New messages not visible

[Tracey]

Hi all,

I have a strange problem this morning. I have just set up maybe our
10th user with Outlook 2007 (on Windows XP.) She has a unique problem
in that when new messages arrives, it dings and shows an icon in the
system tray all correctly, but new messages won't display in the Inbox
unless she clicks another folder and goes back to the Inbox.

I found one post that suggested disabling a Google Desktop add-in, but
she doesn't appear to have that add-in installed. Any ideas?

The only difference between her and other users that I can come up
with is that she has Office 2007 Professional with Business Contact
Manager, whereas other users have 'lesser' versions (Basic, Small
Business, etc.) that do not have the Contact Manager. I'm not sure
this has anything to do with the problem, but so far it's the only
difference I can come up with.

Thanks in advance!
Tracey

 

[Brian Tillman]

I have a strange problem this morning. I have just set up maybe our
10th user with Outlook 2007 (on Windows XP.) She has a unique problem
in that when new messages arrives, it dings and shows an icon in the
system tray all correctly, but new messages won't display in the Inbox
unless she clicks another folder and goes back to the Inbox.

Exchange account?

 

[Tracey]

Exchange account?
Sorry, no. I meant to include that information. It is an IMAP
connection to a CommuniGate server.

 

[Brian Tillman]

Sorry, no. I meant to include that information. It is an IMAP
connection to a CommuniGate server.

Do you have the IMAP account configured to download everything, not just the
headers?

 

[Tracey]

Do you have the IMAP account configured to download everything, not just the
headers?

Hi Brian,

Do you mean on the server or through Outlook? The server is setup the
same as it always has been and I can't see anything I did differently
when setting up the client. Her settings look the same as mine for
example and I've been using Outlook 2007 with this server for months
now.

Thanks,
Tracey

 

[Tracey]

"I can't see anything I did differently when setting up the client."

Actually, there is one difference. This new user has Office Service
Pack 1 installed. The others do not. Hmmm.

 

[Brian Tillman]

Do you mean on the server or through Outlook?

In Outlook, in the Send/Receive group.

 

[Tracey]

In Outlook, in the Send/Receive group.

Hi Brian,

I have it set to 'Download headers for subscribed folders.' This is
the way that has worked in the past. I will try 'Download complete
items including attachments for subscribed folders.'

Thanks,
Tracey

 

[Tracey]

"I will try 'Download complete items including attachments for
subscribed folders."

I've tried this as well. No joy. I've also tried removing and re-
adding the account. I've been through and checked all the settings.
I see nothing different.

It's quite odd actually. I sat at this user's computer and sent her
test messages from a web browser. I'm sitting there with the Inbox
selected... Outlook makes its usual new message tone and the new
message counter increases, but nothing shows in the Inbox. If I click
another folder, then click back to the Inbox, there they are.

 

[Tracey]

Hi,

Removing Business Contact Manager fixed my problem here. Not the
ideal solution for someone who wants to use Business Contact Manager,
but a workaround for someone who doesn't need that feature.

Tracey