Multiple Problems Please Help

[Guest]

Problem One: Can't Finish installation of Norton Anti Virus & Can not
uninstall it.

Problem Two: When i try and open Windows Media Player i get the error
message Internal Apllication Error occured. Cannot re-install either.

 

[JR K Yoshikawa]

Which version of Norton Antivirus?
here is Rnav2003.exe for Norton Antivirus 2003 instuructions.
also this page contain other remove instructions for versions too.

Removing Norton AntiVirus 2003 or earlier by using the Rnav2003.exe removal utility when Add/Remove programs fails
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

Which version of Windows Media Player?

Try to run antivirus scan and Anti-Spyware tools first.
then try to open windows media player under Windows XP with Clean boot

How to perform a clean boot in Windows XP
http://support.microsoft.com/kb/310353/en-us

Otherwise please post more detailed informations.
(like, edition, Service pack, installed utility, security software, Network Environment, etc.)


"Bam138" <[email protected]> wrote in message news:[email protected]...

 

[Ron Martell]

Problem One: Can't Finish installation of Norton Anti Virus & Can not
uninstall it.

In my opinion not installing Norton is a good thing. Try the removal
utilities mentioned by JR K Yoshikawa and then get some other
antivirus product such as eTrust, PC-Cillin, Kaspersky, AVG or Avast.
There are also a number of others but these are 5 that I know from
personal experience actually work.

Problem Two: When i try and open Windows Media Player i get the error
message Internal Apllication Error occured. Cannot re-install either.

What happens if you try to reinstall Media Player? What is the exact
error message that you get? And which version of Media Player do you
have?

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm

 

[Guest]

This post was helpful with the norton program removal. It is now gone from
every peice accept the add remove programs list. The program on windows media
player i am running is WMP 10. The insructions given have been completed and
did not help with the application

 

[Guest]

I am Running WMP 10 and when i try and re-install it it tells me that there
is a more recent version of WMP already installed and installation cannot
complete

 

[JR K Yoshikawa]

Check event viewer.
Start > Run... > Type eventvwr.exe and click OK
If you see Any Errors,
Post Event ID and Event Source.
or you can find info at Event and Errors Message Center

http://www.microsoft.com/technet/support/eventserrors.mspx

or
Uninstall Windows Media Player 10 once.
Follow uninstallation instruction below.

How do I uninstall Windows Media Player 10 and roll back to previous player
http://www.kensavage.com/index.php/archives/how-do-i-uninstall-windows-media-player-10/

make sure Previouse version of Windows Media Player working normal.




"Bam138" <[email protected]> wrote in message news:[email protected]...

 

[Ron Martell]

I am Running WMP 10 and when i try and re-install it it tells me that there
is a more recent version of WMP already installed and installation cannot
complete

Have you tried using Control Panel - Add/Remove Programs - Add/Remove
Windows Components and selecting the entry for Media Player?

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm