McAFEE Service STINKS!

H

Howard Davis

A few years ago I dumped Norton/Symantec antivirus due to their poor support
service, and purchased McAfee VirusScan. Now it appears that was a mistake
too, as their service is if anything WORSE!
AVG antivirus at www.grisoft.com may be the next I try, because McAFEE IS
IMPOSSIBLE TO DEAL WITH! They obviously don't give a damn about customer
service, and only seek to sell new products rather than supporting the
products and services you have already paid for.

After ONE MONTH of back and forth e-mails to (e-mail address removed), all I
have been getting is useless, incompetent "advice" and a complete
buck-passing runaround!

Here's the story, exactly as I explained it several times to McAfee:

I renewed my McAfee VirusScan update subscription last April, and it is
supposed
to run until 4/24/05.

A month ago I had a hard drive crash, and my new hard drive only has my
files
up to March 2004, as the backup I installed on the new hard drive was made
at that time. I resubscribed for VirusScan update service in April. Now I
am getting a popup window telling me my update subscription has EXPIRED,
and I cannot download updates. This is obviously because the resubscription
information in my software was lost when it was replaced with the backup
copy made in March, before the hard drive crash

My subscription runs to APRIL 24, 2005. I need to recover the updates lost
in the hard drive crash, and I should be able to continue receiving them
until this expiration date. Please correct this - let me know how to
correct my software and resume getting the service I PAID FOR.

WHY is it taking so long for McAfee to CORRECTLY tell me how to resolve
this issue and get My VirusScan and THE UPDATING SERVICE I PAID FOR working
again??
 
M

madmax

Howard said:
A few years ago I dumped Norton/Symantec antivirus due to their poor support
service, and purchased McAfee VirusScan. Now it appears that was a mistake
too, as their service is if anything WORSE!
AVG antivirus at www.grisoft.com may be the next I try, because McAFEE IS
IMPOSSIBLE TO DEAL WITH! They obviously don't give a damn about customer
service, and only seek to sell new products rather than supporting the
products and services you have already paid for.

After ONE MONTH of back and forth e-mails to (e-mail address removed), all I
have been getting is useless, incompetent "advice" and a complete
buck-passing runaround!

Here's the story, exactly as I explained it several times to McAfee:

I renewed my McAfee VirusScan update subscription last April, and it is
supposed
to run until 4/24/05.

A month ago I had a hard drive crash, and my new hard drive only has my
files
up to March 2004, as the backup I installed on the new hard drive was made
at that time. I resubscribed for VirusScan update service in April. Now I
am getting a popup window telling me my update subscription has EXPIRED,
and I cannot download updates. This is obviously because the resubscription
information in my software was lost when it was replaced with the backup
copy made in March, before the hard drive crash

My subscription runs to APRIL 24, 2005. I need to recover the updates lost
in the hard drive crash, and I should be able to continue receiving them
until this expiration date. Please correct this - let me know how to
correct my software and resume getting the service I PAID FOR.

WHY is it taking so long for McAfee to CORRECTLY tell me how to resolve
this issue and get My VirusScan and THE UPDATING SERVICE I PAID FOR working
again??
------------------
Last thing I received from McAfee was a buck-passing referral to the 800
number of Digital River, an associate of McAfee that supposedly would be
able to help me. Needless to say they could not, having no record of my
purchase!
Click to expand...
Try Avast-the forum they have is really good for help
http://www.avast.com/index.html
http://forum.avast.com/?lang=ENG
-max

--
To help you stay safe see: http://www.geocities.com/maxpro4u/madmax.html
This message is virus free as far as I can tell.
Change nomail.afraid.org to neo.rr.com so you can reply by e-mail
(nomail.afraid.org has been set up specifically for
use in Usenet. Feel free to use it yourself.)
 
J

Jesse Hand

Do you have a boxed version or a online subscription? If you have a
subscription, simply go to "my account" and click re-install. I went through
the same issue with my hard drive as you recently. I had no problem
installing McAfee. All of my updates come regularly.

--
-Jesse

http://www.jessehand.net

Disclaimer: Spelling & grammar errors are made on purpose for those who are
fulfilled by correcting others.
 
P

Peacekeeper

Gees why didnt you post in the www.ncafeehelp.com forums you would have been
fixed in 1 post.

What is happening is your backup has registry entries that tell the pC
/mcafee your old date you need to uninstall the program properly removig all
mcafee references from the registry and load the program again from your
account. Post your version and I will link u to the proper steps.

Peace
Mcafee mod
 
P

Peacekeeper

Too much hard work brain needs a rest sorry yes it is that link thanks
Oh I suppose substitute "should have" for "would have" . that issue is
common
 
B

Bill Crocker

McAfee is a product, marketed by Network Associates. Network Associates is
a company that buys up other peoples creations, then mass markets them for
profit, without having any clue how they work, or how to maintain them.

Bill Crocker
 
B

Beachcomber

McAfee is a product, marketed by Network Associates. Network Associates is
a company that buys up other peoples creations, then mass markets them for
profit, without having any clue how they work, or how to maintain them.

Bill Crocker
Click to expand...

I've been using freeware AVG for well over a year. Op system is Win
Xp with the new SP2. No complaints... updates seem to be timely and
it contains most viruses that it finds. Those that it can't contain I
remove manually. Seems to have good compatibility with the new SP2
also as it worked from the start after the install.

We used to have McAffee at work. It used to be good and was
recommended by our Sys Admin. They had a free version that employees
could take home and install on their personal PC's. After the buyout
by N.A. the software went downhill quickly. I too remember it
crashing my system. I had enough and never went back.

Also tried Norton Anti-Virus (commercial subscription) back when I was
using Win98. I remember a bug-ridden difficult install (YMMV) and
having to rebuild a system or two because it could detect but not
eliminate a couple of particularly nasty Viruses. Maybe it works
great now with Xp - Don't know. As I said, I'm happy with AVG.

Beachcomber
 
B

Brendan DJ Murphy

..... Network Associates is a company that buys up other peoples
creations, then mass markets them for profit, without having any clue how
they work, or how to maintain them.

Bill Crocker
Click to expand...


Sounds like Dixons Stores Group!

Brendan
 
I

Ian Kenefick (Ireland)

Hey,

Bill you need to recheck your facts. McAfee and Network Associates are a
seperate entity now :)

Ian.
 
J

Jim Watt

McAfee is a product, marketed by Network Associates. Network Associates is
a company that buys up other peoples creations, then mass markets them for
profit, without having any clue how they work, or how to maintain them.
Click to expand...

No, Jim McAfee set up the original company and it became Network
Associates when they bought in non-virus related products.

I was offered shares in the IPO of McAfee and foolishly declined.

They have gone from a shareware company to a reasonable sized
software outfit.
 
U

Uncle Mortimer

Too many effs in mcafee that time.
Peacekeeper said:
Too much hard work brain needs a rest sorry yes it is that link thanks
Oh I suppose substitute "should have" for "would have" . that issue is
common
Click to expand...
 
H

Howard Davis

Peacekeeper said:
Gees why didnt you post in the www.ncafeehelp.com forums you would have been
fixed in 1 post.

What is happening is your backup has registry entries that tell the pC
/mcafee your old date you need to uninstall the program properly removig all
mcafee references from the registry and load the program again from your
account. Post your version and I will link u to the proper steps.

Peace
Mcafee mod
Click to expand...
----------------
Hi - thanks for the reply.

I cannot tell from the software what version it is, but I got it in July
2003 and it was the then-current version.

What account? I can find no account information or access thereto, and the
fools at (e-mail address removed) have been no help at all. They referred me
to Digital River to handle the problem, and they had no record of my account
so could not help me.

Any advice on how to properly do the uninstall and reinstall would be
greatly appreciated - but reinstall FROM WHERE?
-------------------
 
A

Al Smith

A few years ago I dumped Norton/Symantec antivirus due to their poor support
service, and purchased McAfee VirusScan. Now it appears that was a mistake
too, as their service is if anything WORSE!
AVG antivirus at www.grisoft.com may be the next I try, because McAFEE IS
IMPOSSIBLE TO DEAL WITH! They obviously don't give a damn about customer
service, and only seek to sell new products rather than supporting the
products and services you have already paid for.
Click to expand...

With quality free antivirus clients available for download that
have free, unlimited updates, who would spend money buying a
year's subscription for antivirus updates? Crazy. Do yourself a
favor, uninstall McCrappy and install AVG.
 
B

Bill

With quality free antivirus clients available for download that
have free, unlimited updates, who would spend money buying a
year's subscription for antivirus updates? Crazy. Do yourself a
favor, uninstall McCrappy and install AVG.
Click to expand...


A number of reasons. Mainly quality.
 
P

Peacekeeper

Sorry about the misspelling type too fast for accuracy

Howard in july 2003 that would have been VS7 I assume you have/had a
red/blue shield in sys tray?

The vs8/vs9 have a red M On the shield righ click and chose about that tells
you the version, ditto on the "m" chose virusscan and about.

OK besy you confirm version and post here in correct forum and we will see
if our tech can help
http://forums.mcafeehelp.com/index.php

tony

PS expalain who you bought if from eyc
 

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