brenda said:
why does my mouse freeze and i have to shut down..
Congratulations! You win the coveted "Most Useless Post Award" for this
afternoon. You can't seriously think anyone can help you when you
provide so little information.
Here are generic troubleshooting steps:
A. For software issues - 1) scan with current antivirus ("current" means
a version not later than 2002 but using updated virus definitions); 2)
remove spyware with Spybot Search & Destroy (
www.security.kolla.de) and
Ad-aware (
www.lavasoftusa.com) - note that it is a good idea to do
virus/spyware scans in Safe Mode; 3) delete temporary and Temporary
Internet Files; 4) stop unnecessary services/programs from starting
with Windows - see
www.blackviper.com for services info and
www.pacs-portal.co.uk/startup_index.htm for programs info - 5) look in
Event Viewer for clues. B. For hardware issues - 1) open the computer
and run it open, cleaning out all dust bunnies and observing all fans
(overheating will cause system freezing); 2) test the RAM - I like
Memtest86 from
www.memtest86.com - let the test run for an extended
(like overnight) period of time - unless errors are seen immediately;
3) test the hard drive with a diagnostic utility from the mftr.; 4)
test the motherboard. If you can't do this testing yourself, take the
machine to a good local computer repair shop (not a CompUSA or Best Buy
type of store).
Malke
