MS Office Disc Won't Autoload

[John Gregory]

I'm having trouble with Outlook 2000 on my new Windows XP Home Edition
machine and don't really know where to turn. I've gone to several MS forums
but noone has answered me. My question here concerns simply reading CD1 from
Office 2000 Professional. I assume that's how I'm supposed to go into the
"maintenance mode" of the Microsoft Office Installer". Here's a little more
detail from one of my posts tothe other forum:

I'm confused by the instructions on the MS site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;257667

I believe the program became corrupted when I attempted an update to Excel
last night. (See Outlook 2000 Updates Slowed ME Down!).

My confusion comes in with the reference to starting the "Microsoft Office
Installer in Maintence mode". I can't find this item listed in the program
menu of the Windows XP I'm still learning about nor does it come up when I
insert the CD1. When I do the l;ater, noting pops up and I have to use
Explore to view the files on the CD. There's nothing on the surface that
looks like "Microsoft Office Installer".

Can someone point me in the right direction please. And if you have an
opinion concerning my decision to uninstall then reinstall Outlook in an
attempt to correct what seems to be ailing this program, I'd be grateful to
hear it.

 

[wojo]

I'm not sure why your CD isn't autorunning unless you have autorun disabled
but when you use explorer to navigate the CD double click on the "Autorun"
file in the root directory and that will bring up your menu. I personally
wouldn't uninstall Outlook just yet since restoring your email addresses
etc. is a pain without an outside piece of software (which does exist) to
back them up. I would first try reinstalling outlook over the existing copy.
You have that option on the Office 2000 CD when you run it.

 

[DE]

I'm having trouble with Outlook 2000 on my new Windows XP Home Edition
machine and don't really know where to turn. I've gone to several MS forums
but noone has answered me. My question here concerns simply reading CD1 from
Office 2000 Professional. I assume that's how I'm supposed to go into the
"maintenance mode" of the Microsoft Office Installer". Here's a little more
detail from one of my posts tothe other forum:

I'm confused by the instructions on the MS site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;257667

I believe the program became corrupted when I attempted an update to Excel
last night. (See Outlook 2000 Updates Slowed ME Down!).

My confusion comes in with the reference to starting the "Microsoft Office
Installer in Maintence mode". I can't find this item listed in the program
menu of the Windows XP I'm still learning about nor does it come up when I
insert the CD1. When I do the l;ater, noting pops up and I have to use
Explore to view the files on the CD. There's nothing on the surface that
looks like "Microsoft Office Installer".

Can someone point me in the right direction please. And if you have an
opinion concerning my decision to uninstall then reinstall Outlook in an
attempt to correct what seems to be ailing this program, I'd be grateful to
hear it.

With the CD in the drive, use Control Panel, Add/Remove Programs
(Software), find the MSO2000 entry & click once to choose it, click the
Change/Remove button, that should start the installer & there you get an
option to Repair the existing install. Then you may need to re-apply
service packs.

-- DE

 

[Chris]

With the CD in the drive, use Control Panel, Add/Remove Programs
(Software), find the MSO2000 entry & click once to choose it, click the
Change/Remove button, that should start the installer & there you get an
option to Repair the existing install. Then you may need to re-apply
service packs.

-- DE

That is what I would say also. I know from experience that if MS Office 2000
or igher is installed, WIndows seems to recognize that fact and doesn't try
to autorun the install from the CD. running it from the "Add & Remove
Programs" does the same thing. thee you can add parts, remove parts, remove,
or reinstall.

Chris

 

[John Gregory]

Is "reinstalling" different from "detect and repair"? I did run that but it
made no improvement.

 

[t.cruise]

When all else fails, select the option to Remove Office from your system,
then reboot, then do a fresh install of Office.

 

[John Gregory]

OK... there seems to be a reason that the CD wouldn't self-load; XP senses
it's already installe. So I;ve got a way to fire up the Install Modul that I
need BUT... I'm still unclear about the destinction between the "Detect and
Repair" operation on Outlooks Help menu that I already ran to no avail...
the "Repair" option I'm gonna' find on the CD... and a "Reinstall" (write
over the existing files) that I guess is also an option on that CD.

Q1) Anyone have an idea about the distinctions?

Here's the reason I find myself here. Prior to a few days about, All was
operating well. I found some update for Excel on the MS cite and the
self-inspect program recommended I update. In the process, the MS Office
Profession -SR1 disc was called for. All I have is a disc that says it's the
SR1 Patch. When instered, no progress was made. So I fell back to the
orginal CD1 for MS Offie and the installation moved forward. Excel, Word,
Outlook Express... all ran fine. But I noticed immediately that Outlook's
performance laggerd substancially. Reminders were slow to pop up... and
often left a trailing image as they left. Emails became almost immanagable.
On the blue bar at the top of nearly every email viewing window appears the
words: "(subject) - Message (HTML) - - US-ASCII", This appears to be a
conflict of formats. The same programs run on anothe machine on a home
network and emails don't have such a lable; usually just "(subject) -
Message (HTML)".

Q2) If this gives anyone some better insight to suggest I try something
else first, please come forth. I've got to square this puppy up 'casue I
can't take so much time to play with email.

I deeply apprecate all contributions here. I've scanned a number of other
related forums and have gotten the impression Outlook 2000 and Windows XP
sometimes don't get along well and O 2000 become unstable.

Q3) True?

 

[John Gregory]

For anyone interested... the problem of irratic response to Outlook 2000
seems to have been related to the failure of the updates to Office 2000
Professional made a few days ago; they apparently got partially into
wherever they were supp[osed to go but not completely. A check of those
updates at the MS site showed my software still required the updates. So I
made another attempt to update. This time it took. Outlook seems to be
running OK now.

Thanks for your help in learning how to reload Office.