Newegg - Online Ordering Fun

[geoff]

Ordered some computer stuff and was hoping to have it here by the holidays.

I received my newegg e-mail with the items ordered and a UPS tracking
number. So far, so good.

I go to track the UPS number and surprise! UPS says there is no such number
in their system.

I called Newegg and asked about it but they seem confused on the issue.

So much for having it here quickly . . . if at all.

--g

 

[Dave]

Ordered some computer stuff and was hoping to have it here by the
holidays.

I received my newegg e-mail with the items ordered and a UPS tracking
number. So far, so good.

I go to track the UPS number and surprise! UPS says there is no such
number in their system.

I called Newegg and asked about it but they seem confused on the issue.

So much for having it here quickly . . . if at all.

--g

Don't panic yet. I've had newegg orders arrive so fast that UPS tracking
never made it into the UPS tracking system. In other words, you might see
it on your porch before you see it on the web. -Dave

 

[peter]

Had this happen in Canada...
the tracking number is generated when the sender scans the package for
pickup...
its verified when the package is actually picked up...sometimes not for 12
hours.
Then the actual tracking process begins...

peter

 

[John Doe]

I go to track the UPS number and surprise! UPS says there is no
such number in their system.

That happens to me regularly, and many shippers will advise the
buyer of that possibility. A few days ago I bought a UPS label
online and the tracking number was generated at that time. The
package doesn't show up in their system until the labeled package is
scanned.

Could be worse (especially for the shipper). When you try to ship
something USPS Priority Mail with a prepaid/preprinted label, at the
post office they take the package and say "thank you". You cannot
even tell whether your package is in their system until after the
package is delivered.


--
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http://www.flickr.com/photos/27532210@N04/2565924423/

Google Groups is destroying the USENET archive, to hell with
Google.

 

[geoff]

Here is the source of frustration, after ordering, I received an email
saying the items shipped from California on 6/30.

The items showed up on 7/1 as planned, but by 6 pm on 7/1, one of the
tracking numbers was still not in the UPS system.

When I called Newegg earlier on 7/1, they said to wait and see if the items
are picked up and it should be by 3 pm PST.

After 3 pm, the tracking number was still not in the UPS system, meaning two
days have been missed.

When I talked to Newegg customer service again, they told me they sent an
email to the facility and their system shows the items are boxed and waiting
to be picked up by UPS. I expressed some concern since two days had been
missed at this point.

Late 7/1, after 9 pm EDT, the UPS number was finally recognized by their
system.

In general, I am happy with Newegg customer support for two reasons, one is,
I can understand them, they do not seem to be outsourced, and the other
reason is they were professional.

On the outsourcing issue, I had to deal with a certain computer company,
based in Texas, the name rhymes with 'Bell', and it seems their customer
support is in India because they were hard to understand and I kept saying,
'what?'.

On the professional issue, I guess we take it for granted that people will
be professional, however, the company that handles my 'flexible spending
account' seems to use highschool students. When I've called about payments,
and then ask for clarification, they would sometimes get huffy and say,
'your question has been answered', and hang up, lol.

I hope I can get my stuff by 7/4.

--g

 

[geoff]

If you wanted it there quickly, you should have ordered overnight

delivery.

I did.

--g

 

[geoff]

That is approximately what I think happened. The items were boxed and the
warehouse generated a tracking number and left the item at a pickup spot, in
the warehouse, for UPS. At that point, did the box sit there for 2 days or
was it picked up but not scanned and entered in the system, that is hard to
tell.

It seems like there is a gap in the information because once you receive an
email with a tracking number, someone should know where the box is.

In this case, the warehouse says it was boxed and given to UPS, and UPS says
they know nothing about it.

--g