Microsoft Corporatio
Phone: (425) 635-331
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Anyone have any idea what I should try next? Also - not sure if it is related - I have 2 Java icons in my control panel: Plug -in versions 1.3.1 (black & white triangle thumbs up man) and a 1.3.1_02 (coffee cup with pink smoke). NEITHER will open by double-clicking. No error messages - just a quick hourglass, then nothing
Any assistance would be greatly appreciated..
Mrs Ko