Inbox says 2 new emails, not seeing them..

[yuppicide]

I have a user in our New York office (I'm in New Jersey)... she's running
Outlook 2003.

This moring her Inbox showed 2 new emails, but they all showed as being read
already.

She has an appointment, but after that I might use TeamViewer to access her
computer.. is there anything I should look for or do?

 

[Diane Poremsky [MVP]]

Is she syncing with a smartphone or pda? Is her reading pane set to mark
messages read when the selection changes?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
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New Poll: What type of email account is your main account?
http://forums.slipstick.com/showthread.php?t=42402

 

[Roady [MVP]]

Is this shown to her as a blue 2 between parenthesis behind her Inbox?
In that case, it could be that she has a filter applied to her view.

 

[yuppicide]

No phone.

Is she syncing with a smartphone or pda? Is her reading pane set to mark
messages read when the selection changes?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

New Poll: What type of email account is your main account?
http://forums.slipstick.com/showthread.php?t=42402

I have a user in our New York office (I'm in New Jersey)... she's running
Outlook 2003.

This moring her Inbox showed 2 new emails, but they all showed as being
read already.

She has an appointment, but after that I might use TeamViewer to access
her computer.. is there anything I should look for or do?

 

[yuppicide]

Will check. Thanks.

She is definitely getting new emails because I sent her two test emails, it
now says there's 4 new emails. So, I'll see what happens when I read my two
emails and see if the number drops back down to 2 or what.

Just waiting on some company to show up and leave and I'll remote in.

 

[Lauri]

I've had several staff members minimize "today", so they don't see what
comes in until its "tomorrow".

I hope that makes sense.

-Lauri
Bellingham Public Schools

 

[yuppicide]

Yeah, I was asking here for nothing.. it was minimized for the day which had
the two unread emails.. quick fix solved in 5 seconds after I remoted in..

 

[joefox]

Ran into this issue today too. A quick restart of Outlook solved the problem.
Doesn't answer why it was doing that, unfortunately.