My email won't always send

[Guest]

I use MS Outlook. Often my email won't send. It just sits in my Outbox.
I'll push "Send/Receive" or "Send/Receive All" but nothing happens. A few
times rewriting the email will work. Once in a while I'll do nothing to the
email other than try to send it later in the day, and that works. Usually,
though, when these emails are stuck, nothing works.

 

[Jeff Stephenson [MSFT]]

I use MS Outlook. Often my email won't send. It just sits in my Outbox.
I'll push "Send/Receive" or "Send/Receive All" but nothing happens. A few
times rewriting the email will work. Once in a while I'll do nothing to the
email other than try to send it later in the day, and that works. Usually,
though, when these emails are stuck, nothing works.

What version of Outlook do you have? What sort of mail account(s)?

Do you have anti-virus or anti-spam software that scans incoming and
outgoing mail? If so, disable that scanning - many people with problems
similar to yours have had them fixed when they did this.

 

[Guest]

My mother is having the same problem.... she finds the work around is to
ensure she doesn't touch the To: Cc: or Bcc: fields until the email is
complete - subject, body, and attachments etc. Once ready to send she then
adds the recipient email address and clicks the Send button. This workaround
seems to get the email sent OK every time!

If she doesn't do this the email sits in her outbox as if it is a draft
email i.e. one in normal rather than italic typeface, and with a sent date of
<none> similar to those in the drafts folder. This used to occur if reopened
an email in the outbox (e.g. to edit), but could rectify by clicking the send
button again rather than saving it. This does not work for her setup (New PC
with XP service pack 2, Office 2003, all updates applied)

Reckon it is a bug that Microsoft need to fix, but will continue to try to
find an answer. If any Microsoft developer is reading, please can you pass
this on to the Outlook development team.

As regards disabling email scanning - think this is unwise in this day and
age. Mother uses trial version of Symantec's Nortion Internet Security 2004
at present. I use F-Secure Internet Security 2004 and this seems to work OK.

Hope this helps

 

[Guest]

Oh yes, and reviewing the other postings,
<A
HREF="http://www.microsoft.com/office/com...097751-536a-4ee2-a4ab-67d92f99e01a&sloc=en-us>Brian
Tillman's posting </A> on 4th Jan looks promising, especially the final link

 

[Guest]

Trying not to be so clever this time ;-)

Oh yes, and reviewing the other postings, Brian Tillman's posting on 4th Jan
(http://www.microsoft.com/office/com...097751-536a-4ee2-a4ab-67d92f99e01a&sloc=en-us)
looks promising, especially the final link
http://www.howto-outlook.com/faq/messagestuckinoutbox.htm

 

[Jeff Stephenson [MSFT]]

Reckon it is a bug that Microsoft need to fix, but will continue to try to
find an answer. If any Microsoft developer is reading, please can you pass
this on to the Outlook development team.

Actually, it's likely to be cause by Norton - disabling the outgoing email
scanning of Norton has fixed this problem for a number of people.

As regards disabling email scanning - think this is unwise in this day and
age.

Not at all. Most anti-virus programs (I assume that Norton is among them,
but don't have definite knowledge) have a "real-time" component that
prevents a virus-infected program from running on your system. So scanning
your email for viruses doesn't really add any security, since the virus
would be prevented from running even were it downloaded and started.

 

[Guest]

I turned off my firewall and AV program completely and I still get the "none"
value in the sent heading under the Outbox. If I click send and I am in the
Outbox then the icon changs and sent= none. I then have to leave the Outbox
and send from there.

Tony

 

[Jeff Stephenson [MSFT]]

I turned off my firewall and AV program completely and I still get the "none"
value in the sent heading under the Outbox. If I click send and I am in the
Outbox then the icon changs and sent= none. I then have to leave the Outbox
and send from there.

From everything I've heard, simply turning off the virus scanning may not
really disable it. Try uninstalling your anti-virus software, rebooting
the computer, and then reinstalling anti-virus without the message scanning
options.

 

[Guest]

From everything I've heard, simply turning off the virus scanning may not
really disable it. Try uninstalling your anti-virus software, rebooting
the computer, and then reinstalling anti-virus without the message scanning
options.

 

[Guest]

I'm experiencing exactly the same problem -- of having messages stuck in my
Outbox with the date listed as 'none'. Strangely, when I first started to use
Outlook last week, this never happened. I too have turned off the Norton
email scanner, and it makes no difference whatsoever. Neither does opening
the email and clicking on send once it's in the Outbox or adding the address
at the very last moment.... Any assistance would be really appreciated since
the only way I can send messages at the moment is by opening and the
forwarding them. Thanks.

Sarah M

 

[Guest]

Here is the only thing I found that works: compose the New or Reply as
normal, then Send; then move the email that doesn't leave from Outbox to
Inbox and Forward the message from the Inbox, rather than Send it.

I have had the same problem (intermettent "None" in date field prevents the
email from leaving the Outbox). It has happened on two separate machnies with
different ISP's, and I do not use Norton.

Howard

 

[Rob Giordano \(Crash\)]

try receiving all your email before sending out new ones


| Here is the only thing I found that works: compose the New or Reply as
| normal, then Send; then move the email that doesn't leave from Outbox to
| Inbox and Forward the message from the Inbox, rather than Send it.
|
| I have had the same problem (intermettent "None" in date field prevents
the
| email from leaving the Outbox). It has happened on two separate machnies
with
| different ISP's, and I do not use Norton.
|
| Howard
|
| "Paul" wrote:
|
| > I use MS Outlook. Often my email won't send. It just sits in my
Outbox.
| > I'll push "Send/Receive" or "Send/Receive All" but nothing happens. A
few
| > times rewriting the email will work. Once in a while I'll do nothing to
the
| > email other than try to send it later in the day, and that works.
Usually,
| > though, when these emails are stuck, nothing works.

 

[Guest]

Has anyone found a solution that works. My e-mail is stuck in my outbox as
well Messages that won't send no matter what I try. My husband and I have
identical computers. Mine is set exactly as his is. His sends outgoing
mail. Mine doesn't. Go figure. What's the fix?

 

[johns@cri]

I have had the same maddening problem on my office computer. I am running
Outlook 2003, and Norton Internet security 2006. I have noticed that if I
compose the email directly, with attachments, cc's etc. but don't leave it
and then come back to edit it some more, then it goes everytime when I send.
Otherwise, it usually hangs. That is why I don't think it is a anti-virus
scanning thing.

Something in the editing process is hanging up the send, I think. I have
found the only way for me to send these kind of emails is to re-compose them,
which is a pain in the butt. Then when I send the identical recomposed email
(with no editing - just compose it from start to "send"), it goes and the
former email is still there. I just blow the old one away then with delete.

I still humbly think the problem is with Microsoft Outlook 2003. This never
happened until I upgraded to Outlook 2003. Thanks a lot!

 

[Ron B.]

Hey Jeff,

I use Trend Micro anti-virus and have XP Media Center Edition v 2002 Service
Pack 2, Office Enterprise 2007, Outlook 2007 v 12.0.6023.5000

You guys may have already talked about this issue, but sometimes my Outlook
2007 sends multiple copies (25 or more) of the same email to my friends. The
only way to turn it off is to turn off my DSL box and turn off Outlook, then
when Outlook is re-loading erase the original in the outbox. Really
irritating. Give me guidance O'Guru. I also have a few emails that grind away
for hours without sending at all. While everything else large or small is
quickly sent.
Ron

 

[VanguardLH]

in message

I use Trend Micro anti-virus and have XP Media Center Edition v 2002
Service
Pack 2, Office Enterprise 2007, Outlook 2007 v 12.0.6023.5000

You guys may have already talked about this issue, but sometimes my
Outlook
2007 sends multiple copies (25 or more) of the same email to my
friends. The
only way to turn it off is to turn off my DSL box and turn off
Outlook, then
when Outlook is re-loading erase the original in the outbox. Really
irritating. Give me guidance O'Guru. I also have a few emails that
grind away
for hours without sending at all. While everything else large or
small is
quickly sent.

So the real problem is that you have an item stuck in the Outbox that
keeps getting resent, an error happens (which you haven't specified
here), so Outlook tries to send on the next mail poll.

Put Outlook in offline mode. Exit Outlook. Reload Outlook. Delete
items from the Outbox. Put Outlook in online mode.

 

[Milly Staples [MVP - Outlook]]

FYI - Jeff has not worked for Microsoft for almost a year. Try finding a more recent post to reply to or start your own.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ron B. asked:

| Hey Jeff,
|
| I use Trend Micro anti-virus and have XP Media Center Edition v 2002
| Service Pack 2, Office Enterprise 2007, Outlook 2007 v 12.0.6023.5000
|
| You guys may have already talked about this issue, but sometimes my
| Outlook 2007 sends multiple copies (25 or more) of the same email to
| my friends. The only way to turn it off is to turn off my DSL box
| and turn off Outlook, then when Outlook is re-loading erase the
| original in the outbox. Really irritating. Give me guidance O'Guru.
| I also have a few emails that grind away for hours without sending at
| all. While everything else large or small is quickly sent.
| Ron
|
| "Jeff Stephenson [MSFT]" wrote:
|
|| On Wed, 12 Jan 2005 16:05:06 -0800, AndyP wrote:
||
||| Reckon it is a bug that Microsoft need to fix, but will continue to
||| try to find an answer. If any Microsoft developer is reading,
||| please can you pass this on to the Outlook development team.
||
|| Actually, it's likely to be cause by Norton - disabling the outgoing
|| email scanning of Norton has fixed this problem for a number of
|| people.
||
||| As regards disabling email scanning - think this is unwise in this
||| day and age.
||
|| Not at all. Most anti-virus programs (I assume that Norton is among
|| them, but don't have definite knowledge) have a "real-time"
|| component that prevents a virus-infected program from running on
|| your system. So scanning your email for viruses doesn't really add
|| any security, since the virus would be prevented from running even
|| were it downloaded and started.
||
|| --
|| Jeff Stephenson
|| Outlook Development
|| This posting is provided "AS IS" with no warranties, and confers no
|| rights

 

[Ron B.]

I've been trying...how do you start a new thread? When I pick NEW, foldout
says Question?, Suggestion for Microsoft, and General Comment. Nothing
happens when I pick either one. And I got college. Ha!

 

[Milly Staples [MVP - Outlook]]

Not the right College! HAHA!!

Apparently you are using that excretable web interface - bad idea. Use a real news reader like Outlook Express, Forte, Agent or any of the myriad others that allow you to actually particpate meaningfully in usenet with that cripped CDO for Windows interface.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ron B. asked:

| I've been trying...how do you start a new thread? When I pick NEW,
| foldout says Question?, Suggestion for Microsoft, and General
| Comment. Nothing happens when I pick either one. And I got college.
| Ha!
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| FYI - Jeff has not worked for Microsoft for almost a year. Try
|| finding a more recent post to reply to or start your own.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Ron B. asked:
||
||| Hey Jeff,
|||
||| I use Trend Micro anti-virus and have XP Media Center Edition v 2002
||| Service Pack 2, Office Enterprise 2007, Outlook 2007 v
||| 12.0.6023.5000
|||
||| You guys may have already talked about this issue, but sometimes my
||| Outlook 2007 sends multiple copies (25 or more) of the same email to
||| my friends. The only way to turn it off is to turn off my DSL box
||| and turn off Outlook, then when Outlook is re-loading erase the
||| original in the outbox. Really irritating. Give me guidance O'Guru.
||| I also have a few emails that grind away for hours without sending
||| at all. While everything else large or small is quickly sent.
||| Ron
|||
||| "Jeff Stephenson [MSFT]" wrote:
|||
|||| On Wed, 12 Jan 2005 16:05:06 -0800, AndyP wrote:
||||
||||| Reckon it is a bug that Microsoft need to fix, but will continue
||||| to try to find an answer. If any Microsoft developer is reading,
||||| please can you pass this on to the Outlook development team.
||||
|||| Actually, it's likely to be cause by Norton - disabling the
|||| outgoing email scanning of Norton has fixed this problem for a
|||| number of people.
||||
||||| As regards disabling email scanning - think this is unwise in this
||||| day and age.
||||
|||| Not at all. Most anti-virus programs (I assume that Norton is
|||| among them, but don't have definite knowledge) have a "real-time"
|||| component that prevents a virus-infected program from running on
|||| your system. So scanning your email for viruses doesn't really add
|||| any security, since the virus would be prevented from running even
|||| were it downloaded and started.
||||
|||| --
|||| Jeff Stephenson
|||| Outlook Development
|||| This posting is provided "AS IS" with no warranties, and confers no
|||| rights

 

[Ron B.]

Excretable? I must have gone to wrong college. At my college, excretable
means something entirely different. You are talking way over my pay grade.

Think of me as a regular person and not some guru. Say what you just said
in regular people words. How do I use a "REAL" news reader? And where do I
get it. Work with me here. Remember I apparently went to the wrong college,
Milly Staples MVP.

Not the right College! HAHA!!

Apparently you are using that excretable web interface - bad idea. Use a real news reader like Outlook Express, Forte, Agent or any of the myriad others that allow you to actually particpate meaningfully in usenet with that cripped CDO for Windows interface.


--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ron B. asked:

| I've been trying...how do you start a new thread? When I pick NEW,
| foldout says Question?, Suggestion for Microsoft, and General
| Comment. Nothing happens when I pick either one. And I got college.
| Ha!
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| FYI - Jeff has not worked for Microsoft for almost a year. Try
|| finding a more recent post to reply to or start your own.
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Ron B. asked:
||
||| Hey Jeff,
|||
||| I use Trend Micro anti-virus and have XP Media Center Edition v 2002
||| Service Pack 2, Office Enterprise 2007, Outlook 2007 v
||| 12.0.6023.5000
|||
||| You guys may have already talked about this issue, but sometimes my
||| Outlook 2007 sends multiple copies (25 or more) of the same email to
||| my friends. The only way to turn it off is to turn off my DSL box
||| and turn off Outlook, then when Outlook is re-loading erase the
||| original in the outbox. Really irritating. Give me guidance O'Guru.
||| I also have a few emails that grind away for hours without sending
||| at all. While everything else large or small is quickly sent.
||| Ron
|||
||| "Jeff Stephenson [MSFT]" wrote:
|||
|||| On Wed, 12 Jan 2005 16:05:06 -0800, AndyP wrote:
||||
||||| Reckon it is a bug that Microsoft need to fix, but will continue
||||| to try to find an answer. If any Microsoft developer is reading,
||||| please can you pass this on to the Outlook development team.
||||
|||| Actually, it's likely to be cause by Norton - disabling the
|||| outgoing email scanning of Norton has fixed this problem for a
|||| number of people.
||||
||||| As regards disabling email scanning - think this is unwise in this
||||| day and age.
||||
|||| Not at all. Most anti-virus programs (I assume that Norton is
|||| among them, but don't have definite knowledge) have a "real-time"
|||| component that prevents a virus-infected program from running on
|||| your system. So scanning your email for viruses doesn't really add
|||| any security, since the virus would be prevented from running even
|||| were it downloaded and started.
||||
|||| --
|||| Jeff Stephenson
|||| Outlook Development
|||| This posting is provided "AS IS" with no warranties, and confers no
|||| rights