Jobs Disappearing from Network Print Queue

[Kyle]

Hi,

On our Windows 2000 Server, print jobs are disappearing
after a few seconds from one of our print queues. This
queue is for a HP 4500N printer.

We've been told that updating the HPTCPMON.DLL file,
which runs the HP Standard Port Monitor, might solve
this. How do we update this .dll? Just dropping in a
later version does not work.

We get this Event when this queue fails:

Event Type: Error
Event Source: Application
Event Category: None
Event ID: 2510
Date: 12/14/2000
Time: 2:06:11 PM
User: N/A
Computer: Computer_Name
Description: The server service was unable to map error
code 1726.

Can anyone help?


Thanks,
Kyle

 

[Nic]

copy and paste the dll file to where it should be and then use start run
[filename} regsvr32

 

[Kyle Stedman]

Thanks for the suggestion, but it did not work.

Regsvr32 failed, because some "specified module could not be found." I
ran regsvr in the winnt\system32 directory where hptcpmon.dll is.

Kyle

copy and paste the dll file to where it should be and then use start
run [filename} regsvr32

Hi,

On our Windows 2000 Server, print jobs are disappearing
after a few seconds from one of our print queues. This
queue is for a HP 4500N printer.

We've been told that updating the HPTCPMON.DLL file,
which runs the HP Standard Port Monitor, might solve
this. How do we update this .dll? Just dropping in a
later version does not work.

We get this Event when this queue fails:

Event Type: Error
Event Source: Application
Event Category: None
Event ID: 2510
Date: 12/14/2000
Time: 2:06:11 PM
User: N/A
Computer: Computer_Name
Description: The server service was unable to map error
code 1726.

Can anyone help?


Thanks,
Kyle