recovery partition

G

Guest

Hello,

Last year, I managed to install Norton GoBack. I was impressed by the
performance.
I encountered one problem and had to uninstall the GoBack. When I tried to
reinstall, I got error messages. Recently I upgraded my Norton Internet
Security and GoBack was bundled with it. Everything else installed with no
problem but I got the error message when I tried to install GoBack. I emailed
Norton and was told that a recovery partition or multi-boot system will no
allow GoBack to be installed. My question therefore is, is this recovery
partition necessary and if not, can it be deleted? What do I gotta do to get
GoBack back? I have Windows XP Pro sp2.

Thanks for your input.
 
J

John Barnett MVP

First thing you have to ask yourself is 'do I have a recovery partition?'
Have you actually checked to see if such a partition exists? A recovery
partition is usually put there by the PC manufacturer to store the image of
the operating system just in case you need to re-install Windows XP. If you
remove it, then you have no recovery backup to enable you to re-install
Windows XP. If you have read your PC manual and it say's 'you can create a
CD/DVD recovery by following certain instructions, then you could create
that CD/DVD which would copy the Windows XP image to a CD/DVD in case of any
problems - then you could remove the recovery partition.

Having said all that, I would be more inclined to image the hard drive with
Acronis True Image and throw any Norton software in the bin!

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..
 
G

Guest

Thanks for your reply, John.

I'm going to have to do more research before I pursue this - if I choose to.
But I have checked the Comuter Management (Local) console under Storage >
Disk Management and it seems there are 3 partitions: BASIC FAT, BASIC FAT32
and BASIC NTFS. I notice that the NTFS is my C drive. The FAT is " EISA
configuration" and the FAT 32 is "(Unknown Partition)." Could one of these be
the recovery partition.
But in any event, this looks like a big order and I must proceed with much
caution.

Thanks again
 
A

AJR

brunnetto - Note from your primary post "...Last year, I managed to install
Norton GoBack. I was impressed by the performance. I encountered one problem
and had to uninstall the GoBack...." and "...When I tried to reinstall, I
got error messages...".

Since GoBack was originially installed and functional no recovery partition
was involved. As to "...I got error messages...". - what were the error
messages and why was it neccessary to uninstall GoBack?

Personally I agree with John - junk Norton (except for AV) and absouletly
consider Acronis.
 
J

John Barnett MVP

AJR, I would even junk Norton AV. There are better ones available.
Personally I always recommend the free versions of AVG and Avast.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..
 
J

John Barnett MVP

The NTFS drive marked C: is, as you say, your Windows XP partition. I'm not
sure what the others might be. FAT is an early Windows 95 file system and is
hardly used nowadays, having been replaced with FAT32 for windows 98.

I would check the contents of both the FAT (EISA) and FAT32 partitions to
see if any files are visible. You might have to visit the folder options and
unhide hidden files and folders and the system files, especially if you find
that nothing appears when you open the partitions.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..
 
G

Guest

Thanks again, John.

As far as checking the contents of the partitions, when I right click on the
NTFS, the option to open is active and when I click on it, I see all the
files present on the C drive. When I right click on the others however, the
only option I get is for 'help.' When I click this I get a somewhat runaround
in that there's no explanation of viewing the contents of this partition.
When I right click on the FAT32, the (Unknown Partition), all options are
ghosted out except for 'help' and 'delete this partition.' My next
step,therefore, is to figure out how to view the contents of these 2
partitions. Hopefully, your input will help.

Thank you again.
 
G

Guest

Yes AJR, I don't remember how I initially came across the GoBack, but I had
just done the goofy and deleted some really needed files and then emptied the
recycle bin before I realized how important they were. The standard System
Restore works well but not for recovering such files. So I followed the
prompts and installed the GoBack and it did what it was supposed to. But one
day out of the blue, I was prompted for a password before the system would
even boot up. When I pushed the power button, I could not get any farther
than the initial Windows xp splash screen before I was prompted for this
GoBack password. The only problem here was that I had never assigned any such
password. Eventually with help from Symantec, I was able to forcibly remove
GoBack from the system and regain access to my computer. Earlier this year,
my Norton Internet Security was upgraded and it came bundled with an issue of
Goback. While installing the upgrade, the Internet Security part worked fine
but when I attempted to install the GoBack, I got the error message: "
Error: "Error 1406. Could not write value to key
\CcWebWnd.ccWebWindow.1\CLSID. Verify that you have sufficient access to that
key, or contact your support personnel" when installing GoBack ...
Norton GoBack’s backup copy of the MBR for disk # is bad. If you have some
other utility that has the ability to restore the MBR sector, you may want to
give that utility a try. Otherwise, you will probably need to FDISK and
FORMAT the disk. Norton GoBack’s backup... " Since then, I occasionally have
tried to do the reinstall but I get the error that basically says that a
multi-boot setup or hidden recovery partition has been detected and GoBack
cannot be installed on the computer. I contacted Symantec again and they
corroborate that because of this hard disk configuration, I am basically out
of luck.
 
P

Plato

=?Utf-8?B?YnJ1bmV0dG8=?= said:
Last year, I managed to install Norton GoBack. I was impressed by the
performance.
I encountered one problem and had to uninstall the GoBack. When I tried to
reinstall, I got error messages. Recently I upgraded my Norton Internet
Security and GoBack was bundled with it. Everything else installed with no

Never use Norton goback or Norton NIS.
 
L

Lil' Dave

In cases where a recovery partition exists, its not viewable in XP windows
explorer. Hidden partitions are noted by filesystem type and unknown status
in disk management. Factory recovery partition is normally hidden.

In some cases, a separate partition may contain driver information regarding
a laptop mouse pointer. In other cases, may also contain extended bios
information. Sometimes has both. This is done by the computer
manufacturer.

Dave
 

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