KD911895 Update will not install

[Hank]

Running WindowsXP SP3 with all the updates. Latest update KB911895 HID
Non-user Input Data filter will not install. No error message given. I
do have Microsoft wireless mouse installed and running. Have tried
turning up Zone Alarm and Spydoctor but still will not install. Any
one got any suggestions?
Thanks
email response not expected but to respond remove .uk at end
TIA
Hank

 

[Gerry]

Hank

Select Start, Help and Support, Keep your Windows up- to-date with
Windows Update, Review your Update History you can see the update. What
is the Failure code. Double click the small red icon in the Status
column for the failed update.

Cross posting to Windows Update newsgroup.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[mhm]

Hank

Select Start, Help and Support, Keep your Windows up- to-date with
Windows Update, Review your Update History you can see the update. What
is the Failure code. Double click the small red icon in the Status
column for the failed update.

Cross posting to Windows Update newsgroup.

--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Hank]

Hank

Select Start, Help and Support, Keep your Windows up- to-date with
Windows Update, Review your Update History you can see the update. What
is the Failure code. Double click the small red icon in the Status
column for the failed update.

Cross posting to Windows Update newsgroup.

Thanks for pointing me in the right direction. After reading a few
postings in the update group came across this one.

After beating my head against the wall and reading ALL of the posts of
people
having this problem, and no one giving a solution, but a few were able
to
lead me down the right path.

HERE IS THE SOLUTION!!! (at least it worked for me!)

Go to C:\Windows\system32\drivers and delete wdf01000.sys

Then, go to windows update, and select Custom. Then select hardware
updates,
and HID non-user Input data filter should be there again. Now select
download and install, and it should enter the correct information and
fix
your HID non-user Input Data Filter Error / fatal error / failed to
install
problem.

It worked. Thanks again.
email response not expected but to respond remove .uk at end
TIA
Hank

 

[Gerry]

Hank

Glad it's sorted. Thanks for reporting the outcome.


--


Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[TWG_Wisconsin]

I am also getting a failure during the installation of KD911895. Error
Code: 0x80070643 is displayed in the status screen.

Any suggestions?

 

[TWG_Wisconsin]

Update file is KB911895
(Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)

 

[jonathan]

I am also getting a failure during the installation of KD911895. The error
code is 0x80070643. I read that this is a generic code--not very helpful.

How can I determine what is hanging up the installation ? Microsoft Online
Support gave me the advice to hide this critical update on the Microsoft
Update page to avoid repetitious downloads, but that is just sweeping it
under the rug. SRX 1106205350

Does anyone have a specific suggestion how to hunt down the barrier ?

 

[Robert Aldwinckle]

I am also getting a failure during the installation of KD911895.

If that is not a typo you might be better off asking in a newsgroup
which supports whatever language you are getting your KB articles in.


http://support.microsoft.com/?kbid=911895

<quote>
Install the Optional Hardware Update that is named Microsoft HID
Non-User Input Data Filter.
</quote>

So, is that what you are trying to do? Are you sure that it is applicable
for your case?

The error code is 0x80070643. I read that this is a generic code--not very helpful.

How can I determine what is hanging up the installation ? Microsoft Online
Support gave me the advice to hide this critical update on the Microsoft
Update page to avoid repetitious downloads, but that is just sweeping it
under the rug. SRX 1106205350

Sounds like someone has already asked you for diagnostics and done
an analysis of them for you? What did they ask for? Why not ask them
for a better explanation of their conclusions and recommendation?

FWIW I wouldn't be so quick to assume that they are wrong.
It might be that the update is not appropriate for your system
in which case suppressing its offer is the *only* thing that you can do
until the metadata which causes it to be offered to you is changed
on the AU server.

Does anyone have a specific suggestion how to hunt down the barrier ?

In general what you can do is search in all files which the update changed
for instances of either the hex code or its decimal equivalent.
So, in this case search all files which changed on that day for each of
643 and 1603; then sort the results by Date Modified and scroll to
the time of day that the update was done. Open any files which look
like diagnostic files (e.g. .log files) in Notepad. If you don't have an
association for a file's extension just drag it to an already opened Notepad
window. Find the context of the code in the diagnostic and then scroll
backwards to figure out what it really is informing you about. If these
clues are not sufficient you can also supplement whatever diagnostics
you do find by running ProcMon when you rerun the install of the update.


Good luck

Robert Aldwinckle
---

 

[jonathan]

--
jonathan

If that is not a typo you might be better off asking in a newsgroup
which supports whatever language you are getting your KB articles in.


http://support.microsoft.com/?kbid=911895

<quote>
Install the Optional Hardware Update that is named Microsoft HID
Non-User Input Data Filter.
</quote>

So, is that what you are trying to do? Are you sure that it is applicable
for your case?




Sounds like someone has already asked you for diagnostics and done
an analysis of them for you? What did they ask for? Why not ask them
for a better explanation of their conclusions and recommendation?

FWIW I wouldn't be so quick to assume that they are wrong.
It might be that the update is not appropriate for your system
in which case suppressing its offer is the *only* thing that you can do
until the metadata which causes it to be offered to you is changed
on the AU server.




In general what you can do is search in all files which the update changed
for instances of either the hex code or its decimal equivalent.
So, in this case search all files which changed on that day for each of
643 and 1603; then sort the results by Date Modified and scroll to
the time of day that the update was done. Open any files which look
like diagnostic files (e.g. .log files) in Notepad. If you don't have an
association for a file's extension just drag it to an already opened Notepad
window. Find the context of the code in the diagnostic and then scroll
backwards to figure out what it really is informing you about. If these
clues are not sufficient you can also supplement whatever diagnostics
you do find by running ProcMon when you rerun the install of the update.


Good luck

Robert Aldwinckle
---




Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)

 

[Harry Johnston [MVP]]

Thanks--there was a typo. The download that won't install is > thanks for your helpful response. there was a typo--the download was Microsoft - Other hardware - HID Non-User Input Data Filter (KB 911895)

Do you in fact have one of the hardware items listed in the KB article?

<http://support.microsoft.com/kb/911895>

http://support.microsoft.com/kb/911895

If so, was it working at the time? If not, did you used to have one?

Have you tried downloading the update from the Microsoft Update Catalog, and
then installing it in Safe Mode?

<http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895>

http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895

Harry.

 

[Hank]

I am also getting a failure during the installation of KD911895. The error
code is 0x80070643. I read that this is a generic code--not very helpful.

How can I determine what is hanging up the installation ? Microsoft Online
Support gave me the advice to hide this critical update on the Microsoft
Update page to avoid repetitious downloads, but that is just sweeping it
under the rug. SRX 1106205350

Does anyone have a specific suggestion how to hunt down the barrier ?

This worked for me


In the case of KB911895 failure the solution is:
Go to C:\windows\system32\drivers and delete wdf01000.sys.
Then the KB911895 will install.

email response not expected but to respond remove .uk at end
TIA
Hank

 

[jonathan]

--
jonathan

Do you in fact have one of the hardware items listed in the KB article?

<http://support.microsoft.com/kb/911895>

http://support.microsoft.com/kb/911895

If so, was it working at the time? If not, did you used to have one?

Have you tried downloading the update from the Microsoft Update Catalog, and
then installing it in Safe Mode?

<http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895>

http://catalog.update.microsoft.com/v7/site/Search.aspx?q=911895

Harry.

Thanks.

I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
a problem. Nor do I have any problem placing my pc on standby or hibernation
which I only do manually. I also rarely use a screensaver, but when I choose
to do so it works. I don't have any idea what problem this update is supposed
to fix.

My computer is in use this evening, but thank you for the idea of
downloading the driver and trying to install it in safe mode. I will try
later or during the weekend when I can tolerate a restart.

This suddenly appeared through the notification icon in my systray and was
presented as a critical update so I took it seriously. How can one tell
whether the proferred update is appropriate for your machine or a Windows
Update process mistake when it won't install ?

 

[Harry Johnston [MVP]]

I do have a Microsoft Wireless 2000 Optical Mouse and it has never given me
a problem. Nor do I have any problem placing my pc on standby or hibernation
which I only do manually. I also rarely use a screensaver, but when I choose
to do so it works. I don't have any idea what problem this update is supposed
to fix.

Apparently, one you aren't experiencing.

This means that it should be safe enough to just hide the update as Microsoft
support suggested, although it would be nice to remember about it in case you do
start having these symptoms in the future.

(Problems of this sort often only affect some people, for reasons which are
usually too complicated to be worth trying to figure out.)

My computer is in use this evening, but thank you for the idea of
downloading the driver and trying to install it in safe mode. I will try
later or during the weekend when I can tolerate a restart.

Let us know how it goes, please.

This suddenly appeared through the notification icon in my systray and was
presented as a critical update so I took it seriously. How can one tell
whether the proferred update is appropriate for your machine or a Windows
Update process mistake when it won't install ?

The Knowledge Base article associated with each update should provide
information about the purpose of the update, although admittedly some are rather
meagre and many require expertise to correctly interpret. For the average home
user, the best bet is to ask someone - us, for example.

Harry.

 

[jdm]

Apparently, one you aren't experiencing.

This means that it should be safe enough to just hide the update as Microsoft
support suggested, although it would be nice to remember about it in caseyou do
start having these symptoms in the future.

(Problems of this sort often only affect some people, for reasons which are
usually too complicated to be worth trying to figure out.)


Let us know how it goes, please.


The Knowledge Base article associated with each update should provide
information about the purpose of the update, although admittedly some arerather
meagre and many require expertise to correctly interpret.  For the average home
user, the best bet is to ask someone - us, for example.

   Harry.

Thanks some more. I followed the link to the catalog and downloaded
the update. The information from the site says essentially to double
click on the downloaded file and follow the directionsl When I did
that (not in safe mode) the copy/move utility opened. At this point I
don't know how to make use of the file in safe mode or otherwise so I
will keep researching. If anyone is willing to post directions about
what to do with the file in the 'Microsoft - Other hardware - HID Non-
User Input Data Filter (KB 911895)' which came down from the catalog
containing a file named 'X86-zh-tw_de_el_en_es_fr_it_ko_pt-br_ru_zh-
cn_pt_ja-nec-20264387_6e08d8505eae1a080db4768bc46f57980933161d' I
would be grateful

 

[Harry Johnston [MVP]]

Thanks some more. I followed the link to the catalog and downloaded

the update. The information from the site says essentially to double
click on the downloaded file and follow the directionsl When I did
that (not in safe mode) the copy/move utility opened. At this point I
don't know how to make use of the file in safe mode or otherwise so I
will keep researching.

Could you clarify what you mean by "copy/move utility"? If you're not sure how
best to describe it, you can attach a screenshot.

Right-click on the file and select Properties, and tell me what it says under
"Type of file".

Harry.

 

[jonathan]

I'm sorry this reply took so long--the site has been down. There is no
apparent way to attach screen shots to this reply.

TERACOPY 2.01

CAB FILE

My Wireless Optical Mouse 2000 is not on the list of problem devices in

"Article ID: 911895 - Last Review: November 29, 2007 - Revision: 11.4
The screen saver does not work when you use a Microsoft wireless pointing
device on a Windows Vista-based computer"

and I have a WindowsXP Home SP3 based computer, but the software for the
mouse is Intellipoint 6.1 which is on the list. Since I have had no problems
using the mouse or any of the problem issues I have found linked to this
download at this time it seems clear I should not try to install it.

Thanks for your help in leading me to this realization.

 

[Ned Rodriguez]

I had the same problem so I attempted to use your solution. Unfortunately,
Help and Support won't respond. I have attempted several remedies from the
forum with no success. I will deal with that separately but in the meantime,
is there another way to review the Update history?

 

[Ron Badour]

There is a newsgroup dedicated to update problems:

http://www.microsoft.com/communitie...655-a5d5-4c07-bdb0-90caf9f30c42&lang=en&cr=us

You may be able to get free email help from Microsoft on update issues:

https://support.microsoft.com/oas/default.aspx?gprid=6527&st=1

Be sure that the questions in the email pertain solely to update problems.


--
Regards

Ron Badour
MS MVP
Windows Desktop Experience

 

[Sterling]

I have had several problems installing Microsoft HID Non-User Input Data
Filter on multiple machines and so far, the fix that has worked for me is to
delete (or rename) c:\windows\system32\drivers\wdf01000.sys and rerun Windows
Update.