NewEgg not as good

[philo]

I ordered a supposedly in-stock mobo for $115 a few weeks ago and after
the order was accepted...I was informed that they no longer carry it but
offered a somewhat similar board through their "marketplace" system at
the same price...all I had to do was OK it.

The board arrived and I was billed for the $115


Today NewEgg sent me a customer review to fill out and the board was
listed as $79


I contacted customer support and they basically told me "tough luck".

So much for their good service.


Had they not ask me to rate the product I never would have know the
difference. sheesh


Does anyone know of a good alternative to NewEgg?

 

[Jon Danniken]

I ordered a supposedly in-stock mobo for $115 a few weeks ago and after
the order was accepted...I was informed that they no longer carry it but
offered a somewhat similar board through their "marketplace" system at
the same price...all I had to do was OK it.

The board arrived and I was billed for the $115


Today NewEgg sent me a customer review to fill out and the board was
listed as $79


I contacted customer support and they basically told me "tough luck".

So much for their good service.

[snip]

It is surprising that their inventory system allowed something to be
sold to you that they did not have available; I would expect more from a
company like newegg.

As to the price difference, prices do fluctuate on things, but after the
initial problem of not getting the item you successfully ordered, it's
like rubbing salt in your wounds. You would think they would do
*something* to help ameliorate the situation for you.

Did you ask to speak to a supervisor at the company? Sometimes if you
are persistent you can get relief, and in a situation like this, it
would certainly be warranted.

Jon

 

[philo]

On 03/31
[snip]

It is surprising that their inventory system allowed something to be
sold to you that they did not have available; I would expect more from a
company like newegg.

As to the price difference, prices do fluctuate on things, but after the
initial problem of not getting the item you successfully ordered, it's
like rubbing salt in your wounds. You would think they would do
*something* to help ameliorate the situation for you.

Did you ask to speak to a supervisor at the company? Sometimes if you
are persistent you can get relief, and in a situation like this, it
would certainly be warranted.

Jon

Since they claim to do business in real time, a non-available item
should not have even been listed on their web page.


I went back and forth with them yesterday and eventually they offered me
a $10 coupon which could be applied to my next order.

I wrote back this morning and asked the case to be turned over to a
supervisor.


Although this is hardly the worst problem in the world... I will no
longer use NewEgg as my first choice.


What bothered me the most was the reply to my first inquiry where they
just said there was nothing they could do, then marked the case
"closed". Not good.

 

[Norm X]

Does anyone know of a good alternative to NewEgg?

I use eBay a lot for a many goods. If you had our eye on a particular MoBo
it was probably manufactured in Taiwan and they probably sell on eBay.
However I have not used eBay exclusively. Some American made chips are sold
in Canada by web sites out East. Pricing can be very competitive but varied
and dynamic. Google is your friend. I bought an MK802 IIIs for $60 from
China. Some parts are hard to source and only word of mouth will turn up a
lead. But even then some people don't answer email if the part is too small

I ordered a fish trap for $5 from China. They would pay the postage. After
one month it has not arrived but I paid by PayPal so I have recourse. Since
I have experienced long delivery time from China when they pay the postage I
am not worried. I bought a battery pack for my Xbox controller for $1 from
China. My apartment super has an Xbox and he is amazed.

I have never dealt with Newegg but comparison shopping with Google has never
turned me in their direction. Who was the manufacturer of your desired MoBo?
It would be interesting to look into the supply chain.

 

[Norm X]

"philo " wrote

I contacted customer support and they basically told me "tough luck".

So much for their good service.

Wikipedia is also your friend. From:
http://en.wikipedia.org/wiki/Newegg

Counterfeit Intel processors

In March 2010, Newegg sold 300 counterfeit Intel Core i7-920 CPUs.[12] The
problem was first exposed by a member of the websiteHardOCP, who posted on
the site's forum about receiving the fake CPU.[13][not in citation given]
Newegg at first released a statement saying that the processors were "demo
units", but later said that they discovered that the processors were
actually counterfeit, and that the company was terminating its relationship
with one supplier in response.[14] The company offered replacement units to
the customers who received counterfeit processors, while Intel stated that
they had been made aware of the problem and were investigating as well.[15]

Litigation
....
You should read the whole article. It sounds like Newegg has the ethics of
Microsoft or of the Canadian Internet Service Denial oligopoly.

 

[philo]

I use eBay a lot for a many goods. If you had our eye on a particular MoBo
it was probably manufactured in Taiwan and they probably sell on eBay.
However I have not used eBay exclusively. Some American made chips are sold
in Canada by web sites out East. Pricing can be very competitive but varied
and dynamic. Google is your friend. I bought an MK802 IIIs for $60 from
China. Some parts are hard to source and only word of mouth will turn up a
lead. But even then some people don't answer email if the part is too small

I ordered a fish trap for $5 from China. They would pay the postage. After
one month it has not arrived but I paid by PayPal so I have recourse. Since
I have experienced long delivery time from China when they pay the postage I
am not worried. I bought a battery pack for my Xbox controller for $1 from
China. My apartment super has an Xbox and he is amazed.

I have never dealt with Newegg but comparison shopping with Google has never
turned me in their direction. Who was the manufacturer of your desired MoBo?
It would be interesting to look into the supply chain.

I have ordered stuff on eBay directly from China...


$5 including shipping seems to be the normal price.


I never had a problem but for $5 I am sure I would not bother to pursue
it if I did.


The board I got was a Biostar and nothing was wrong with it. Since it
was a mobo / cpu combo I thought $117 was not a bad price at all until I
found out later it was an $80 board.

Had they not let that slip I never would have looked back

 

[DevilsPGD]

"philo " wrote

I contacted customer support and they basically told me "tough luck".

So much for their good service.

Wikipedia is also your friend. From:
http://en.wikipedia.org/wiki/Newegg

Counterfeit Intel processors

In March 2010, Newegg sold 300 counterfeit Intel Core i7-920 CPUs.[12] The
problem was first exposed by a member of the websiteHardOCP, who posted on
the site's forum about receiving the fake CPU.[13][not in citation given]
Newegg at first released a statement saying that the processors were "demo
units", but later said that they discovered that the processors were
actually counterfeit, and that the company was terminating its relationship
with one supplier in response.[14] The company offered replacement units to
the customers who received counterfeit processors, while Intel stated that
they had been made aware of the problem and were investigating as well.[15]

Litigation
...
You should read the whole article. It sounds like Newegg has the ethics of
Microsoft or of the Canadian Internet Service Denial oligopoly.

What exactly is the problem here? Or more specifically, what did NewEgg
do wrong? They received some counterfeit gear, they terminated their
relationship with the supplier and replaced the product.

What could/should they have done differently?

 

[Jon Danniken]

On 03/31
[snip]

It is surprising that their inventory system allowed something to be
sold to you that they did not have available; I would expect more from a
company like newegg.

As to the price difference, prices do fluctuate on things, but after the
initial problem of not getting the item you successfully ordered, it's
like rubbing salt in your wounds. You would think they would do
*something* to help ameliorate the situation for you.

Did you ask to speak to a supervisor at the company? Sometimes if you
are persistent you can get relief, and in a situation like this, it
would certainly be warranted.

Jon

Since they claim to do business in real time, a non-available item
should not have even been listed on their web page.


I went back and forth with them yesterday and eventually they offered me
a $10 coupon which could be applied to my next order.

I wrote back this morning and asked the case to be turned over to a
supervisor.


Although this is hardly the worst problem in the world... I will no
longer use NewEgg as my first choice.


What bothered me the most was the reply to my first inquiry where they
just said there was nothing they could do, then marked the case
"closed". Not good.

You might want to let as many people know about this as possible.
HardForum would be a good place to start, as well as any of the other
enthusiast, overclocker, and hardware boards. Posting to multiple
places might also generate so other experiences people are having with
the company to come to light.

Jon

 

[philo]

X

You might want to let as many people know about this as possible.
HardForum would be a good place to start, as well as any of the other
enthusiast, overclocker, and hardware boards. Posting to multiple
places might also generate so other experiences people are having with
the company to come to light.

Jon

I very well might do that especially since my request to have a
supervisor handle this was apparently ignored...PLUS I received a mobo
from them today (ordered prior to this problem) and it arrived defective.
Though it's the manufacturer's fault of course and not NewEgg's their
previously good record is sure down the drain now.

 

[Jon Danniken]

I very well might do that especially since my request to have a
supervisor handle this was apparently ignored...PLUS I received a mobo
from them today (ordered prior to this problem) and it arrived defective.
Though it's the manufacturer's fault of course and not NewEgg's their
previously good record is sure down the drain now.

Defective parts do happen occasionally, from B&M stores as well as
online. Personally, I would treat that as a separate issue, as it is
par for the course when it comes to buying kit. Do leave feedback for
it though, of course.

To me, the real issue is selling you something they did not have in
stock, and then not giving you a break on the price when it was reduced
by almost a third. Newegg has built a reputation on no-nonsense
customer service, and when they pull this kind of stunt, it calls into
question their reliability as a parts supplier, as well as their
reluctance to provide customer satisfaction.

Jon

 

[philo]

On 04/01/2014 09:51 PM, Jon Danniken wrote:

Defective parts do happen occasionally, from B&M stores as well as
online. Personally, I would treat that as a separate issue, as it is
par for the course when it comes to buying kit. Do leave feedback for
it though, of course.

Yes. I am certainly not blaming NewEgg for that and the RMA process was
handled well. BTW:

To me, the real issue is selling you something they did not have in
stock, and then not giving you a break on the price when it was reduced
by almost a third. Newegg has built a reputation on no-nonsense
customer service, and when they pull this kind of stunt, it calls into
question their reliability as a parts supplier, as well as their
reluctance to provide customer satisfaction.

Jon

I am thinking about sending them a "snail mail" letter. I once wrote the
CEO of my employer a letter and that quickly got through all the red
tape I was dealing with while trying to go through the normal channels.
The CEO got the problem solved ASAP and I got a thank you. (All the
people who's heads I went over were not so thrilled.)

 

[philo]

In the last episode of <[email protected]>, "Norm X"
<[email protected]> said:

What exactly is the problem here? Or more specifically, what did NewEgg
do wrong? They received some counterfeit gear, they terminated their
relationship with the supplier and replaced the product.

What could/should they have done differently?

I for one, do not blame NewEgg for that one.


Follow up:

After three requests to have a supervisor look at my complaint, they
finally informed me that they will do so and I will have an answer in 3
- 7 business days. I was given a toll-free number to call if the issue
is not resolved after the 7th business days.


Thus far their service has not been good, but I've seen worse.
Some companies seem to have no possible way to get anything other than a
robo response.

 

[philo]

NewEgg informed me that they will be issuing a refund.

Had this been cleared up with my first inquiry I would have just shrugged.

It took at least seven times for me to get them to issue the refund.


The first four times they just said there was nothing they could do,
case closed.

 

[DevilsPGD]

After three requests to have a supervisor look at my complaint, they
finally informed me that they will do so and I will have an answer in 3
- 7 business days. I was given a toll-free number to call if the issue
is not resolved after the 7th business days.


Thus far their service has not been good, but I've seen worse.
Some companies seem to have no possible way to get anything other than a
robo response.

Indeed. And really, you got what you wanted, at the price you
contracted, the only reason you're upset is that the price dropped after
purchase, correct?

I don't really blame a company for not honouring the new price if the
price drop was as a result of their suppliers dropping price, but it's
still good service to do so and take the loss. I'm about 50/50 what I do
in this circumstance, whether I pass the savings on to the customer and
take the loss or not. But I was a tiny reseller, whereas NewEgg can
absorb the difference and make it up in good will, that's tougher when
you're smaller.

Good for them for finally doing it though.

 

[philo]

Indeed. And really, you got what you wanted, at the price you
contracted, the only reason you're upset is that the price dropped after
purchase, correct?

No, the price was *always* $80 for the item I got.
(Both before and after the transaction)

The mobo I originally ordered was $117

They substituted the $80 board with my authorization
but still charged me the $117 which was the price of the board I did
*not* get.


It might have been a simple mistake...I was upset that the first four
times I contacted them they did not even bother to investigate and
marked it "case closed".

 

[DevilsPGD]

No, the price was *always* $80 for the item I got.
(Both before and after the transaction)

The mobo I originally ordered was $117

They substituted the $80 board with my authorization
but still charged me the $117 which was the price of the board I did
*not* get.


It might have been a simple mistake...I was upset that the first four
times I contacted them they did not even bother to investigate and
marked it "case closed".

Oh nevermind, I misread that, I thought it was a sideways step. In that
case, I'm 100% behind you, and it shouldn't have been that painful to
get it resolved.

OTOH, it's far enough outside the normal script that I can understand
why it would take them a bit of effort to figure it out. That doesn't
excuse anything though, obviously.

 

[philo]

Oh nevermind, I misread that, I thought it was a sideways step. In that
case, I'm 100% behind you, and it shouldn't have been that painful to
get it resolved.

OTOH, it's far enough outside the normal script that I can understand
why it would take them a bit of effort to figure it out. That doesn't
excuse anything though, obviously.

Up until that happened I always thought NewEgg was pretty good.

The way I finally got it resolved was to send them a screen shot of
their own web page showing the board as $80.00

Were it not for that , they would never have done anything.



Since I'm retired now I had the time to keep at it. If I was still
working full time I don't think I would have wasted the time.

 

[Jon Danniken]

NewEgg informed me that they will be issuing a refund.

Had this been cleared up with my first inquiry I would have just shrugged.

It took at least seven times for me to get them to issue the refund.


The first four times they just said there was nothing they could do,
case closed.

Glad to hear you finally found satisfaction with them.

Jon

 

[philo]

Glad to hear you finally found satisfaction with them.

Jon

It was not a major problem but I'll have to watch more carefully in the
future.