Microsoft Office has encountered a problem and needs to close. --H


M

Mladen J.

I'm having issues with Outlook 2007. I get the following error message;
Microsoft Office has encountered a problem and needs to close. We are sorry
for the inconvenience.
Click on the link to see screen shot error
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerror1con.jpg

Then I get the following error dialog box, when I click "Send it to
Microsoft".
Click on the link to see screen shot error
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerror1.jpg

This is the report that I received from Microsoft after sending “error
reporting†to Microsoft.
Click on the link to see screen shot error
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerrorreso.jpg

Possible Resolution:
I tried resolving this error by 1) Disable or removing personal firewall if
the problem occurred due to installing the securing updates (this firewall is
disabled). 2) Reinstall Outlook if it has occurred because of system
conflicts. (swapped with new machine) 3) Repair the corrupted Outlook PST
files.
3) I didn’t try this solution yet although he only has one.pst and shouldn’t
be affected by the error since he is a new user.

What I don’t get from Microsoft is that they are saying that this error is
due to antivirus program????
I use Symantec Corporate Antivirus. If other users are using same outlook
version and same type of antivirus, it’s impossible for this user to have
issues and not others. Microsoft has erroneous report sent to me. It doesn’t
help and makes absolutely no sense.

Information on User’s Computer:
Symantec Full Version 10.1.6.6000 (definitions up to date)
Outlook 2007 (up to date with Microsoft)

Thank You in advance, anyone’s thoughts and comments are helpful use.
 
Ad

Advertisements

D

Diane Poremsky [MVP]

I'm having issues with Outlook 2007. I get the following error message;
Microsoft Office has encountered a problem and needs to close. We are
sorry
for the inconvenience.

That's not the error. It's an informational dialog.
Then I get the following error dialog box, when I click "Send it to
Microsoft".

Not an error.
This is the report that I received from Microsoft after sending “error
reporting†to Microsoft.

This says your AV software is causing it.
I tried resolving this error by 1) Disable or removing personal firewall
if
the problem occurred due to installing the securing updates (this firewall
is
disabled). 2) Reinstall Outlook if it has occurred because of system
conflicts. (swapped with new machine) 3) Repair the corrupted Outlook PST
files.
3) I didn’t try this solution yet although he only has one.pst and shouldn’t
be affected by the error since he is a new user.

1. Firewall is probably not the problem.
2. Reinstalling rarely fixes anything that Detect and Repair (now called
Office diagnostics) doesn't.
3. Was the pst corrupted? I doubt it is causing the error but it generally
doesn't do any harm and the cause of the crash could corrupt the pst too.
What I don’t get from Microsoft is that they are saying that this error is
due to antivirus program????

Because they used the data received from all the error reports users send
and they have identified that as the cause. They don't just make stuff up -
they really do use the reports to figure out why its crashing. Unlike some
software companies, they don't blame other companies unless its really their
fault - and they will help the other companies to fix the problem. (Always
send the error reports - almost all updates they release are to fix problems
sent up in these reports.)
I use Symantec Corporate Antivirus. If other users are using same outlook
version and same type of antivirus, it’s impossible for this user to have
issues and not others. Microsoft has erroneous report sent to me. It
doesn’t
help and makes absolutely no sense.

The report is not erroneous. Did you check for updates with Symantec? Do you
have any other security software installed on the computer? What add-ins do
you have installed?

Is Outlook, Windows, and Symantec fully up-to-date?


--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
H

Hal Hostetler [MVP-P/I]

Symantec/Norton AntiVirus is the single biggest troublemaker for email
programs on the face of this planet. You DO NOT want it scanning your email
unless you really enjoy problems like this. If you keep email scanning
installed, I GUARANTEE you that you WILL continue to have serious problems.
Uninstall Symantec, use their debris removal tool to cleanup all the crap
the uninstaller leaves behind, then do a custom re-install and DO NOT
INSTALL any email scanning features/services/modules. Email scanning is
entirely redundant, it does nothing but create problems where none exist,
and your system is still FULLY protected without it, provided you keep
Symantec's resident file system scanner up to date. If you don't believe me
about not needing email scanning,,here are those very words directly from
Symantec's mouth:

http://service1.symantec.com/SUPPOR...88256c7500723cf0?OpenDocument&src=bar_sch_nam
Frequently asked questions about Norton AntiVirus Email Scanning

Q - Is my computer still protected against viruses if I disable Email
Scanning?
A- Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including email
and email attachments. Email Scanning is just another layer on top of this.
To make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Download and run the Norton Removal Tool

If you move to Windows Vista, you'll have to eliminate the email scanner
anyway because NO AntiVirus email scanner is compatible with Vista:

http://support.microsoft.com/KB/951805
Stop error message when you send or receive e-mail messages on a Windows
Vista-based computer that has e-mail scanning software installed: "STOP:
0x1000008E KERNEL_MODE_EXCEPTION_NOT_HANDLED_M"

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com
 
M

MJ

Hey Nick,

Thanks for replying. Yes everything is up to date. It has the latest updates
on Office suite 2007 including Outlook 2007.

I still don't know whats causing this issue. IT makes no sense that only one
user can have this issue, while the others are on the same machine and have
same specs.features.
 
M

MJ

Hello Diane,

Thank you for replying to my post. I appreciate you acknowledging that the
issue revolves around Symantec Antivirus, but how can you explain the
following;
- 10 users on same model computers
- 10 users running same antivirus (Symantec Corporate) - same version, and
all up to date on definitions.
- 10 users running same Office 2007 - up to date with latest updates
- 10 users have exactly the same programs running on their machines

*only one user happens to have outlook crash, while other (9) works
flawlessly on their machines.

The user does not have any other security software installed only Symantec
antivirus. This outlook has Personal Folders backup add in and CRM for
Outlook add in.
It just doesn't make sense unless his profile is corrupted that’s causing
the crash? Could that be the case?

I swapped a new machine and he still gets the same problem. Also Microsoft
suggested that I run this Outlook update patch which happened to be installed
already on his machine??
Let me know what you think Diane, I appreciate your help.

BTW,

I’m not defending Symantec nor am I blaming Microsoft. Symantec has caused
issues in the past and they do know how to screw up a lot of things. In this
case I just can’t see Symantec causing outlook to crash when other users have
exact same machines and same versions of Symantec and outlook. I could be
wrong, not saying that I’m right but I just want to know what is behind this
issue that’s causing it.

Thanks,


Diane Poremsky said:
I'm having issues with Outlook 2007. I get the following error message;
Microsoft Office has encountered a problem and needs to close. We are
sorry
for the inconvenience.

That's not the error. It's an informational dialog.
Then I get the following error dialog box, when I click "Send it to
Microsoft".

Not an error.
This is the report that I received from Microsoft after sending “error
reporting†to Microsoft.

This says your AV software is causing it.
I tried resolving this error by 1) Disable or removing personal firewall
if
the problem occurred due to installing the securing updates (this firewall
is
disabled). 2) Reinstall Outlook if it has occurred because of system
conflicts. (swapped with new machine) 3) Repair the corrupted Outlook PST
files.
3) I didn’t try this solution yet although he only has one.pst and shouldn’t
be affected by the error since he is a new user.

1. Firewall is probably not the problem.
2. Reinstalling rarely fixes anything that Detect and Repair (now called
Office diagnostics) doesn't.
3. Was the pst corrupted? I doubt it is causing the error but it generally
doesn't do any harm and the cause of the crash could corrupt the pst too.
What I don’t get from Microsoft is that they are saying that this error is
due to antivirus program????

Because they used the data received from all the error reports users send
and they have identified that as the cause. They don't just make stuff up -
they really do use the reports to figure out why its crashing. Unlike some
software companies, they don't blame other companies unless its really their
fault - and they will help the other companies to fix the problem. (Always
send the error reports - almost all updates they release are to fix problems
sent up in these reports.)
I use Symantec Corporate Antivirus. If other users are using same outlook
version and same type of antivirus, it’s impossible for this user to have
issues and not others. Microsoft has erroneous report sent to me. It
doesn’t
help and makes absolutely no sense.

The report is not erroneous. Did you check for updates with Symantec? Do you
have any other security software installed on the computer? What add-ins do
you have installed?

Is Outlook, Windows, and Symantec fully up-to-date?


--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Mladen J. said:
I'm having issues with Outlook 2007. I get the following error message;
Microsoft Office has encountered a problem and needs to close. We are
sorry
for the inconvenience.
Click on the link to see screen shot error;
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerror1con.jpg

Then I get the following error dialog box, when I click "Send it to
Microsoft".
Click on the link to see screen shot error;
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerror1.jpg

This is the report that I received from Microsoft after sending “error
reporting†to Microsoft.
Click on the link to see screen shot error;
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerrorreso.jpg

Possible Resolution:
I tried resolving this error by 1) Disable or removing personal firewall
if
the problem occurred due to installing the securing updates (this firewall
is
disabled). 2) Reinstall Outlook if it has occurred because of system
conflicts. (swapped with new machine) 3) Repair the corrupted Outlook PST
files.
3) I didn’t try this solution yet although he only has one.pst and shouldn’t
be affected by the error since he is a new user.

What I don’t get from Microsoft is that they are saying that this error is
due to antivirus program????
I use Symantec Corporate Antivirus. If other users are using same outlook
version and same type of antivirus, it’s impossible for this user to have
issues and not others. Microsoft has erroneous report sent to me. It
doesn’t
help and makes absolutely no sense.

Information on User’s Computer:
Symantec Full Version 10.1.6.6000 (definitions up to date)
Outlook 2007 (up to date with Microsoft)

Thank You in advance, anyone’s thoughts and comments are helpful use.
 
Ad

Advertisements

M

MJ

Also I forgot to note something that could help identify whats causing
outlook to crash. Outlook Crash happens when this user is trying to open up
an e-mail (i.e inbox e-mail or sent e-mail) and not during send\recieve
cycles.

MJ said:
Hello Diane,

Thank you for replying to my post. I appreciate you acknowledging that the
issue revolves around Symantec Antivirus, but how can you explain the
following;
- 10 users on same model computers
- 10 users running same antivirus (Symantec Corporate) - same version, and
all up to date on definitions.
- 10 users running same Office 2007 - up to date with latest updates
- 10 users have exactly the same programs running on their machines

*only one user happens to have outlook crash, while other (9) works
flawlessly on their machines.

The user does not have any other security software installed only Symantec
antivirus. This outlook has Personal Folders backup add in and CRM for
Outlook add in.
It just doesn't make sense unless his profile is corrupted that’s causing
the crash? Could that be the case?

I swapped a new machine and he still gets the same problem. Also Microsoft
suggested that I run this Outlook update patch which happened to be installed
already on his machine??
Let me know what you think Diane, I appreciate your help.

BTW,

I’m not defending Symantec nor am I blaming Microsoft. Symantec has caused
issues in the past and they do know how to screw up a lot of things. In this
case I just can’t see Symantec causing outlook to crash when other users have
exact same machines and same versions of Symantec and outlook. I could be
wrong, not saying that I’m right but I just want to know what is behind this
issue that’s causing it.

Thanks,


Diane Poremsky said:
I'm having issues with Outlook 2007. I get the following error message;
Microsoft Office has encountered a problem and needs to close. We are
sorry
for the inconvenience.

That's not the error. It's an informational dialog.
Then I get the following error dialog box, when I click "Send it to
Microsoft".

Not an error.
This is the report that I received from Microsoft after sending “error
reporting†to Microsoft.

This says your AV software is causing it.
I tried resolving this error by 1) Disable or removing personal firewall
if
the problem occurred due to installing the securing updates (this firewall
is
disabled). 2) Reinstall Outlook if it has occurred because of system
conflicts. (swapped with new machine) 3) Repair the corrupted Outlook PST
files.
3) I didn’t try this solution yet although he only has one.pst and shouldn’t
be affected by the error since he is a new user.

1. Firewall is probably not the problem.
2. Reinstalling rarely fixes anything that Detect and Repair (now called
Office diagnostics) doesn't.
3. Was the pst corrupted? I doubt it is causing the error but it generally
doesn't do any harm and the cause of the crash could corrupt the pst too.
What I don’t get from Microsoft is that they are saying that this error is
due to antivirus program????

Because they used the data received from all the error reports users send
and they have identified that as the cause. They don't just make stuff up -
they really do use the reports to figure out why its crashing. Unlike some
software companies, they don't blame other companies unless its really their
fault - and they will help the other companies to fix the problem. (Always
send the error reports - almost all updates they release are to fix problems
sent up in these reports.)
I use Symantec Corporate Antivirus. If other users are using same outlook
version and same type of antivirus, it’s impossible for this user to have
issues and not others. Microsoft has erroneous report sent to me. It
doesn’t
help and makes absolutely no sense.

The report is not erroneous. Did you check for updates with Symantec? Do you
have any other security software installed on the computer? What add-ins do
you have installed?

Is Outlook, Windows, and Symantec fully up-to-date?


--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Mladen J. said:
I'm having issues with Outlook 2007. I get the following error message;
Microsoft Office has encountered a problem and needs to close. We are
sorry
for the inconvenience.
Click on the link to see screen shot error;
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerror1con.jpg

Then I get the following error dialog box, when I click "Send it to
Microsoft".
Click on the link to see screen shot error;
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerror1.jpg

This is the report that I received from Microsoft after sending “error
reporting†to Microsoft.
Click on the link to see screen shot error;
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerrorreso.jpg

Possible Resolution:
I tried resolving this error by 1) Disable or removing personal firewall
if
the problem occurred due to installing the securing updates (this firewall
is
disabled). 2) Reinstall Outlook if it has occurred because of system
conflicts. (swapped with new machine) 3) Repair the corrupted Outlook PST
files.
3) I didn’t try this solution yet although he only has one.pst and shouldn’t
be affected by the error since he is a new user.

What I don’t get from Microsoft is that they are saying that this error is
due to antivirus program????
I use Symantec Corporate Antivirus. If other users are using same outlook
version and same type of antivirus, it’s impossible for this user to have
issues and not others. Microsoft has erroneous report sent to me. It
doesn’t
help and makes absolutely no sense.

Information on User’s Computer:
Symantec Full Version 10.1.6.6000 (definitions up to date)
Outlook 2007 (up to date with Microsoft)

Thank You in advance, anyone’s thoughts and comments are helpful use.
 
A

Aicia Cuddy

I was just having the same issue. I am also running the same antivirus in my orginization, that is not the problem in my case though. I also highly doubt it would be your problem. Any how, are you running outlook with a pop mail server? I found that my issue was an email in the users mailbox on the mail server. I had to recreate the users inbox to fix the issue. Just a thought for you that it may be an email on the server that outlook is having a problem receiving.



M wrote:

Also I forgot to note something that could help identify whats causing outlook
08-Oct-08

Also I forgot to note something that could help identify whats causing
outlook to crash. Outlook Crash happens when this user is trying to open up
an e-mail (i.e inbox e-mail or sent e-mail) and not during send\recieve
cycles.

:

Previous Posts In This Thread:

Microsoft Office has encountered a problem and needs to close. --H
I'm having issues with Outlook 2007. I get the following error message
Microsoft Office has encountered a problem and needs to close. We are sorry
for the inconvenience
Click on the link to see screen shot error
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerror1con.jp

Then I get the following error dialog box, when I click "Send it to
Microsoft"
Click on the link to see screen shot error
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerror1.jp

This is the report that I received from Microsoft after sending ???error
reporting??? to Microsoft
Click on the link to see screen shot error
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerrorreso.jp

Possible Resolution
I tried resolving this error by 1) Disable or removing personal firewall if
the problem occurred due to installing the securing updates (this firewall is
disabled). 2) Reinstall Outlook if it has occurred because of system
conflicts. (swapped with new machine) 3) Repair the corrupted Outlook PST
files
3) I didn???t try this solution yet although he only has one.pst and shouldn???t
be affected by the error since he is a new user.

What I don???t get from Microsoft is that they are saying that this error is
due to antivirus program???
I use Symantec Corporate Antivirus. If other users are using same outlook
version and same type of antivirus, it???s impossible for this user to have
issues and not others. Microsoft has erroneous report sent to me. It doesn???t
help and makes absolutely no sense

Information on User???s Computer
Symantec Full Version 10.1.6.6000 (definitions up to date
Outlook 2007 (up to date with Microsoft

Thank You in advance, anyone???s thoughts and comments are helpful use.

Did you install the 2007 Microsoft Office suites Service Pack 1?
Did you install the 2007 Microsoft Office suites Service Pack 1?
If not, then install the 2007 Microsoft Office suites Service Pack 1 to
resolve the error message


http://support.microsoft.com/kb/942384

That's not the error. It's an informational dialog.Not an error.
That's not the error. It's an informational dialog

Not an error

This says your AV software is causing it

1. Firewall is probably not the problem
2. Reinstalling rarely fixes anything that Detect and Repair (now called
Office diagnostics) doesn't
3. Was the pst corrupted? I doubt it is causing the error but it generally
doesn't do any harm and the cause of the crash could corrupt the pst too

Because they used the data received from all the error reports users send
and they have identified that as the cause. They don't just make stuff up -
they really do use the reports to figure out why its crashing. Unlike some
software companies, they don't blame other companies unless its really their
fault - and they will help the other companies to fix the problem. (Always
send the error reports - almost all updates they release are to fix problems
sent up in these reports.)


The report is not erroneous. Did you check for updates with Symantec? Do you
have any other security software installed on the computer? What add-ins do
you have installed?

Is Outlook, Windows, and Symantec fully up-to-date?


--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.



Symantec/Norton AntiVirus is the single biggest troublemaker for email
Symantec/Norton AntiVirus is the single biggest troublemaker for email
programs on the face of this planet. You DO NOT want it scanning your email
unless you really enjoy problems like this. If you keep email scanning
installed, I GUARANTEE you that you WILL continue to have serious problems.
Uninstall Symantec, use their debris removal tool to cleanup all the crap
the uninstaller leaves behind, then do a custom re-install and DO NOT
INSTALL any email scanning features/services/modules. Email scanning is
entirely redundant, it does nothing but create problems where none exist,
and your system is still FULLY protected without it, provided you keep
Symantec's resident file system scanner up to date. If you don't believe me
about not needing email scanning,,here are those very words directly from
Symantec's mouth:

http://service1.symantec.com/SUPPOR...88256c7500723cf0?OpenDocument&src=bar_sch_nam
Frequently asked questions about Norton AntiVirus Email Scanning

Q - Is my computer still protected against viruses if I disable Email
Scanning?
A- Disabling Email Scanning does not leave you unprotected against viruses
that are distributed as email attachments. Norton AntiVirus Auto-Protect
scans incoming files as they are saved to your hard drive, including email
and email attachments. Email Scanning is just another layer on top of this.
To make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Download and run the Norton Removal Tool

If you move to Windows Vista, you'll have to eliminate the email scanner
anyway because NO AntiVirus email scanner is compatible with Vista:

http://support.microsoft.com/KB/951805
Stop error message when you send or receive e-mail messages on a Windows
Vista-based computer that has e-mail scanning software installed: "STOP:
0x1000008E KERNEL_MODE_EXCEPTION_NOT_HANDLED_M"

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com


Hey Nick,Thanks for replying. Yes everything is up to date.
Hey Nick,

Thanks for replying. Yes everything is up to date. It has the latest updates
on Office suite 2007 including Outlook 2007.

I still don't know whats causing this issue. IT makes no sense that only one
user can have this issue, while the others are on the same machine and have
same specs.features.

:

Hello Diane,Thank you for replying to my post.
Hello Diane,

Thank you for replying to my post. I appreciate you acknowledging that the
issue revolves around Symantec Antivirus, but how can you explain the
following;
- 10 users on same model computers
- 10 users running same antivirus (Symantec Corporate) - same version, and
all up to date on definitions.
- 10 users running same Office 2007 - up to date with latest updates
- 10 users have exactly the same programs running on their machines

*only one user happens to have outlook crash, while other (9) works
flawlessly on their machines.

The user does not have any other security software installed only Symantec
antivirus. This outlook has Personal Folders backup add in and CRM for
Outlook add in.
It just doesn't make sense unless his profile is corrupted that???s causing
the crash? Could that be the case?

I swapped a new machine and he still gets the same problem. Also Microsoft
suggested that I run this Outlook update patch which happened to be installed
already on his machine??
Let me know what you think Diane, I appreciate your help.

BTW,

I???m not defending Symantec nor am I blaming Microsoft. Symantec has caused
issues in the past and they do know how to screw up a lot of things. In this
case I just can???t see Symantec causing outlook to crash when other users have
exact same machines and same versions of Symantec and outlook. I could be
wrong, not saying that I???m right but I just want to know what is behind this
issue that???s causing it.

Thanks,


:

Also I forgot to note something that could help identify whats causing outlook
Also I forgot to note something that could help identify whats causing
outlook to crash. Outlook Crash happens when this user is trying to open up
an e-mail (i.e inbox e-mail or sent e-mail) and not during send\recieve
cycles.

:


Submitted via EggHeadCafe - Software Developer Portal of Choice
Overriding Deserialization of Persisted Workflow Instances
http://www.eggheadcafe.com/tutorial...lization-of-persisted-workflow-instances.aspx
 
D

Do Dah Zippity

EggHead HoopleHead Alert!
Replying to a message from 2008, and changing the subject line...DUH!

:I was just having the same issue. I am also running the same antivirus in
my orginization, that is not the problem in my case though. I also highly
doubt it would be your problem. Any how, are you running outlook with a pop
mail server? I found that my issue was an email in the users mailbox on the
mail server. I had to recreate the users inbox to fix the issue. Just a
thought for you that it may be an email on the server that outlook is having
a problem receiving.
:
:
:
: M wrote:
:
: Also I forgot to note something that could help identify whats causing
outlook
: 08-Oct-08
:
: Also I forgot to note something that could help identify whats causing
: outlook to crash. Outlook Crash happens when this user is trying to open
up
: an e-mail (i.e inbox e-mail or sent e-mail) and not during send\recieve
: cycles.
:
: "MJ" wrote:
:
: Previous Posts In This Thread:
:
: On Friday, September 26, 2008 9:12 AM
: Mladen wrote:
:
: Microsoft Office has encountered a problem and needs to close. --H
: I'm having issues with Outlook 2007. I get the following error message;
: Microsoft Office has encountered a problem and needs to close. We are
sorry
: for the inconvenience.
: Click on the link to see screen shot error;
:
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerror1con.jpg
:
: Then I get the following error dialog box, when I click "Send it to
: Microsoft".
: Click on the link to see screen shot error;
:
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerror1.jpg
:
: This is the report that I received from Microsoft after sending ???error
: reporting??? to Microsoft.
: Click on the link to see screen shot error;
:
http://i115.photobucket.com/albums/n311/jokicmla/Outlook Error/outlookerrorreso.jpg
:
: Possible Resolution:
: I tried resolving this error by 1) Disable or removing personal firewall
if
: the problem occurred due to installing the securing updates (this firewall
is
: disabled). 2) Reinstall Outlook if it has occurred because of system
: conflicts. (swapped with new machine) 3) Repair the corrupted Outlook PST
: files.
: 3) I didn???t try this solution yet although he only has one.pst and
shouldn???t
: be affected by the error since he is a new user.
:
: What I don???t get from Microsoft is that they are saying that this error
is
: due to antivirus program????
: I use Symantec Corporate Antivirus. If other users are using same outlook
: version and same type of antivirus, it???s impossible for this user to
have
: issues and not others. Microsoft has erroneous report sent to me. It
doesn???t
: help and makes absolutely no sense.
:
: Information on User???s Computer:
: Symantec Full Version 10.1.6.6000 (definitions up to date)
: Outlook 2007 (up to date with Microsoft)
:
: Thank You in advance, anyone???s thoughts and comments are helpful use.
:
: On Friday, September 26, 2008 9:44 AM
: Nick Ghordn wrote:
:
: Did you install the 2007 Microsoft Office suites Service Pack 1?
: Did you install the 2007 Microsoft Office suites Service Pack 1?
: If not, then install the 2007 Microsoft Office suites Service Pack 1 to
: resolve the error message.
:
:
:
: http://support.microsoft.com/kb/942384
:
: On Friday, September 26, 2008 11:20 AM
: Diane Poremsky [MVP] wrote:
:
: That's not the error. It's an informational dialog.Not an error.
: That's not the error. It's an informational dialog.
:
:
: Not an error.
:
:
: This says your AV software is causing it.
:
:
: 1. Firewall is probably not the problem.
: 2. Reinstalling rarely fixes anything that Detect and Repair (now called
: Office diagnostics) doesn't.
: 3. Was the pst corrupted? I doubt it is causing the error but it generally
: doesn't do any harm and the cause of the crash could corrupt the pst too.
:
:
: Because they used the data received from all the error reports users send
: and they have identified that as the cause. They don't just make stuff
up -
: they really do use the reports to figure out why its crashing. Unlike some
: software companies, they don't blame other companies unless its really
their
: fault - and they will help the other companies to fix the problem. (Always
: send the error reports - almost all updates they release are to fix
problems
: sent up in these reports.)
:
:
: The report is not erroneous. Did you check for updates with Symantec? Do
you
: have any other security software installed on the computer? What add-ins
do
: you have installed?
:
: Is Outlook, Windows, and Symantec fully up-to-date?
:
:
: --
: Diane Poremsky [MVP - Outlook]
:
:
:
: Outlook Tips by email:
: (e-mail address removed)
:
: EMO - a weekly newsletter about Outlook and Exchange:
: (e-mail address removed)
:
: You can access this newsgroup by visiting
: http://www.microsoft.com/office/community/en-us/default.mspx or point your
: newsreader to msnews.microsoft.com.
:
:
: :
: On Friday, September 26, 2008 3:46 PM
: Hal Hostetler [MVP-P/I] wrote:
:
: Symantec/Norton AntiVirus is the single biggest troublemaker for email
: Symantec/Norton AntiVirus is the single biggest troublemaker for email
: programs on the face of this planet. You DO NOT want it scanning your
email
: unless you really enjoy problems like this. If you keep email scanning
: installed, I GUARANTEE you that you WILL continue to have serious
problems.
: Uninstall Symantec, use their debris removal tool to cleanup all the crap
: the uninstaller leaves behind, then do a custom re-install and DO NOT
: INSTALL any email scanning features/services/modules. Email scanning is
: entirely redundant, it does nothing but create problems where none exist,
: and your system is still FULLY protected without it, provided you keep
: Symantec's resident file system scanner up to date. If you don't believe
me
: about not needing email scanning,,here are those very words directly from
: Symantec's mouth:
:
:
http://service1.symantec.com/SUPPOR...88256c7500723cf0?OpenDocument&src=bar_sch_nam
: Frequently asked questions about Norton AntiVirus Email Scanning
:
: Q - Is my computer still protected against viruses if I disable Email
: Scanning?
: A- Disabling Email Scanning does not leave you unprotected against viruses
: that are distributed as email attachments. Norton AntiVirus Auto-Protect
: scans incoming files as they are saved to your hard drive, including email
: and email attachments. Email Scanning is just another layer on top of
this.
: To make sure that Auto-Protect is providing the maximum protection, keep
: Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
: the most recent virus definitions.
:
: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
: Download and run the Norton Removal Tool
:
: If you move to Windows Vista, you'll have to eliminate the email scanner
: anyway because NO AntiVirus email scanner is compatible with Vista:
:
: http://support.microsoft.com/KB/951805
: Stop error message when you send or receive e-mail messages on a Windows
: Vista-based computer that has e-mail scanning software installed: "STOP:
: 0x1000008E KERNEL_MODE_EXCEPTION_NOT_HANDLED_M"
:
: Hal
: --
: Hal Hostetler, CPBE -- (e-mail address removed)
: Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
: http://www.kvoa.com -- "When News breaks, we fix it!"
: KVOA Television, Tucson, AZ. NBC Channel 4
: Still Cadillacin' - www.badnewsbluesband.com
:
: :
: On Wednesday, October 08, 2008 1:52 PM
: M wrote:
:
: Hey Nick,Thanks for replying. Yes everything is up to date.
: Hey Nick,
:
: Thanks for replying. Yes everything is up to date. It has the latest
updates
: on Office suite 2007 including Outlook 2007.
:
: I still don't know whats causing this issue. IT makes no sense that only
one
: user can have this issue, while the others are on the same machine and
have
: same specs.features.
:
: "Nick Ghordn." wrote:
:
: On Wednesday, October 08, 2008 2:33 PM
: M wrote:
:
: Hello Diane,Thank you for replying to my post.
: Hello Diane,
:
: Thank you for replying to my post. I appreciate you acknowledging that the
: issue revolves around Symantec Antivirus, but how can you explain the
: following;
: - 10 users on same model computers
: - 10 users running same antivirus (Symantec Corporate) - same version, and
: all up to date on definitions.
: - 10 users running same Office 2007 - up to date with latest updates
: - 10 users have exactly the same programs running on their machines
:
: *only one user happens to have outlook crash, while other (9) works
: flawlessly on their machines.
:
: The user does not have any other security software installed only Symantec
: antivirus. This outlook has Personal Folders backup add in and CRM for
: Outlook add in.
: It just doesn't make sense unless his profile is corrupted that???s
causing
: the crash? Could that be the case?
:
: I swapped a new machine and he still gets the same problem. Also Microsoft
: suggested that I run this Outlook update patch which happened to be
installed
: already on his machine??
: Let me know what you think Diane, I appreciate your help.
:
: BTW,
:
: I???m not defending Symantec nor am I blaming Microsoft. Symantec has
caused
: issues in the past and they do know how to screw up a lot of things. In
this
: case I just can???t see Symantec causing outlook to crash when other users
have
: exact same machines and same versions of Symantec and outlook. I could be
: wrong, not saying that I???m right but I just want to know what is behind
this
: issue that???s causing it.
:
: Thanks,
:
:
: "Diane Poremsky [MVP]" wrote:
:
: On Wednesday, October 08, 2008 3:02 PM
: M wrote:
:
: Also I forgot to note something that could help identify whats causing
outlook
: Also I forgot to note something that could help identify whats causing
: outlook to crash. Outlook Crash happens when this user is trying to open
up
: an e-mail (i.e inbox e-mail or sent e-mail) and not during send\recieve
: cycles.
:
: "MJ" wrote:
:
:
: Submitted via EggHeadCafe - Software Developer Portal of Choice
: Overriding Deserialization of Persisted Workflow Instances
:
http://www.eggheadcafe.com/tutorial...lization-of-persisted-workflow-instances.aspx
 
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P

Peter Foldes

Do Dah Zippity (T W)

You are coming up with some doozies as posters name. I love it though

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
http://www.microsoft.com/protect
 
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