Kernel Error when re-installing printer software bundle.

[Nina]

A user has been using his local USB Epson stylus 875epx
printer wihtout a problem, when yesterday his office was
moved and he can no longer print. I tried to re-install an
updated driver using update in the device manager and
still it doesnt work. If I install the printer's bundled
printer software package, using setup, installation is
stopped by a " kernel error" (in a certain memory
address). This happened when I ran setup over the current
installation and also after I uninstalled the Epson
software package.It's also wierd because the printer's
icon in the Add Printer wizard can't be remove
by "delete". I have to go to add/remove programs to remove
the printer utility programs which will also remove the
printer icon.

The o/s is w2k sp4 with all the current patches. Printer
will not print with printer properties "test print".

What do I do to to make the printer work?

 

[Guest]

If the problem was resulted from office movement. It is most like to be
related to hardware problem. You may check the following points:

1. Print Test Page on Windows Console Pane.
2. Print Test Page by right-click printer-->Properties-->Test Page.

If the test page prints well in printer itself but improperly from opearting
system. Please check USB port and data cable.

 

[Guest]

Print test page does not produce an output, no error
messages either. Same way when printing a Word document.
The USB cable was reconnected several times on both ends.

 

[Bruce Sanderson]

I suggest disconnecting the printer from the USB port, then doing a complete
cleanup of printer drivers (see
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm).

Then, reinstall the printer following the instructions that came with the
printer. Some USB printers are quite finicky - if you connect the printer
before installing the driver, it won't work.

 

[Guest]

It works now, after I deleted all printer(there were
three) and reinstalled the printers with the problem
printer first. Thanks to all of you.