P
PA Bear [MS MVP]
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
~~~~~~~~~~~~~~~~~~~~~~~~~
Please visit http://www.microsoft.com/genuine/ and click on the Validate
Windows and/or Validate Office button then restart your computer.
If you weren't able to Validate, proceed as follows:
1. Download this diagnostic tool, saving it to your desktop:
http://go.microsoft.com/fwlink/?linkid=56062
=> WinXP: Double-click on the executable to run the tool.
=> Vista & Win7: Right-click on the executable and select Run as
Administrator to run the tool.
2. After running the tool, click on the Windows tab and then click on Copy
(to clipboard).
NB: You may want to open a new Notepad file, paste the contents of your
clipboard into it & save for future reference.
3. Begin a new thread in the following Microsoft Genuine Advantage forum and
paste the results from the WGA Diagnostic Data tool in a detailed post:
http://social.microsoft.com/Forums/en-US/genuinewindowsxp/threads
4. A troubleshooting specialist will analyze the data and recommend an
appropriate solution.
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?
~~~~~~~~~~~~~~~~~~~~~~~~~
Please visit http://www.microsoft.com/genuine/ and click on the Validate
Windows and/or Validate Office button then restart your computer.
If you weren't able to Validate, proceed as follows:
1. Download this diagnostic tool, saving it to your desktop:
http://go.microsoft.com/fwlink/?linkid=56062
=> WinXP: Double-click on the executable to run the tool.
=> Vista & Win7: Right-click on the executable and select Run as
Administrator to run the tool.
2. After running the tool, click on the Windows tab and then click on Copy
(to clipboard).
NB: You may want to open a new Notepad file, paste the contents of your
clipboard into it & save for future reference.
3. Begin a new thread in the following Microsoft Genuine Advantage forum and
paste the results from the WGA Diagnostic Data tool in a detailed post:
http://social.microsoft.com/Forums/en-US/genuinewindowsxp/threads
4. A troubleshooting specialist will analyze the data and recommend an
appropriate solution.