Microsoft Fax Services and Shared Driver

[Guest]

I use XP Home +SP2 and Office XP Standard + SP3. My dial up modem is Conexant
SoftK56

I have added Fax Services from Windows Components via Add/Remove Programmes
and all works correctly. However on turning off and restarting the PC the
facility fails when attempting to Fax as printer cannot be found. On checking
'fax' printer via control panel this message is eventually given "Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Russ Valentine [MVP-Outlook]]

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2 pre-installed?
What is the startup type for the Fax Service?

 

[Guest]

Used to work normally (although not often used). Problems with it and Outlook
(phone line busy) when using dial up for email connection from ?? mid 2004??
so removed fax services. ??Norton conflict. Now using broadband for Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2 pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]

I use XP Home +SP2 and Office XP Standard + SP3. My dial up modem is
Conexant
SoftK56

I have added Fax Services from Windows Components via Add/Remove
Programmes
and all works correctly. However on turning off and restarting the PC the
facility fails when attempting to Fax as printer cannot be found. On
checking
'fax' printer via control panel this message is eventually given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Russ Valentine [MVP-Outlook]]

Control Panel > Administrative Tools > Services. What is the Status and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for dial up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]

Used to work normally (although not often used). Problems with it and
Outlook
(phone line busy) when using dial up for email connection from ?? mid
2004??
so removed fax services. ??Norton conflict. Now using broadband for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2 pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]

I use XP Home +SP2 and Office XP Standard + SP3. My dial up modem is
Conexant
SoftK56

I have added Fax Services from Windows Components via Add/Remove
Programmes
and all works correctly. However on turning off and restarting the PC
the
facility fails when attempting to Fax as printer cannot be found. On
checking
'fax' printer via control panel this message is eventually given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Guest]

Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial up. Both
Outlook and fax reported line busy when tried individually although the line
was free. At that time also lost fax monitor but this has returned.

Some, now cured, problems were definitely pre SP2. Recently installed Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

Control Panel > Administrative Tools > Services. What is the Status and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for dial up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]

Used to work normally (although not often used). Problems with it and
Outlook
(phone line busy) when using dial up for email connection from ?? mid
2004??
so removed fax services. ??Norton conflict. Now using broadband for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2 pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
I use XP Home +SP2 and Office XP Standard + SP3. My dial up modem is
Conexant
SoftK56

I have added Fax Services from Windows Components via Add/Remove
Programmes
and all works correctly. However on turning off and restarting the PC
the
facility fails when attempting to Fax as printer cannot be found. On
checking
'fax' printer via control panel this message is eventually given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Russ Valentine [MVP-Outlook]]

I see. The previous "line is busy" error (when the line is not busy) was a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot be found"
is being reported frequently by users who have installed Windows XP SP2.
Microsoft is aware and is investigating but has no current solution. They
need information from people experiencing the problem. If you're willing to
help provide the information I can post instructions. It will require your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]

Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial up. Both
Outlook and fax reported line busy when tried individually although the
line
was free. At that time also lost fax monitor but this has returned.

Some, now cured, problems were definitely pre SP2. Recently installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

Control Panel > Administrative Tools > Services. What is the Status and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for dial up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]

Used to work normally (although not often used). Problems with it and
Outlook
(phone line busy) when using dial up for email connection from ?? mid
2004??
so removed fax services. ??Norton conflict. Now using broadband for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2 pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
I use XP Home +SP2 and Office XP Standard + SP3. My dial up modem is
Conexant
SoftK56

I have added Fax Services from Windows Components via Add/Remove
Programmes
and all works correctly. However on turning off and restarting the
PC
the
facility fails when attempting to Fax as printer cannot be found. On
checking
'fax' printer via control panel this message is eventually given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Guest]

No XP CD as came preinstalled. Willing to help find a solution or will have
to buy a stand alone fax!!

I see. The previous "line is busy" error (when the line is not busy) was a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot be found"
is being reported frequently by users who have installed Windows XP SP2.
Microsoft is aware and is investigating but has no current solution. They
need information from people experiencing the problem. If you're willing to
help provide the information I can post instructions. It will require your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]

Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial up. Both
Outlook and fax reported line busy when tried individually although the
line
was free. At that time also lost fax monitor but this has returned.

Some, now cured, problems were definitely pre SP2. Recently installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

Control Panel > Administrative Tools > Services. What is the Status and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for dial up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
Used to work normally (although not often used). Problems with it and
Outlook
(phone line busy) when using dial up for email connection from ?? mid
2004??
so removed fax services. ??Norton conflict. Now using broadband for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2 pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
I use XP Home +SP2 and Office XP Standard + SP3. My dial up modem is
Conexant
SoftK56

I have added Fax Services from Windows Components via Add/Remove
Programmes
and all works correctly. However on turning off and restarting the
PC
the
facility fails when attempting to Fax as printer cannot be found. On
checking
'fax' printer via control panel this message is eventually given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Russ Valentine [MVP-Outlook]]

And the manufacturer did not provide you a backup CD for Windows XP?

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send Fax
Wizard.

(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.

(3) Did you ever connect to a "shared fax server" from Windows Server 2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]

No XP CD as came preinstalled. Willing to help find a solution or will
have
to buy a stand alone fax!!

I see. The previous "line is busy" error (when the line is not busy) was
a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot be
found"
is being reported frequently by users who have installed Windows XP SP2.
Microsoft is aware and is investigating but has no current solution. They
need information from people experiencing the problem. If you're willing
to
help provide the information I can post instructions. It will require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]

Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial up.
Both
Outlook and fax reported line busy when tried individually although the
line
was free. At that time also lost fax monitor but this has returned.

Some, now cured, problems were definitely pre SP2. Recently installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

:

Control Panel > Administrative Tools > Services. What is the Status
and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
Used to work normally (although not often used). Problems with it
and
Outlook
(phone line busy) when using dial up for email connection from ??
mid
2004??
so removed fax services. ??Norton conflict. Now using broadband for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
I use XP Home +SP2 and Office XP Standard + SP3. My dial up modem
is
Conexant
SoftK56

I have added Fax Services from Windows Components via Add/Remove
Programmes
and all works correctly. However on turning off and restarting
the
PC
the
facility fails when attempting to Fax as printer cannot be found.
On
checking
'fax' printer via control panel this message is eventually given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via
windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Guest]

Only lucky enough to get some form of recovery CDs with package so no Support
Tools so semi tedious route
Somewhat out of my depth but ...
(1) Tried opening fax console to send new fax also to print word doc to fax.
Also open fax in printers and faxes. All failed with different messages.
However no log entries on Application, security or system in >admin tools >
Event Viewer (if this is where I should have been)
(2)(a) [fxs*] various files including application files either 5.2.2600.2180
or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
(2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
(3) No. System as purchased plus Microsoft updates. No sharing. No fax
software additions to my knowledge.

I had to send a fax yesterday so reinstalled fax as in first post. This log
entry recorded the event. Dont know whether it helps.

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 23-03-2005
Time: 17:38:14
User: NT AUTHORITY\SYSTEM
Computer: Home
Description:
Printer Driver Microsoft Shared Fax Driver for Windows NT x86 Version-3 was
added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL, FXSWZRD.DLL,
FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

And the manufacturer did not provide you a backup CD for Windows XP?

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send Fax
Wizard.

(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.

(3) Did you ever connect to a "shared fax server" from Windows Server 2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]

No XP CD as came preinstalled. Willing to help find a solution or will
have
to buy a stand alone fax!!

I see. The previous "line is busy" error (when the line is not busy) was
a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot be
found"
is being reported frequently by users who have installed Windows XP SP2.
Microsoft is aware and is investigating but has no current solution. They
need information from people experiencing the problem. If you're willing
to
help provide the information I can post instructions. It will require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]
Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial up.
Both
Outlook and fax reported line busy when tried individually although the
line
was free. At that time also lost fax monitor but this has returned.

Some, now cured, problems were definitely pre SP2. Recently installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

:

Control Panel > Administrative Tools > Services. What is the Status
and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
Used to work normally (although not often used). Problems with it
and
Outlook
(phone line busy) when using dial up for email connection from ??
mid
2004??
so removed fax services. ??Norton conflict. Now using broadband for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
I use XP Home +SP2 and Office XP Standard + SP3. My dial up modem
is
Conexant
SoftK56

I have added Fax Services from Windows Components via Add/Remove
Programmes
and all works correctly. However on turning off and restarting
the
PC
the
facility fails when attempting to Fax as printer cannot be found.
On
checking
'fax' printer via control panel this message is eventually given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via
windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Russ Valentine [MVP-Outlook]]

Got it.
I've sent this on to the developers.
Send me a valid email address in case they need more information.
--
Russ Valentine
[MVP-Outlook]

Only lucky enough to get some form of recovery CDs with package so no
Support
Tools so semi tedious route
Somewhat out of my depth but ...
(1) Tried opening fax console to send new fax also to print word doc to
fax.
Also open fax in printers and faxes. All failed with different messages.
However no log entries on Application, security or system in >admin toolsEvent Viewer (if this is where I should have been)
(2)(a) [fxs*] various files including application files either
5.2.2600.2180
or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
(2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
(3) No. System as purchased plus Microsoft updates. No sharing. No fax
software additions to my knowledge.

I had to send a fax yesterday so reinstalled fax as in first post. This
log
entry recorded the event. Dont know whether it helps.

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 23-03-2005
Time: 17:38:14
User: NT AUTHORITY\SYSTEM
Computer: Home
Description:
Printer Driver Microsoft Shared Fax Driver for Windows NT x86 Version-3
was
added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL, FXSWZRD.DLL,
FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

And the manufacturer did not provide you a backup CD for Windows XP?

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.

(3) Did you ever connect to a "shared fax server" from Windows Server
2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]

No XP CD as came preinstalled. Willing to help find a solution or will
have
to buy a stand alone fax!!

:

I see. The previous "line is busy" error (when the line is not busy)
was
a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot be
found"
is being reported frequently by users who have installed Windows XP
SP2.
Microsoft is aware and is investigating but has no current solution.
They
need information from people experiencing the problem. If you're
willing
to
help provide the information I can post instructions. It will require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]
Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial
up.
Both
Outlook and fax reported line busy when tried individually although
the
line
was free. At that time also lost fax monitor but this has returned.

Some, now cured, problems were definitely pre SP2. Recently
installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

:

Control Panel > Administrative Tools > Services. What is the Status
and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for
dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
Used to work normally (although not often used). Problems with it
and
Outlook
(phone line busy) when using dial up for email connection from ??
mid
2004??
so removed fax services. ??Norton conflict. Now using broadband
for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I use XP Home +SP2 and Office XP Standard + SP3. My dial up
modem
is
Conexant
SoftK56

I have added Fax Services from Windows Components via
Add/Remove
Programmes
and all works correctly. However on turning off and restarting
the
PC
the
facility fails when attempting to Fax as printer cannot be
found.
On
checking
'fax' printer via control panel this message is eventually
given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via
windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Russ Valentine [MVP-Outlook]]

Also, what were these "different messages" with which fax failed?
--
Russ Valentine
[MVP-Outlook]

Only lucky enough to get some form of recovery CDs with package so no
Support
Tools so semi tedious route
Somewhat out of my depth but ...
(1) Tried opening fax console to send new fax also to print word doc to
fax.
Also open fax in printers and faxes. All failed with different messages.
However no log entries on Application, security or system in >admin toolsEvent Viewer (if this is where I should have been)
(2)(a) [fxs*] various files including application files either
5.2.2600.2180
or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
(2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
(3) No. System as purchased plus Microsoft updates. No sharing. No fax
software additions to my knowledge.

I had to send a fax yesterday so reinstalled fax as in first post. This
log
entry recorded the event. Dont know whether it helps.

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 23-03-2005
Time: 17:38:14
User: NT AUTHORITY\SYSTEM
Computer: Home
Description:
Printer Driver Microsoft Shared Fax Driver for Windows NT x86 Version-3
was
added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL, FXSWZRD.DLL,
FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

And the manufacturer did not provide you a backup CD for Windows XP?

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.

(3) Did you ever connect to a "shared fax server" from Windows Server
2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]

No XP CD as came preinstalled. Willing to help find a solution or will
have
to buy a stand alone fax!!

:

I see. The previous "line is busy" error (when the line is not busy)
was
a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot be
found"
is being reported frequently by users who have installed Windows XP
SP2.
Microsoft is aware and is investigating but has no current solution.
They
need information from people experiencing the problem. If you're
willing
to
help provide the information I can post instructions. It will require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]
Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial
up.
Both
Outlook and fax reported line busy when tried individually although
the
line
was free. At that time also lost fax monitor but this has returned.

Some, now cured, problems were definitely pre SP2. Recently
installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

:

Control Panel > Administrative Tools > Services. What is the Status
and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for
dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
Used to work normally (although not often used). Problems with it
and
Outlook
(phone line busy) when using dial up for email connection from ??
mid
2004??
so removed fax services. ??Norton conflict. Now using broadband
for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I use XP Home +SP2 and Office XP Standard + SP3. My dial up
modem
is
Conexant
SoftK56

I have added Fax Services from Windows Components via
Add/Remove
Programmes
and all works correctly. However on turning off and restarting
the
PC
the
facility fails when attempting to Fax as printer cannot be
found.
On
checking
'fax' printer via control panel this message is eventually
given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via
windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Guest]

Many thanks. dre[spamless]aw.ediscove.fsnet.co.uk

Got it.
I've sent this on to the developers.
Send me a valid email address in case they need more information.
--
Russ Valentine
[MVP-Outlook]

Only lucky enough to get some form of recovery CDs with package so no
Support
Tools so semi tedious route
Somewhat out of my depth but ...
(1) Tried opening fax console to send new fax also to print word doc to
fax.
Also open fax in printers and faxes. All failed with different messages.
However no log entries on Application, security or system in >admin toolsEvent Viewer (if this is where I should have been)
(2)(a) [fxs*] various files including application files either
5.2.2600.2180
or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
(2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
(3) No. System as purchased plus Microsoft updates. No sharing. No fax
software additions to my knowledge.

I had to send a fax yesterday so reinstalled fax as in first post. This
log
entry recorded the event. Dont know whether it helps.

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 23-03-2005
Time: 17:38:14
User: NT AUTHORITY\SYSTEM
Computer: Home
Description:
Printer Driver Microsoft Shared Fax Driver for Windows NT x86 Version-3
was
added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL, FXSWZRD.DLL,
FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

And the manufacturer did not provide you a backup CD for Windows XP?

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.

(3) Did you ever connect to a "shared fax server" from Windows Server
2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]
No XP CD as came preinstalled. Willing to help find a solution or will
have
to buy a stand alone fax!!

:

I see. The previous "line is busy" error (when the line is not busy)
was
a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot be
found"
is being reported frequently by users who have installed Windows XP
SP2.
Microsoft is aware and is investigating but has no current solution.
They
need information from people experiencing the problem. If you're
willing
to
help provide the information I can post instructions. It will require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]
Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial
up.
Both
Outlook and fax reported line busy when tried individually although
the
line
was free. At that time also lost fax monitor but this has returned.

Some, now cured, problems were definitely pre SP2. Recently
installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

:

Control Panel > Administrative Tools > Services. What is the Status
and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for
dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
Used to work normally (although not often used). Problems with it
and
Outlook
(phone line busy) when using dial up for email connection from ??
mid
2004??
so removed fax services. ??Norton conflict. Now using broadband
for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I use XP Home +SP2 and Office XP Standard + SP3. My dial up
modem
is
Conexant
SoftK56

I have added Fax Services from Windows Components via
Add/Remove
Programmes
and all works correctly. However on turning off and restarting
the
PC
the
facility fails when attempting to Fax as printer cannot be
found.
On
checking
'fax' printer via control panel this message is eventually
given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via
windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Guest]

(1) > Fax console - hangs "Refresshing ..." in message bar. After 4 mins "All
fax printers are inaccessable"
(2) > Word doc > Ctrl+P > Printer = fax > Wizard opens > Next - hangs 2 mins
then "Fax Service cannot be retrieved. The fax wizard will close now" > OK >
hangs 2 mins before closing
(3) Control Panel > Printers and Faxes > Fax (status Ready) > Properties -
hangs 2 mins then "An attempt to connect to fax printer failed. Check the fax
printer connection, and try again" > OK > "The "Microsoft Shared Fax Driver"
printer driver is not installed ... etc."

Also, what were these "different messages" with which fax failed?
--
Russ Valentine
[MVP-Outlook]

Only lucky enough to get some form of recovery CDs with package so no
Support
Tools so semi tedious route
Somewhat out of my depth but ...
(1) Tried opening fax console to send new fax also to print word doc to
fax.
Also open fax in printers and faxes. All failed with different messages.
However no log entries on Application, security or system in >admin toolsEvent Viewer (if this is where I should have been)
(2)(a) [fxs*] various files including application files either
5.2.2600.2180
or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
(2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
(3) No. System as purchased plus Microsoft updates. No sharing. No fax
software additions to my knowledge.

I had to send a fax yesterday so reinstalled fax as in first post. This
log
entry recorded the event. Dont know whether it helps.

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 23-03-2005
Time: 17:38:14
User: NT AUTHORITY\SYSTEM
Computer: Home
Description:
Printer Driver Microsoft Shared Fax Driver for Windows NT x86 Version-3
was
added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL, FXSWZRD.DLL,
FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

And the manufacturer did not provide you a backup CD for Windows XP?

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.

(3) Did you ever connect to a "shared fax server" from Windows Server
2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]
No XP CD as came preinstalled. Willing to help find a solution or will
have
to buy a stand alone fax!!

:

I see. The previous "line is busy" error (when the line is not busy)
was
a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot be
found"
is being reported frequently by users who have installed Windows XP
SP2.
Microsoft is aware and is investigating but has no current solution.
They
need information from people experiencing the problem. If you're
willing
to
help provide the information I can post instructions. It will require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]
Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial
up.
Both
Outlook and fax reported line busy when tried individually although
the
line
was free. At that time also lost fax monitor but this has returned.

Some, now cured, problems were definitely pre SP2. Recently
installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

:

Control Panel > Administrative Tools > Services. What is the Status
and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for
dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
Used to work normally (although not often used). Problems with it
and
Outlook
(phone line busy) when using dial up for email connection from ??
mid
2004??
so removed fax services. ??Norton conflict. Now using broadband
for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I use XP Home +SP2 and Office XP Standard + SP3. My dial up
modem
is
Conexant
SoftK56

I have added Fax Services from Windows Components via
Add/Remove
Programmes
and all works correctly. However on turning off and restarting
the
PC
the
facility fails when attempting to Fax as printer cannot be
found.
On
checking
'fax' printer via control panel this message is eventually
given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via
windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Guest]

Just noticed error in email. Should be dre[spamless][email protected]

Got it.
I've sent this on to the developers.
Send me a valid email address in case they need more information.
--
Russ Valentine
[MVP-Outlook]

Only lucky enough to get some form of recovery CDs with package so no
Support
Tools so semi tedious route
Somewhat out of my depth but ...
(1) Tried opening fax console to send new fax also to print word doc to
fax.
Also open fax in printers and faxes. All failed with different messages.
However no log entries on Application, security or system in >admin toolsEvent Viewer (if this is where I should have been)
(2)(a) [fxs*] various files including application files either
5.2.2600.2180
or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
(2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
(3) No. System as purchased plus Microsoft updates. No sharing. No fax
software additions to my knowledge.

I had to send a fax yesterday so reinstalled fax as in first post. This
log
entry recorded the event. Dont know whether it helps.

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 23-03-2005
Time: 17:38:14
User: NT AUTHORITY\SYSTEM
Computer: Home
Description:
Printer Driver Microsoft Shared Fax Driver for Windows NT x86 Version-3
was
added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL, FXSWZRD.DLL,
FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

And the manufacturer did not provide you a backup CD for Windows XP?

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.

(3) Did you ever connect to a "shared fax server" from Windows Server
2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]
No XP CD as came preinstalled. Willing to help find a solution or will
have
to buy a stand alone fax!!

:

I see. The previous "line is busy" error (when the line is not busy)
was
a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot be
found"
is being reported frequently by users who have installed Windows XP
SP2.
Microsoft is aware and is investigating but has no current solution.
They
need information from people experiencing the problem. If you're
willing
to
help provide the information I can post instructions. It will require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]
Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial
up.
Both
Outlook and fax reported line busy when tried individually although
the
line
was free. At that time also lost fax monitor but this has returned.

Some, now cured, problems were definitely pre SP2. Recently
installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

:

Control Panel > Administrative Tools > Services. What is the Status
and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for
dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
Used to work normally (although not often used). Problems with it
and
Outlook
(phone line busy) when using dial up for email connection from ??
mid
2004??
so removed fax services. ??Norton conflict. Now using broadband
for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I use XP Home +SP2 and Office XP Standard + SP3. My dial up
modem
is
Conexant
SoftK56

I have added Fax Services from Windows Components via
Add/Remove
Programmes
and all works correctly. However on turning off and restarting
the
PC
the
facility fails when attempting to Fax as printer cannot be
found.
On
checking
'fax' printer via control panel this message is eventually
given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via
windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Russ Valentine [MVP-Outlook]]

So did I.
Anyway, I have it now. You could have sent it and not had to worry about
posting it. Go ahead and remove the post if you want.
--
Russ Valentine
[MVP-Outlook]

Just noticed error in email. Should be
dre[spamless][email protected]

Got it.
I've sent this on to the developers.
Send me a valid email address in case they need more information.
--
Russ Valentine
[MVP-Outlook]

Only lucky enough to get some form of recovery CDs with package so no
Support
Tools so semi tedious route
Somewhat out of my depth but ...
(1) Tried opening fax console to send new fax also to print word doc to
fax.
Also open fax in printers and faxes. All failed with different
messages.
However no log entries on Application, security or system in >admin
tools

Event Viewer (if this is where I should have been)
(2)(a) [fxs*] various files including application files either
5.2.2600.2180
or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
(2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
(3) No. System as purchased plus Microsoft updates. No sharing. No fax
software additions to my knowledge.

I had to send a fax yesterday so reinstalled fax as in first post. This
log
entry recorded the event. Dont know whether it helps.

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 23-03-2005
Time: 17:38:14
User: NT AUTHORITY\SYSTEM
Computer: Home
Description:
Printer Driver Microsoft Shared Fax Driver for Windows NT x86 Version-3
was
added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL,
FXSWZRD.DLL,
FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

:

And the manufacturer did not provide you a backup CD for Windows XP?

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the
Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run
FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send
us
version numbers but that would be tedious.

(3) Did you ever connect to a "shared fax server" from Windows Server
2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]
No XP CD as came preinstalled. Willing to help find a solution or
will
have
to buy a stand alone fax!!

:

I see. The previous "line is busy" error (when the line is not
busy)
was
a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot be
found"
is being reported frequently by users who have installed Windows XP
SP2.
Microsoft is aware and is investigating but has no current
solution.
They
need information from people experiencing the problem. If you're
willing
to
help provide the information I can post instructions. It will
require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]
Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial
up.
Both
Outlook and fax reported line busy when tried individually
although
the
line
was free. At that time also lost fax monitor but this has
returned.

Some, now cured, problems were definitely pre SP2. Recently
installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start
it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

:

Control Panel > Administrative Tools > Services. What is the
Status
and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it
for
dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
message
Used to work normally (although not often used). Problems with
it
and
Outlook
(phone line busy) when using dial up for email connection from
??
mid
2004??
so removed fax services. ??Norton conflict. Now using
broadband
for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I use XP Home +SP2 and Office XP Standard + SP3. My dial up
modem
is
Conexant
SoftK56

I have added Fax Services from Windows Components via
Add/Remove
Programmes
and all works correctly. However on turning off and
restarting
the
PC
the
facility fails when attempting to Fax as printer cannot be
found.
On
checking
'fax' printer via control panel this message is eventually
given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via
windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Guest]

Hi davidosom,
I am having basically an identical problem as you did in 3/2005 with the Fax
service and Shared driver. Did you finally find a solution to your problem?
If you did, would appreciate if you could share your solution. Thanks.

(1) > Fax console - hangs "Refresshing ..." in message bar. After 4 mins "All
fax printers are inaccessable"
(2) > Word doc > Ctrl+P > Printer = fax > Wizard opens > Next - hangs 2 mins
then "Fax Service cannot be retrieved. The fax wizard will close now" > OK >
hangs 2 mins before closing
(3) Control Panel > Printers and Faxes > Fax (status Ready) > Properties -
hangs 2 mins then "An attempt to connect to fax printer failed. Check the fax
printer connection, and try again" > OK > "The "Microsoft Shared Fax Driver"
printer driver is not installed ... etc."

Also, what were these "different messages" with which fax failed?
--
Russ Valentine
[MVP-Outlook]

Only lucky enough to get some form of recovery CDs with package so no
Support
Tools so semi tedious route
Somewhat out of my depth but ...
(1) Tried opening fax console to send new fax also to print word doc to
fax.
Also open fax in printers and faxes. All failed with different messages.
However no log entries on Application, security or system in >admin tools

Event Viewer (if this is where I should have been)
(2)(a) [fxs*] various files including application files either
5.2.2600.2180
or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
(2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
(3) No. System as purchased plus Microsoft updates. No sharing. No fax
software additions to my knowledge.

I had to send a fax yesterday so reinstalled fax as in first post. This
log
entry recorded the event. Dont know whether it helps.

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 23-03-2005
Time: 17:38:14
User: NT AUTHORITY\SYSTEM
Computer: Home
Description:
Printer Driver Microsoft Shared Fax Driver for Windows NT x86 Version-3
was
added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL, FXSWZRD.DLL,
FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

:

And the manufacturer did not provide you a backup CD for Windows XP?

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.

(3) Did you ever connect to a "shared fax server" from Windows Server
2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]
No XP CD as came preinstalled. Willing to help find a solution or will
have
to buy a stand alone fax!!

:

I see. The previous "line is busy" error (when the line is not busy)
was
a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot be
found"
is being reported frequently by users who have installed Windows XP
SP2.
Microsoft is aware and is investigating but has no current solution.
They
need information from people experiencing the problem. If you're
willing
to
help provide the information I can post instructions. It will require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]
Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial
up.
Both
Outlook and fax reported line busy when tried individually although
the
line
was free. At that time also lost fax monitor but this has returned.

Some, now cured, problems were definitely pre SP2. Recently
installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

:

Control Panel > Administrative Tools > Services. What is the Status
and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for
dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
Used to work normally (although not often used). Problems with it
and
Outlook
(phone line busy) when using dial up for email connection from ??
mid
2004??
so removed fax services. ??Norton conflict. Now using broadband
for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I use XP Home +SP2 and Office XP Standard + SP3. My dial up
modem
is
Conexant
SoftK56

I have added Fax Services from Windows Components via
Add/Remove
Programmes
and all works correctly. However on turning off and restarting
the
PC
the
facility fails when attempting to Fax as printer cannot be
found.
On
checking
'fax' printer via control panel this message is eventually
given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via
windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Guest]

Hi Russ Valentine,
I have an identical problem with Fax service, and status is "Stopping". Is
there any solution for fixing this? Thanks.

Also, what were these "different messages" with which fax failed?
--
Russ Valentine
[MVP-Outlook]

Only lucky enough to get some form of recovery CDs with package so no
Support
Tools so semi tedious route
Somewhat out of my depth but ...
(1) Tried opening fax console to send new fax also to print word doc to
fax.
Also open fax in printers and faxes. All failed with different messages.
However no log entries on Application, security or system in >admin toolsEvent Viewer (if this is where I should have been)
(2)(a) [fxs*] various files including application files either
5.2.2600.2180
or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
(2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
(3) No. System as purchased plus Microsoft updates. No sharing. No fax
software additions to my knowledge.

I had to send a fax yesterday so reinstalled fax as in first post. This
log
entry recorded the event. Dont know whether it helps.

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 23-03-2005
Time: 17:38:14
User: NT AUTHORITY\SYSTEM
Computer: Home
Description:
Printer Driver Microsoft Shared Fax Driver for Windows NT x86 Version-3
was
added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL, FXSWZRD.DLL,
FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

And the manufacturer did not provide you a backup CD for Windows XP?

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.

(3) Did you ever connect to a "shared fax server" from Windows Server
2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]
No XP CD as came preinstalled. Willing to help find a solution or will
have
to buy a stand alone fax!!

:

I see. The previous "line is busy" error (when the line is not busy)
was
a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot be
found"
is being reported frequently by users who have installed Windows XP
SP2.
Microsoft is aware and is investigating but has no current solution.
They
need information from people experiencing the problem. If you're
willing
to
help provide the information I can post instructions. It will require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]
Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial
up.
Both
Outlook and fax reported line busy when tried individually although
the
line
was free. At that time also lost fax monitor but this has returned.

Some, now cured, problems were definitely pre SP2. Recently
installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

:

Control Panel > Administrative Tools > Services. What is the Status
and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for
dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
Used to work normally (although not often used). Problems with it
and
Outlook
(phone line busy) when using dial up for email connection from ??
mid
2004??
so removed fax services. ??Norton conflict. Now using broadband
for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I use XP Home +SP2 and Office XP Standard + SP3. My dial up
modem
is
Conexant
SoftK56

I have added Fax Services from Windows Components via
Add/Remove
Programmes
and all works correctly. However on turning off and restarting
the
PC
the
facility fails when attempting to Fax as printer cannot be
found.
On
checking
'fax' printer via control panel this message is eventually
given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via
windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Guest]

Hi Folks, I am new to these forums and yet again - I have exactly the same
problem as you have discussed here. Fax works fine when I
uninstall/reinstall the fax component of XP. As soon as I reboot the PC, I
get the dreaded msg when I try to send a fax - Fax Erver Information cannot
be retrieved". And the fax process shows as "stopping".

I too would love to hear a resolution.
Any updates ?
Thanks Joe.

Hi Russ Valentine,
I have an identical problem with Fax service, and status is "Stopping". Is
there any solution for fixing this? Thanks.

Also, what were these "different messages" with which fax failed?
--
Russ Valentine
[MVP-Outlook]

Only lucky enough to get some form of recovery CDs with package so no
Support
Tools so semi tedious route
Somewhat out of my depth but ...
(1) Tried opening fax console to send new fax also to print word doc to
fax.
Also open fax in printers and faxes. All failed with different messages.
However no log entries on Application, security or system in >admin tools

Event Viewer (if this is where I should have been)
(2)(a) [fxs*] various files including application files either
5.2.2600.2180
or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
(2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
(3) No. System as purchased plus Microsoft updates. No sharing. No fax
software additions to my knowledge.

I had to send a fax yesterday so reinstalled fax as in first post. This
log
entry recorded the event. Dont know whether it helps.

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 23-03-2005
Time: 17:38:14
User: NT AUTHORITY\SYSTEM
Computer: Home
Description:
Printer Driver Microsoft Shared Fax Driver for Windows NT x86 Version-3
was
added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL, FXSWZRD.DLL,
FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

:

And the manufacturer did not provide you a backup CD for Windows XP?

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.

(3) Did you ever connect to a "shared fax server" from Windows Server
2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]
No XP CD as came preinstalled. Willing to help find a solution or will
have
to buy a stand alone fax!!

:

I see. The previous "line is busy" error (when the line is not busy)
was
a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot be
found"
is being reported frequently by users who have installed Windows XP
SP2.
Microsoft is aware and is investigating but has no current solution.
They
need information from people experiencing the problem. If you're
willing
to
help provide the information I can post instructions. It will require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]
Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial
up.
Both
Outlook and fax reported line busy when tried individually although
the
line
was free. At that time also lost fax monitor but this has returned.

Some, now cured, problems were definitely pre SP2. Recently
installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

:

Control Panel > Administrative Tools > Services. What is the Status
and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it for
dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
Used to work normally (although not often used). Problems with it
and
Outlook
(phone line busy) when using dial up for email connection from ??
mid
2004??
so removed fax services. ??Norton conflict. Now using broadband
for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I use XP Home +SP2 and Office XP Standard + SP3. My dial up
modem
is
Conexant
SoftK56

I have added Fax Services from Windows Components via
Add/Remove
Programmes
and all works correctly. However on turning off and restarting
the
PC
the
facility fails when attempting to Fax as printer cannot be
found.
On
checking
'fax' printer via control panel this message is eventually
given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove via
windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Russ Valentine [MVP-Outlook]]

Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/

--
Russ Valentine
[MVP-Outlook]

Hi Folks, I am new to these forums and yet again - I have exactly the
same
problem as you have discussed here. Fax works fine when I
uninstall/reinstall the fax component of XP. As soon as I reboot the PC,
I
get the dreaded msg when I try to send a fax - Fax Erver Information
cannot
be retrieved". And the fax process shows as "stopping".

I too would love to hear a resolution.
Any updates ?
Thanks Joe.

Hi Russ Valentine,
I have an identical problem with Fax service, and status is "Stopping".
Is
there any solution for fixing this? Thanks.

Also, what were these "different messages" with which fax failed?
--
Russ Valentine
[MVP-Outlook]
Only lucky enough to get some form of recovery CDs with package so no
Support
Tools so semi tedious route
Somewhat out of my depth but ...
(1) Tried opening fax console to send new fax also to print word doc
to
fax.
Also open fax in printers and faxes. All failed with different
messages.
However no log entries on Application, security or system in >admin
tools

Event Viewer (if this is where I should have been)
(2)(a) [fxs*] various files including application files either
5.2.2600.2180
or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
(2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
(3) No. System as purchased plus Microsoft updates. No sharing. No
fax
software additions to my knowledge.

I had to send a fax yesterday so reinstalled fax as in first post.
This
log
entry recorded the event. Dont know whether it helps.

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 23-03-2005
Time: 17:38:14
User: NT AUTHORITY\SYSTEM
Computer: Home
Description:
Printer Driver Microsoft Shared Fax Driver for Windows NT x86
Version-3
was
added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL,
FXSWZRD.DLL,
FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

:

And the manufacturer did not provide you a backup CD for Windows XP?

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the
Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run
FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send
us
version numbers but that would be tedious.

(3) Did you ever connect to a "shared fax server" from Windows
Server
2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]
No XP CD as came preinstalled. Willing to help find a solution or
will
have
to buy a stand alone fax!!

:

I see. The previous "line is busy" error (when the line is not
busy)
was
a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot
be
found"
is being reported frequently by users who have installed Windows
XP
SP2.
Microsoft is aware and is investigating but has no current
solution.
They
need information from people experiencing the problem. If you're
willing
to
help provide the information I can post instructions. It will
require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]
message
Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via
dial
up.
Both
Outlook and fax reported line busy when tried individually
although
the
line
was free. At that time also lost fax monitor but this has
returned.

Some, now cured, problems were definitely pre SP2. Recently
installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not
start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

:

Control Panel > Administrative Tools > Services. What is the
Status
and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it
for
dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
message
Used to work normally (although not often used). Problems
with it
and
Outlook
(phone line busy) when using dial up for email connection
from ??
mid
2004??
so removed fax services. ??Norton conflict. Now using
broadband
for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I use XP Home +SP2 and Office XP Standard + SP3. My dial
up
modem
is
Conexant
SoftK56

I have added Fax Services from Windows Components via
Add/Remove
Programmes
and all works correctly. However on turning off and
restarting
the
PC
the
facility fails when attempting to Fax as printer cannot
be
found.
On
checking
'fax' printer via control panel this message is
eventually
given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove
via
windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?

 

[Guest]

Hi,
At the suggestion of a friend, I have found a “temporary†solution to
starting the Fax function. Here are the steps that I took:

1. Go to Control Panel> Admin Tools> Services> Fax (at this point, the
Start/Stop/Pause/Resume buttons are grayed out on my screen, and cannot be
selected)
2. For Startup type, click Disabled
3. Reboot computer
4. Go to Control Panel> Admin Tools> Services> Fax
5. For Startup type, click Manual
6. The Start button is black, while the Stop/Pause/Resume buttons are grayed
out
7. Click Start
8. A message that says “This service started and stopped automatically......â€
9. The Start button is still black, while the Stop/Pause/Resume buttons are
still grayed out.
10. Click Start again
11. Click OK to exit
12. Click “Printers and Faxesâ€, click Fax
13. Fax Console opens and the Status at the bottom says “Ready†(Previously
when I opened the Fax Console, the status at the bottom says “refreshing†and
could not work.)
14. OK to send faxes

Thanks to Russ Valentine for suggesting to look into Control Panel> Admin
Tools> Services to check in the first place.

While the fax function does not startup automatically and cannot function
normally as it had in the past for me, at least now I can still send faxes
using the above method until I can find a permanent solution.

Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/

--
Russ Valentine
[MVP-Outlook]

Hi Folks, I am new to these forums and yet again - I have exactly the
same
problem as you have discussed here. Fax works fine when I
uninstall/reinstall the fax component of XP. As soon as I reboot the PC,
I
get the dreaded msg when I try to send a fax - Fax Erver Information
cannot
be retrieved". And the fax process shows as "stopping".

I too would love to hear a resolution.
Any updates ?
Thanks Joe.

Hi Russ Valentine,
I have an identical problem with Fax service, and status is "Stopping".
Is
there any solution for fixing this? Thanks.

:

Also, what were these "different messages" with which fax failed?
--
Russ Valentine
[MVP-Outlook]
Only lucky enough to get some form of recovery CDs with package so no
Support
Tools so semi tedious route
Somewhat out of my depth but ...
(1) Tried opening fax console to send new fax also to print word doc
to
fax.
Also open fax in printers and faxes. All failed with different
messages.
However no log entries on Application, security or system in >admin
tools

Event Viewer (if this is where I should have been)
(2)(a) [fxs*] various files including application files either
5.2.2600.2180
or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
(2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
(3) No. System as purchased plus Microsoft updates. No sharing. No
fax
software additions to my knowledge.

I had to send a fax yesterday so reinstalled fax as in first post.
This
log
entry recorded the event. Dont know whether it helps.

Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 23-03-2005
Time: 17:38:14
User: NT AUTHORITY\SYSTEM
Computer: Home
Description:
Printer Driver Microsoft Shared Fax Driver for Windows NT x86
Version-3
was
added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL,
FXSWZRD.DLL,
FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

:

And the manufacturer did not provide you a backup CD for Windows XP?

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the
Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run
FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send
us
version numbers but that would be tedious.

(3) Did you ever connect to a "shared fax server" from Windows
Server
2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]
No XP CD as came preinstalled. Willing to help find a solution or
will
have
to buy a stand alone fax!!

:

I see. The previous "line is busy" error (when the line is not
busy)
was
a
symptom of an incompatible modem.

The current problem you are having where the "fax printer cannot
be
found"
is being reported frequently by users who have installed Windows
XP
SP2.
Microsoft is aware and is investigating but has no current
solution.
They
need information from people experiencing the problem. If you're
willing
to
help provide the information I can post instructions. It will
require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]
message
Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via
dial
up.
Both
Outlook and fax reported line busy when tried individually
although
the
line
was free. At that time also lost fax monitor but this has
returned.

Some, now cured, problems were definitely pre SP2. Recently
installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not
start it
properly
at boot up)? Is there likely to be a fix?

Many thanks for your time.

:

Control Panel > Administrative Tools > Services. What is the
Status
and
Startup type you see there for the Fax Service?

Of course your phone line would be busy when you are using it
for
dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
message
Used to work normally (although not often used). Problems
with it
and
Outlook
(phone line busy) when using dial up for email connection
from ??
mid
2004??
so removed fax services. ??Norton conflict. Now using
broadband
for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"

:

Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
message
I use XP Home +SP2 and Office XP Standard + SP3. My dial
up
modem
is
Conexant
SoftK56

I have added Fax Services from Windows Components via
Add/Remove
Programmes
and all works correctly. However on turning off and
restarting
the
PC
the
facility fails when attempting to Fax as printer cannot
be
found.
On
checking
'fax' printer via control panel this message is
eventually
given
"Microsoft
shared fax driver" printer driver is not installed.....

The only way to re-establish Fax Services is to remove
via
windows
components, reboot and reinstall as above.

Any ideas (other than leaving the PC on 24/7)?