Multiple email accounts

[TonyT]

I have just switched from Comcast to Verizon. I am using windows mail and
added the verizon account through tools. I now recieve email with both
accounts but cannot send from either. Any thoughts?

 

[Gary VanderMolen]

It is not surprising that you can't send through the Comcast server
since your connection no longer goes through them.
What error message do you get when sending through Verizon?
Right-click on that error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

 

[TonyT]

I tried deleting the Comcast account but still cannThe message could not be
sent.

The authentication setting might not be correct for your outgoing e-mail
[SMTP] server. For help solving this problem, go to Help, search for
"Troubleshoot Windows Mail", and read the "I'm having problems sending
e-mail" section. If you need help determining the proper server settings,
please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test',
Account: 'incoming.verizon.net', Server: 'outgoing.verizon.net', Protocol:
SMTP, Server Response: '550 5.7.1 Authentication Required', Port: 25,
Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78ot send through
Windows Mail.

 

[Walter Goldschmidt]

I have a slightly different problem but maybe your answer is included in my
solution. I'm going to Florida and will be using Comcast to get and send my
email. I have Time Warner Road Runner here in Ohio. My ISP sent me the
following message to solve my problem. Maybe it will help you solve your
problem. I don't understand why you can't receive your new email from
Verizon unless you have your settings set wrong but the Comcast you may have
to contact them to get the right information on settings with new ISP.

The settings below are the standard configuration for travel, and should
enable you to receive email in Outlook Express for the account you wish:

1. Launch Windows Mail
2. Click Tools
3. Select Accounts
4. Pull the Mail tab forward, and then select the mail account you
want to use by clicking on it once
5. Click Properties
6. On the General tab, verify and correct if necessary:
a. Mail Account name is populated. It can be anything
b. Name should be your name
c. E-mail address should be your e-mail address:
(e-mail address removed)
d. "Include this account when receiving mail or synchronizing" MUST
be checked
7. Pull the Servers tab forward
8. In the Server Information section, verify and correct if necessary:

a. "My incoming mail server is a 'POP3' server" (If not, click
cancel to get back to Internet Accounts, delete this account, then click
'Add' to add new mail account)
b. Incoming mail (POP3): pop-server.who.rr.com
c. Outgoing mail (SMTP): smtp.comcast.net c. is the setting
I have to change
d. "Log on using Secure Password Authentication" should not be
checked
e. "My Server Requires Authentication" should be checked e. this is
different than my set up at home
f. Click the Settings button and select "Use same settings as my
incoming mail server"; click OK
9. In the Incoming Mail Server section, verify and correct if
necessary:
a. Account name: your username (without the @domain.com part)
b. Password: may appear populated with **** - type over them with
your known working password
c. "Remember Password" should be checked
d. "Log on using Secure Password Authentication" should NOT be
checked
10. In the Outgoing Mail Server section, the box next to "My Server
Requires Authentication" must be checked
11. Click the Settings button and select "Log On Using"
a. Account name is your Comcast e-mail username
b. Password is your Comcast e-mail password
c. Click OK
12. Pull the Connections tab forward
13. "Always Connect to this Account Using" should be checked and "Local
Area Network" should be selected from the pull down menu this is
different
14. Pull the Advanced tab forward and verify and correct if necessary:
a. Outgoing mail (SMTP) port is 465
b. Check "This server requires a secure connection (SSL)" under
Outgoing Mail (SMTP) this is different
c. Incoming mail (POP3) port is: Insert the incoming mail server
port for your domain (generally it is 110)
d. Server Timeouts is approximately 1 minute
15. Click Apply
16. Click OK

 

[Gary VanderMolen]

Make sure you have send authentication enabled.
Go to Tools, Accounts, select that account, Properties, Servers.
The box for "My server requires authentication" must be checked.

--
Gary VanderMolen, MS-MVP (Mail)

I tried deleting the Comcast account but still cannThe message could not be
sent.

The authentication setting might not be correct for your outgoing e-mail
[SMTP] server. For help solving this problem, go to Help, search for
"Troubleshoot Windows Mail", and read the "I'm having problems sending
e-mail" section. If you need help determining the proper server settings,
please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'test',
Account: 'incoming.verizon.net', Server: 'outgoing.verizon.net', Protocol:
SMTP, Server Response: '550 5.7.1 Authentication Required', Port: 25,
Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC78ot send through
Windows Mail.

It is not surprising that you can't send through the Comcast server
since your connection no longer goes through them.
What error message do you get when sending through Verizon?
Right-click on that error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.