Need Help with "Help and Support"

J

John E.

This is the same problem as described by Bill B in his 3 Nov post, except
mine used to work. I don't know what happened, except I did clean the
registry using either CleanMyPC or RegCleaner (can't remember which one, I
have both for evaluation). I may have deleted a key I shouldn't have.
Anyhow, when I choose H&S from the Start menu, I get the hourglass for a few
seconds, but then nothing. Any ideas? What program does this start up
anyway? I searched on "help.exe" but the returns seems to be a DOS-type
program.
Thanks
John
 
J

John E.

Thanks. I actually made a backup of my registry (whew!!) and found four
keys in it for helpctr.exe. I restored these to the registry and now it
works.

The Kellys_Korner is cool. Lots of good stuff!
John

Wesley Vogel said:
http://www.kellys-korner-xp.com/xp_tweaks.htm
Read instructions at the top
Scroll down to:
235. Restore Help and Support Service

Top 10 Frequently Asked Questions and Answers
Click on the ? Icon to Expand
http://www.kellys-korner-xp.com/top10faqs.htm

[?] Why doesn't Help and Support work?


Fix Windows XP Help
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

--
Hope this helps. Let us know.
Wes

In
John E. said:
This is the same problem as described by Bill B in his 3 Nov post,
except mine used to work. I don't know what happened, except I did
clean the registry using either CleanMyPC or RegCleaner (can't
remember which one, I have both for evaluation). I may have deleted
a key I shouldn't have. Anyhow, when I choose H&S from the Start
menu, I get the hourglass for a few seconds, but then nothing. Any
ideas? What program does this start up anyway? I searched on
"help.exe" but the returns seems to be a DOS-type program.
Thanks
John
 
W

Wesley Vogel

Glad you got it sorted.

NO, Kellys-Korner is Kool! ;-)

--
Hope this helps. Let us know.
Wes

In
John E. said:
Thanks. I actually made a backup of my registry (whew!!) and found
four keys in it for helpctr.exe. I restored these to the registry
and now it works.

The Kellys_Korner is cool. Lots of good stuff!
John

Wesley Vogel said:
http://www.kellys-korner-xp.com/xp_tweaks.htm
Read instructions at the top
Scroll down to:
235. Restore Help and Support Service

Top 10 Frequently Asked Questions and Answers
Click on the ? Icon to Expand
http://www.kellys-korner-xp.com/top10faqs.htm

[?] Why doesn't Help and Support work?


Fix Windows XP Help
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

--
Hope this helps. Let us know.
Wes

In
John E. said:
This is the same problem as described by Bill B in his 3 Nov post,
except mine used to work. I don't know what happened, except I did
clean the registry using either CleanMyPC or RegCleaner (can't
remember which one, I have both for evaluation). I may have deleted
a key I shouldn't have. Anyhow, when I choose H&S from the Start
menu, I get the hourglass for a few seconds, but then nothing. Any
ideas? What program does this start up anyway? I searched on
"help.exe" but the returns seems to be a DOS-type program.
Thanks
John
 

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