My computer keeps restarting... help me!!!

[Guest]

Our computer keeps restarting every now and again. Probably about every week.
I have a feeling that it has something to do with using Microsoft Word and
using the internet at the same time.

Sometimes a blue screen with writing will come up before the computer
restarts. This is what I've written down from it so far;

"Check to be sure you have adequate disc space. After a device has been
identified for the start up message, disable the driver and check with the
manufacturer for driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates. Disable BIOS memory
options such as caching on shadowering."

 

[Ted Zieglar]

"How to perform advanced clean-boot troubleshooting in Windows XP"
http://support.microsoft.com/kb/316434/en-us

 

[Ron Martell]

Our computer keeps restarting every now and again. Probably about every week.
I have a feeling that it has something to do with using Microsoft Word and
using the internet at the same time.

Sometimes a blue screen with writing will come up before the computer
restarts. This is what I've written down from it so far;

"Check to be sure you have adequate disc space. After a device has been
identified for the start up message, disable the driver and check with the
manufacturer for driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates. Disable BIOS memory
options such as caching on shadowering."

Open Control Panel - System - Advanced and click on the Settings
button in the Startup and Recovery (bottom) section.

In the Startup and Recovery window click on the checkbox for
"Automatically restart" to clear it then click on Apply and OK as
needed to exit.

That should put a stop to your spontaneous reboots. However what may
happen is that the computer may just display the "Blue Screen Of
Death" and then stop there, requiring a manual power off and restart.
If that does happen then the contents of the blue screen error
message, especially an STOP code, the 4 parameters for the STOP code,
and any file or module names mentioned will be a direct clue as to the
underlying cause of the problem.

Another approach you can try is to right-click on "My Computer" and
select manage. Expand the Event Viewer category (click on the + sign)
and browse through each of the 3 subcategories looking for red-flagged
error records whose date and time stamp corresponds to any of your
previous spontaneous reboots. Double click on an error record to see
the details of that error. Post the error record information back
here if you need additional advice or assistance with that.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Guest]

Thanks for your advice on what to do but nothing seems to be working.

I've copied all the error flags from today so maybe that might mean
something to you.

[The device Root\LEGACY_WINIO\0000 disappeared from the system without first
being prepared for removal.


DCOM got error "This service cannot be started in Safe Mode " attempting to
start the service EventSystem with arguments "" in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}



The following boot-start or system-start driver(s) failed to load:
AFD
Avg7Core
Avg7RsW
Avg7RsXP
Fips
IPSec
khips
MRxSmb
NetBIOS
NetBT
Processor
prodrv06
RasAcd
Rdbss
Tcpip



The IPSEC Services service depends on the IPSEC driver service which failed
to start because of the following error:
A device attached to the system is not functioning.


The TCP/IP NetBIOS Helper service depends on the AFD Networking Support
Environment service which failed to start because of the following error:
A device attached to the system is not functioning.


The DNS Client service depends on the TCP/IP Protocol Driver service which
failed to start because of the following error:
A device attached to the system is not functioning.


The DHCP Client service depends on the NetBios over Tcpip service which
failed to start because of the following error:
A device attached to the system is not functioning.


DCOM got error "This service cannot be started in Safe Mode " attempting to
start the service netman with arguments "" in order to run the server:
{BA126AE5-2166-11D1-B1D0-00805FC1270E}


Error code 0000007f, parameter1 0000000c, parameter2 00000000, parameter3
00000000, parameter4 00000000.

Error code 0000000a, parameter1 00000000, parameter2 00000002, parameter3
00000001, parameter4 804dbc9a.]

Each space means it's a new error message. I really hope you can help me
because I'm getting quite upset and I really have to get my assignments done
which is not happing due to the computer restarting.