Microsoft validation web site problem

[Jacques Trépanier]

We have a problem here with two computer running XP Sp2 and Office 2003.

When we go to the Microsoft web site
http://www.microsoft.com/genuine/default.mspx?displaylang=en
the Windows validation is OK but the office validation is not. We get the
message MICROSOFT OFFICE PROFESSIONNAL EDITION 2003: VALIDATION FAILED

All computer are dell that came with XP installed and we have MS Select
corporate licensing for all our computers.

I posted on newsgroup microsoft.public.office.setup and an MVP told me to
ost here. Anyone with an idea ?

Jacques,

 

[Anton Pegan]

Hi Jacques,
First download the WGA tool from the link below:

Download and install the WGA Diagnostic Tool

http://go.microsoft.com/fwlink/?LinkId=52012

Run the tool and take a look at the "Office" tab. If the validation status
is "114" then you are not using genuine software. If the number is "100"
then you are.

If you see the "114" number, then follow the step described in article below
to change the product key:

How to change the product key for Office 2003 and for Office XP

http://support.microsoft.com/kb/895456/

Regards,

Anton Pegan

 

[Jacques Trépanier]

Anton,

I already did this. What is puzzeling is all PC`s are installed using a
`SYSPREPPED` ghost image. They are ALL IDENTICAL. We have deployed hundreds
and 2 show they are not valid office products.

I ran the MGATOOL last week and office shows 108. The result:

Diagnostic Report (1.5.0555.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
Windows Product ID: 76487-OEM-2211906-00102
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.pro
ID: b215d095-af5b-4bb3-8da4-6aaf63b66aa5
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.5.708.0
Signed By: Microsoft
Validation Diagnostic:
Resolution Status: N/A

System Scan Data-->
Scan: Complete
Cryptography: Complete

Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 108
Office Diagnostics: 77F760FE-275-80070002_7E90FEE8-171-80070002

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details:
<GenuineResults><MachineData><UGUID>b215d095-af5b-4bb3-8da4-6aaf63b66aa5</UGUID><Version>1.5.0555.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-2959613846-584396194-2407608811</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Latitude D610
</Model></SYSTEM><BIOS><Manufacturer>Dell
Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2"
minor="3"/><Date>20050811000000.000000+000</Date><SLPBIOS>Dell System,Dell
Computer,Dell System,Dell
System</SLPBIOS></BIOS><HWID>98D33207018400E2</HWID><UserLCID>0C0C</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard Time(GMT-05:00)</TimeZone></MachineData>
<Software><Office><Result>108</Result><Products><Product
GUID="{9017040C-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
Office FrontPage
2003</Name><Ver>11</Ver><Val>9021FFD08BD7504</Val><Hash>G6Kw5+UFuTlpvZHbP0QfMwit454=</Hash><Pid>73205-642-5831362-55403</Pid></Product><Product
GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
Office Visio Professional
2003</Name><Ver>11</Ver><Val>9021FFD08BD7504</Val><Hash>G6Kw5+UFuTlpvZHbP0QfMwit454=</Hash><Pid>72085-642-5831362-55751</Pid></Product><Product
GUID="{91A1040C-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
Office OneNote
2003</Name><Ver>11</Ver><Val>964182925D64930</Val><Hash>Dd1eYynWPPW7p0FLI4P2iWe3o4w=</Hash><Pid>72871-152-5346631-55587</Pid></Product><Product
GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft
Office Professional Edition
2003</Name><Ver>11</Ver><Val>5677F213C2F1502</Val><Hash>MirQMQwLujs+ImbJHTIfhs0hDgI=</Hash><Pid>73931-641-5429161-57382</Pid></Product></Products></Office></Software></GenuineResults>

 

[Jacques Trépanier]

Solution: http://support.microsoft.com/kb/926333/en-us

Apply the same to office.