Loosing Internet Connectivity

B

Barb Bowman

1. WEP is not safe. It is like locking your door and keeping the key
under the mat.

2. The Intel 4965 drivers seem to require either WPA-AES or WPA2 and
for the router to be in mixed b/g/n configuration. In general, there
have been many posts with issues with the latest two Intel wifi
chips.

3. make sure SSID broadcast is on

I have read this string and I would like to note that I am also losing
internet connectivity after a period of being online. (same problem as Dustin)

I am using a Dell 1720 laptop with Vista Home Premium. I have an Intel 4965
agn network card (latest drvers installed - 15.0.32).

I have a linksys wrt150n router (firmware 1.01.9).

I connect thru the wired port using a Win XP SP2 computer w/o problems. I
also connect wirelessly via a laptop using Win XP Pro w/o connectivity
problems.

I am using 128 bit WEP encryption in the linksys router.

Once I do the ipconfig /all I will post the info.

Any ideas what is going on? It is frustrating to not hold an internet
connection. I usually have to reboot to get the connection again. I have
also deselected the option to turn off the network card to save power. I
have also played with turning off the IPv6 option, but that did not help.

Thanks in advance!
Robin
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
S

sets

I am using wep on the linksys wrt150n router. i plugged the laptop directly
to the router and lost connection after 30-45 min of being on the internet.

please note this same laptop works on other networks wirelessly and wired,
but there is a problem staying on my home network using the wrt150n router.

any suggestions?

can ipv6 and ipv4 run at the same time?


thank again!
 
B

Barb Bowman

I'm broadcasting N without issues here.

There is at least one issue with Intel 4965N cards when used with N
routers and the type of security that the OP may be hitting caused
by the driver for the NIC. Turning off N and running in b/g mode
only MAY (or may not) fix this but then he would not connect at N
speeds (which is why most people buy an N router).

Other posters have had success with the combination of the 4965N
card and N routers by using b/g/n, broadcasting the SSID, and using
WPA-AES or WPA2 (and disabling IPv6 in some cases).

The other part is to change your wireless router to broadcast
b/g mix. No "n". For some reason Vista will not work with "n" broadcast.
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
S

sets

I stopped the ipv6 for the wireless connection. I set the router to b/g mode
and it seemed to stay on for a longer period of time. I thought I had it
solved, but apparently it lost connection.

I will add that all the long period of time I was connected to the internet,
i could not ping linksys.com, but I could ping some other sites.

I tested the connection out with a different Dell laptop with XP Pro sp2
with the 4965 agn card... I had no problems staying on the connection. I
used the Intel ProSet to manage my connections.

On the Vista laptop can Intel ProSet manage a wrieless connection?

If I use this same Vista laptop on other G-wireless and wired networks, I
have no connection issues.
 
S

sets

Update:

Thinking back onwhen I started having connection issues was after i
installed McAfee AV. I disabled the firewall portion of McAfee and thought
this would help.

I will try to uninstall Mcfee and see if this helps... but not having a
virus scanner would leave me vulnerable.

thoughts?
 
B

Barb Bowman

some sites have ping turned off.
you'd have to check the Intel site for Proset compatibility. Or
Dell. start at
http://support.intel.com/support/wireless/wlan/sb/cs-010623.htm

you should also turn off power management on the wireless connection
to see if that has any impact and set the power scheme to
performance.

I stopped the ipv6 for the wireless connection. I set the router to b/g mode
and it seemed to stay on for a longer period of time. I thought I had it
solved, but apparently it lost connection.

I will add that all the long period of time I was connected to the internet,
i could not ping linksys.com, but I could ping some other sites.

I tested the connection out with a different Dell laptop with XP Pro sp2
with the 4965 agn card... I had no problems staying on the connection. I
used the Intel ProSet to manage my connections.

On the Vista laptop can Intel ProSet manage a wrieless connection?

If I use this same Vista laptop on other G-wireless and wired networks, I
have no connection issues.
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
B

Barb Bowman

my thoughts are that I would never use McAfee or Norton on my own
machines. I am very happy with NOD32 from Eset

Update:

Thinking back onwhen I started having connection issues was after i
installed McAfee AV. I disabled the firewall portion of McAfee and thought
this would help.

I will try to uninstall Mcfee and see if this helps... but not having a
virus scanner would leave me vulnerable.

thoughts?
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
S

sets

I am writing to update you on this issue.

I uninstalled McAfee Virus Scan v. 12 and voila! my internet wireless
connections are solved.

I have not tested what specifically was the cause, but it could have been a
corrupted install? of McAfee, but nonetheless I will be putting a different
virus scan program on the laptop.

Again the only issue I had was with the linksys wrt150n router after the
McAfee install... sounds like a bug...

thanks for your help!
 
B

Barb Bowman

glad this is resolved. there are options other than McAfee which
work just fine.

I am writing to update you on this issue.

I uninstalled McAfee Virus Scan v. 12 and voila! my internet wireless
connections are solved.

I have not tested what specifically was the cause, but it could have been a
corrupted install? of McAfee, but nonetheless I will be putting a different
virus scan program on the laptop.

Again the only issue I had was with the linksys wrt150n router after the
McAfee install... sounds like a bug...

thanks for your help!
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
C

compTMan

I hate to length this thread to any longer than it is but I am having similar
problems with my wireless connections & Vista as Dustin mentioned. The only
difference is my computer does not have to go into sleep mode to loose
connection to internet. I also know that I still actually have connection to
the internet because my other computer can access the internet when my Vista
system drops the connection. The other difference from Dustin's problem is
that on my system Vista is aware the connection has dropped and my connection
to the internet returns after a minute or so.

What appears to be happening is the Vista machine with the wireless
connection disconnects from the network entirely, losing it's IP address. If
I do an ipconfig/all I don't have an IP address or a gateway defined.

Here are the config specs.:
Router - NetGear WGR614v6
Wireless card - eHome EH102 b/g wireless (manuf. = Marvell Libertas 802.11b/g)
OS - Vista Home Premium
Security - WPS-PSK
Antivirus - AVG

Things I've tried to correct problem:
- eHome (now part of DLink) does not have Vista drivers. I updated wireless
adapter with Marvell Vista drivers (Windows Vista identified adapter as
Marvell)
- Disabled IPv6, QoS Packet Scheduler, and Topology Discovery
- Updated router with latest firmware
- Disabled sleep mode for wireless adapter

Any other ideas would be appreciated.

With respect to the comment made earlier about the NetGear WGR614v6, I've
not seen anything on NetGears web page or anywhere else indicating the router
would not work with Vista. Is there any documentation on this and what the
problem is?

Since the problem is not happening at the moment I can't post the
ipconfig/all report. Once I capture one I will post.
 
B

Barb Bowman

1. you DID change the default name of the SSID, yes?
2. change the channel - could be interference
3. set to 802.11g only

I hate to length this thread to any longer than it is but I am having similar
problems with my wireless connections & Vista as Dustin mentioned. The only
difference is my computer does not have to go into sleep mode to loose
connection to internet. I also know that I still actually have connection to
the internet because my other computer can access the internet when my Vista
system drops the connection. The other difference from Dustin's problem is
that on my system Vista is aware the connection has dropped and my connection
to the internet returns after a minute or so.

What appears to be happening is the Vista machine with the wireless
connection disconnects from the network entirely, losing it's IP address. If
I do an ipconfig/all I don't have an IP address or a gateway defined.

Here are the config specs.:
Router - NetGear WGR614v6
Wireless card - eHome EH102 b/g wireless (manuf. = Marvell Libertas 802.11b/g)
OS - Vista Home Premium
Security - WPS-PSK
Antivirus - AVG

Things I've tried to correct problem:
- eHome (now part of DLink) does not have Vista drivers. I updated wireless
adapter with Marvell Vista drivers (Windows Vista identified adapter as
Marvell)
- Disabled IPv6, QoS Packet Scheduler, and Topology Discovery
- Updated router with latest firmware
- Disabled sleep mode for wireless adapter

Any other ideas would be appreciated.

With respect to the comment made earlier about the NetGear WGR614v6, I've
not seen anything on NetGears web page or anywhere else indicating the router
would not work with Vista. Is there any documentation on this and what the
problem is?

Since the problem is not happening at the moment I can't post the
ipconfig/all report. Once I capture one I will post.
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
C

compTMan

1. Yes I changed the default SSID name.
2. This config and the current channel were working perfectly on this
computer when I was running Win XP. And yes I did change the channel as well.
3. I forgot to mention previously that it is set to "g" only.

Had another couple of disconnects today but I neglected to get the
ipconfig/all report. Will try to capture one and post.

Any other ideas?
 
C

compTMan

Barb,
Here is a copy of the ipconfig/all report I promissed. Note that the
wireless adapter has an IP addr. of 169.254.253.143! I don't know where this
address comes from, unless the adapter has a built-in default addr. My
address range starts with 192.xxx.xxx.xxx and the addr. assigned by my ISP
starts with 68.xxx.xxx.xxx!

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Ted>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : HP-Computer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Libertas 802.11b/g Wireless
LAN C
lient Adapter #3
Physical Address. . . . . . . . . : 00-19-5B-04-85-4B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.253.143(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-18-F3-30-6D-62
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection*:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::5efe:169.254.253.143%15(Preferred)

Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 8:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{FC6CB194-35F1-4B51-9C45-65726D126
0E8}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes



Hope this gives you some ideas.
 
B

Barb Bowman

please update the router firmware to the latest on
http://kbserver.netgear.com/release_notes/d103100.asp as earlier
firmware has known issues with Vista for the V6. see if this makes a
difference.

if not, can you try the wireless connection and run the tests from
http://www.microsoft.com/windows/using/tools/igd/default.mspx and
report results?




Barb,
Here is a copy of the ipconfig/all report I promissed. Note that the
wireless adapter has an IP addr. of 169.254.253.143! I don't know where this
address comes from, unless the adapter has a built-in default addr. My
address range starts with 192.xxx.xxx.xxx and the addr. assigned by my ISP
starts with 68.xxx.xxx.xxx!

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Ted>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : HP-Computer
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Libertas 802.11b/g Wireless
LAN C
lient Adapter #3
Physical Address. . . . . . . . . : 00-19-5B-04-85-4B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.253.143(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address. . . . . . . . . : 00-18-F3-30-6D-62
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection*:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . :
fe80::5efe:169.254.253.143%15(Preferred)

Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 8:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . :
isatap.{FC6CB194-35F1-4B51-9C45-65726D126
0E8}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes



Hope this gives you some ideas.
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
C

compTMan

Barb, as previously mentioned I have already updated the router firmware to
the latest version with no improvement. I had also run the test you
mentioned a couple of months ago. I ran it again tonight and got the same
results, as posted below:

Internet Connectivity Evaluation Tool

Test Completed.

Basic Internet Connectivity Test
This test is intended to ensure that your computer has basic Internet
connectivity, which is needed for the rest of the tests.
A result of "Supported" indicates that your computer has basic Internet
connectivity. Supported.


Network Address Translator Type
One primary function of most home Internet routers is Network Address
Translation (NAT). Routers providing NAT support assign private IP addresses
on the local network. NAT maps these private addresses on the inside network
to a public IP address on the outside network so that computers behind the
Internet router can communicate with the rest of the Internet. Since Network
Address Translators can work in different ways, this test uses Microsoft
servers to identify your router's NAT type. Some protocols work better
through routers that act as cone-type NATs than routers that act as
symmetric-type NATs.
A result of "Not supported" in this test does not impact your basic Internet
connectivity. One possible reason for this result may be that your computer
is connecting through an Internet router that acts as a symmetric NAT (view
the detailed report to determine if this is the case). Microsoft has
determined that symmetric NATs can block the traffic of programs that use
IPv6 tunneling over IPv4 (see Teredo Overview for details of how this works).
Failure to connect using IPv6 may cause these programs to not run or to have
a degraded experience. It is also possible that the servers used to determine
the NAT type are temporarily unreachable, in which case running the test
again later will give a more accurate result. Not supported.


Traffic Congestion Test
Internet routers sometimes lose information that is being transferred across
the Internet when they experience congestion (full router queues). This loss
of information is known as packet loss. Internet protocols like the Transport
Control Protocol (TCP) can use packet loss as a congestion indicator.
Explicit Congestion Notification (ECN) is a mechanism that provides routers
with an alternate method of communicating network congestion. This
notification effectively reduces TCP retransmissions and increases
throughput. This test attempts to download a short Web document, first with
ECN enabled and then again with ECN disabled. If both downloads succeed, the
test passes, which indicates that your Internet router successfully allows
packets through with ECN options set.
A result of "Supported" indicates that your router can work with this new
Vista Feature to improve download speeds and increase endpoint connection
reliability. Note You would need to explicitly enable ECN on Vista to take
advantage of this feature. Supported.


TCP High Performance Test
Window scaling is a Transport Control Protocol (TCP) option introduced for
addressing performance problems. Some Internet routers cause TCP data
transfers that use window scaling to fail, particularly when there's a
mismatch between the scales chosen by two computers transferring the data.
This test downloads a series of Web documents of increasing length until
either an incomplete download is encountered or all downloads succeed.
Success indicates that your router allows Windows Vista to negotiate the best
data transfer rate and help improve download speeds.
A result of "Supported" means that Windows Vista automatically uses window
scaling to negotiate the best/largest data transfer rate and help improve
download speeds. Supported.


UPnP Support Test
Many applications need to open ports (allow incoming traffic) through an
Internet router, particularly when both communicating endpoints are behind
different NATs. Modern routers allow hosts to create such open ports using
Universal Plug and Play (UPnP). This test ensures that the router has UPnP
enabled, can support a reasonable number of open ports, and can maintain
these settings.
If this test does not succeed, experiences using certain programs may be
degraded. However, your basic Internet connectivity should not be affected.
Not supported.
Multiple Simultaneous Connection States Test
This test creates 80 concurrent TCP connections to external Web servers and
keeps them alive over the period of two minutes by attempting continuous data
download using HTTP. Passing this test indicates that your router robustly
supports multiple computers or programs accessing the Internet
simultaneously.
A result of "Supported" means that your Internet router can handle a large
number of simultaneous connections. This will enable you to connect to the
Internet reliably using multiple applications or multiple computers. Also,
your experience with applications that use multiple network streams (like
some file download/sharing programs) will be enhanced. Supported.


Congratulations! You have basic Internet connectivity and browsing, and your
Internet router should work just as well with Windows Vista as with your
current/previous operating system. However, some of the new Windows Vista
features are not currently supported by your router.
 
B

Barb Bowman

http://kbserver.netgear.com/release_notes/d103100.asp states that 1
to 1 NAT was upgraded to Cone NAT, which is your problem (and the
test your router fails). If you applied the firmware, do a complete
factory reset to defaults on the router and then apply it again. If
it does not work, you need to replace the router.

s previously mentioned I have already updated the router firmware to
the latest version with no improvement. I had also run the test you
mentioned a couple of months ago. I ran it again tonight and got the same
results
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
M

mountainman2837

Hey I was with a customer about this vista problem with not being able to
connect to an unidentified network. well this customer made a local network
 
M

mountainman2837

oh ok. well then why does vista have a problem with recgonizing the network
lan. it works for a bit then it doesnt. says that it cannot connect to the
undientified network. I also have a problem with windows mail. it prompts
for username and password. they are correctly entered. and when you reenter
them it pops back up.

Barb said:
The OP can't even get an IP from the router. This is a different
issue completely.
Hey I was with a customer about this vista problem with not being able to
connect to an unidentified network. well this customer made a local network
[quoted text clipped - 17 lines]--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 
B

Barb Bowman

start a new thread describing your network problem. post info on
your router, brand, model, hardware revision and firmware revision.
also post the text output of ipconfig /all

change the channel and SSID on your wireless router and make sure
you are broadcasting the SSID. disable IPv6.

post your windows mail question in a general windows vista help
newsgroup/forum

oh ok. well then why does vista have a problem with recgonizing the network
lan. it works for a bit then it doesnt. says that it cannot connect to the
undientified network. I also have a problem with windows mail. it prompts
for username and password. they are correctly entered. and when you reenter
them it pops back up.

Barb said:
The OP can't even get an IP from the router. This is a different
issue completely.
Hey I was with a customer about this vista problem with not being able to
connect to an unidentified network. well this customer made a local network
[quoted text clipped - 17 lines]
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/
 

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