can't change stationery theme in a new message

[RAM]

Outlook 2007 (entire Office 2007 suite installed at the same time)

One of my users pointed out that she cannot change the stationery
theme in a new message she composes (not a reply or forward of another
message). I've duplicated the issue on my own machine: open a new
message, go to Options, Themes, select a theme, and nothing changes
when I type the body of the message. (no default stationery theme set)

If I set a default stationary theme first (Tools, Options, Mail
Format, Stationery & Fonts, Theme), and THEN open a new mesage, the
theme I selected is displayed. But I can't change it by going to
Options, Themes, and selecting a different theme - nothing changes.

This IS supposed to work, right? Are we doing something incorrectly?
Or have we come across a bug? (user has spoken to another user in-
house for whom this DOES work)

-RAM

 

[Milly Staples [MVP - Outlook]]

Does the user for whom this does work use the same steps/message
format/theme?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, RAM asked:

| Outlook 2007 (entire Office 2007 suite installed at the same time)
|
| One of my users pointed out that she cannot change the stationery
| theme in a new message she composes (not a reply or forward of another
| message). I've duplicated the issue on my own machine: open a new
| message, go to Options, Themes, select a theme, and nothing changes
| when I type the body of the message. (no default stationery theme set)
|
| If I set a default stationary theme first (Tools, Options, Mail
| Format, Stationery & Fonts, Theme), and THEN open a new mesage, the
| theme I selected is displayed. But I can't change it by going to
| Options, Themes, and selecting a different theme - nothing changes.
|
| This IS supposed to work, right? Are we doing something incorrectly?
| Or have we come across a bug? (user has spoken to another user in-
| house for whom this DOES work)
|
| -RAM

 

[RAM]

Does the user for whom this does work use the same steps/message
format/theme?

Yes, the user this works for is doing the same steps.

After further investigation, it appears to be more a problem of what
the user is expecting to see and what the feature actually does. Fonts
don't necessarily change when you change themes, and there is no
background color - I think she's expecting to see a whole new
STATIONERY when she changes themes. I need to play with themes a bit
myself, then I can explain it to her.

Thanks.

-RAM