Windows XP won't complete boot up after installing new mouse drive

[Davidoss]

Just installed a new mouse "Logitech mx revolution", after restarting Windows
gets to the logo on a blue background screen and freezes. Have tried to
reboot in safe mode but it freezes again in the same place. How do I
uninstall the mouse driver when I cannot get into Windows?

 

[BillW50]

In Davidoss typed on Sat, 5 Sep 2009 07:47:01 -0700:

Just installed a new mouse "Logitech mx revolution", after restarting
Windows gets to the logo on a blue background screen and freezes.
Have tried to reboot in safe mode but it freezes again in the same
place. How do I uninstall the mouse driver when I cannot get into
Windows?

Lots of ways to deal with this since Windows won't start. One is to
press the F8 key and instead of selecting Safe Mode, pick last known
configuration. If that fails, having some sort of start up disc like
Linux Live, BartPE, WinPE, and even a Windows install CD/DVD should work
(tell it you want to repair and it should take you to a DOS looking
screen). Many Windows versions allows you to make a Startup disc too.
You need a Windows 2000 or higher one to access NTFS formatted drives.

Once you have this other disc booted and it can see your hard drive,
this is good. Linux usually can see it, but not allow you to change
anything, which is bad in this case. But you need to change the folder
Logitech something in your Program Files folder to something else. This
will most likely work and Windows won't be able to find it until you
rename the folder back and reboot.

There is a way to use System Restore (if you have it on and not
disabled) too even if your Windows won't boot. But I never tried it or
even know how to do that one.

 

[John John - MVP]

Use the Recovery Console's DISABLE command. To see a list of services
or driver that can be disabled use the LISTSVC command.

http://support.microsoft.com/kb/314058
Description of the Windows XP Recovery Console for advanced users

If you don't have a Wiondows XP CD and if you have a floppy drive you
can use the clumsy 6 floppy Setup diskette set to boot to the Recovery
Console:

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q310994
How to obtain Windows XP Setup disks for a floppy boot installation

Or you can download and burn a Recovery Console .iso file to a create a
bootable CD that will boot to the Recovery Console:

http://search.yahoo.com/search;_ylt...ry+console"+.iso&fr=yfp-t-501&fr2=sfp&iscqry=

John

 

[Threaders]

I fixed this by eventually booting into Windows and doing the following (if
you cannot boot after multiple attempts then you will need to use the
Installation/Recovery CD). For me it was nothing to do with hardware. My
system received a much needed service at the same time and is now running
much faster:

Deleted all redundant programs including various potentially conflicting
antimalware programs but leaving AVG8.5.
Ran Norton Removal Tool.
Used CCleaner to remove over 4GB of rubbish
Ran Malwarebytes and Superantispyware to remove malware (before deleting both)
Defragmentation
Also: run>sfc /scannow (I required an installation CD) to replace dodgy
system files
Ran full chkdsk (checkdisk) including all options (required reboot which
worked!).

If the above had not worked I would have suspected PSU, Memory and then HD
in that order.

I changed my CMOS battery for the sake of it (mine 5+ years old).

My system is now working perfectly. All programs used are freeware
downloaded from the Web. Although often the case, this symptom does not
always mean a hardware fault.

 

[smlunatick]

I fixed this by eventually booting into Windows and doing the following (if
you cannot boot after multiple attempts then you will need to use the
Installation/Recovery CD). For me it was nothing to do with hardware. My
system received a much needed service at the same time and is now running
much faster:

Deleted all redundant programs including various potentially conflicting
antimalware programs but leaving AVG8.5.
Ran Norton Removal Tool.
Used CCleaner to remove over 4GB of rubbish
Ran Malwarebytes and Superantispyware to remove malware (before deleting both)
Defragmentation
Also: run>sfc /scannow (I required an installation CD) to replace dodgy
system files
Ran full chkdsk (checkdisk) including all options (required reboot which
worked!).

If the above had not worked I would have suspected PSU, Memory and then HD
in that order.

I changed my CMOS battery for the sake of it (mine 5+ years old).

My system is now working perfectly. All programs used are freeware
downloaded from the Web. Although often the case, this symptom does not
always mean a hardware fault.

NEVER run the Norton Removal Tool without first removing all Norton
labled software unless you want to reinstall your Windows after. The
Removal tool "yanks" out the Norton software and creates more problem.