Major GoBack Problem

[Guest]

I hope someone can help me with this. I'm running Windows XP, Svc Pack 2.
When I was upgrading my norton, last fall, it included "goback". I had two
hard drives installed at the time. It didn't say anything about not
installing if you have more than one drive. It installed and ran great, that
is until just a week ago.

During a 'Live Update', one of the installations failed. I clicked on the
info button and it took me to the sympantic page. It was there that I was
told that I had experienced a "LU1812" error and it gave me detailed
instructions on how to resolve the problem. I downloaded and ran the "norton
removal tool". When it was complete, it restarted my computer.

That is when the fun began. I was unable to start the computer and the
goback function was not working either. I had removed it all with their
removal tool.

I googled it and used a floppy boot disk and ran "ptedit". With this I was
able to change the value of my master drive to 07 and restart the computer.
The slave drive also shows a value of 07 but windows will not recognize that
it is formated.

I need help!!! I have alot of valuable data on this drive.

Any ideas????

Desperate Dave

 

[Tracy]

I had a similiar problem.
I disabled GoBack
Uninstalled GoBack
Delete any and all gobackio.bin files on ALL drives (this is where the key
lies)
Reinstall GoBack and enable it.
It then seemed to work again...at least for me.

Tracy

 

[Poprivet]

I had a similiar problem.
I disabled GoBack
Uninstalled GoBack
Delete any and all gobackio.bin files on ALL drives (this is where
the key lies)
Reinstall GoBack and enable it.
It then seemed to work again...at least for me.

Tracy

That's probably too late for the OP; looks like the damage has already been
done.

Maybe if nothing else the OP will learn why backups are needed. Nothing on
depending on a thread to hold a ship anchored.

Pop`

 

[Tracy]

Ok...one step further...and I had to do this also...
Assuming that the C: drive works (as he stated "but windows will not
recognize that it's formatted"...'windows' to meaning he's got the C: drive
up and running)
connect 2nd drive
disable GoBack
uninstall GoBack
delete gobackio.bin on C:
Install GoBack, and allow it to protect the 2nd drive
After both drives are protected,
Disable GoBack
Delete gobackio.bin on BOTH drives
To Reformat 2nd drive....at the beginning, delete all the partitions on the
2nd drive, then recreate partition
continue to format.
Install GoBack again and choose to protect (or not) the 2nd drive.

I ran into this problem before when my sister had GoBack on her computer and
I didn't. I couldn't get windows to recognize the drive. When she told he
she had GoBack, that's when I started experimenting with installing,
uninstalling, deleting, formatting, deleting the partition, recreate it,
install goback, but NOT on the 2nd drive.

I found the key was to install on C:, protect 2nd drive, disable GoBack,
then delete the gobackio.bin file on 2nd drive...not just disable it...but
actually delete that file.
That gobackio.bin file was the problem

Tracy