Microsoft Outlook has encountered a problem and needs to close...


L

Larry

I saw someone else has this problem.
I get this every time I open Outlook.
I'm running XP Pro w/ SP2, Outlook 2000.
This problem just started happening one day, "out of the blue."
It only happens with MY account on the domain. If I log onto the machine
instead of the domain, Outlook runs fine. I can log onto the domain with a
different account and Outlook runs fine. Deleting the .pst file doesn't
make a difference.
If I'm logged on as someone else, I can import from MY .pst file fine, so I
know it's not corrupt.
It must be something in the my profile (in Documents and Settings), but I
have no idea what it might be.

Any help would be greatly appreciated.
 
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L

Larry

I found a solution, at least for my particular problem.
In "Documents and Settings\<profile>\Application Data\Microsoft\Outlook"
there is a .fav file. I think it stores some kind of Outlook bar
preferences or something.
This file was corrupt and was causing outlook to crash. If you delete this
file, Outlook just recreates it and runs fine.

FYI
I found this by renaming my profile and allowing windows to create a new one
when I logged in. Then I added folders to the new profile from the old one
until Outlook crashed again, and then narrowed it down. So if the .fav file
is not the problem, it may be something else in that same folder. Either
way, this was the only way I could find the corrupt file. I got no help
from the error message, the event log, or even Dr. Watson. Hopefully,
Microsoft will post this problem in their knowledge base.
One more thing...
I believe the file was somehow corrupted by logging onto a different machine
on the domain and then logging onto my own machine. This isn't usually a
problem, but something went wrong. Our server is set up to store the entire
profile, so I also deleted the .fav file from the profile stored on the
server, just to be sure it didnt get back onto my machine.
 

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