McAFEE Service STINKS!

[Jim Watt]

Jim, I've seen installs of McCrappy that would not uninstall without
hacking the registry. Ran into about 8 of them in the last two days.

I tried that with Norton one time and the number of keys it created
was amazing.

The user in question was not a problem in this event, it was completely
McCrappy and their inability to interface with normal people that makes
their processes so flawed.

If you have to call technical support about a product there is either
something terribly wrong with it or you, and its rather unproductive
for both the company and the user.

As we have never called any AV support number ever, can't comment
on who has the best one.

Keep in mind, the interface and processes does not have anything to do
with the actual product, only the means in which it provide an interface
to the human running it - and it seriously lacks any real human
interface ability, is not clear, is in fact very misleading, and is not
something that many "home" users understand until shown.

Always suspected I must be an alien, I find it ever so easy and
all I want is an AV product, I don't want something messing with
my system like Norton does.

 

[void]

I tried that with Norton one time and the number of keys it created
was amazing.


If you have to call technical support about a product there is either
something terribly wrong with it or you, and its rather unproductive
for both the company and the user.

As we have never called any AV support number ever, can't comment
on who has the best one.


Always suspected I must be an alien, I find it ever so easy and
all I want is an AV product, I don't want something messing with
my system like Norton does.

Jim, don't misunderstand, I have no problems with the products myself,
I'm only relating what I see from countless home users - such as frats
and sororities of kids that have the product.

 

[Peacekeeper]

What happens if they "refresh" the browser? Does it correct itself?

Are you using Internet Explorer and if so, which version? Have you tried a
repair or update to a newer version. Maybe try a different browser to see if
the problem repeats itself??

It might also be a Java issue. Make sure you have java installed.

http://java.sun.com/j2se/1.4.2/download.html

Only this site no others using php forum technology?

 

[Jim Watt]

Jim, don't misunderstand, I have no problems with the products myself,
I'm only relating what I see from countless home users - such as frats
and sororities of kids that have the product.

Well if they are like the ones here, they all have toolbars, fancy
cursors and wall to wall spyware installed ****ing their computers
al lthe AV software there is makes little difference to that.

What it needs is for someone to make a BUSINESS computer
that only runs what its supposed to ...

Trouble is it would be expensive and everyone would still buy
home computers for work.

 

[--Mike]

[snip]


Mike - the McCrappy product was previously installed on all of the
computers in question, not one of them was updated and not one was
currently valid. The one client that did purchase an on-line update had
thought that the process installed the update - until I explained how to
find the Status Screen that shows that nothing was updated (even though
it showed that the old software was installed).

Perhaps I am misunderstanding which McAfee product your customer had
previously installed, and which product/service she purchased online. The
product I am most familiar with is McAfee VirusScan Online. This is not a
boxed product. It is purchased online, then downloaded and installed. It
is then regularly updated. I have never had trouble downloading and
re-installing the program (when I made system changes), or getting updates.
Definition updates have always downloaded and installed in the background,
although I could see a download/install icon in the taskbar. For program
updates, a small 3"x3" window will slide open from the lower right of the
screen, informing me that there is a program update. I then have the option
of: 1) installing the update at that time, 2) being notified again later, or
3) continue what you are doing. If #3 is selected, I would be notified
again the next day. Once I decided to get the update, I would be taken to
the update page, where I would have to enter my user name and password.
Once verified, the updating would begin. *Note: Active pop-up blockers
could keep the download process from starting, so the update would not
download. This is listed right on the download page.

I have not run into a single customer that didn't easily understand the
Norton 2000, 2001, 2002, 2003, 2004, 2005 interface - NIS and NPF are
another story and I do not suggest those products. The corporate edition
and the Norton edition will warn a user if their updates are not
current, if their subscriptions are expired, etc...

I admit that I do like this feature, and wish that more a-v products
included it.

--Mike

 

[Anonymous]

McAfee is a product, marketed by Network Associates. Network
Associates is a company that buys up other peoples creations, then
mass markets them for profit, without having any clue how they work,
or how to maintain them.

Bill Crocker

Yep. That is 100% true. Dr Solomon's AVTK was probably the best antivirus
before NAI got their dumb hands on it.
PGP was the best encryption program before NAI made it closed source and
installed a backdoor into its cryptographic routines.



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