Issues with WMP 11 and PPT Video

[Rikk]

I have a presentation with imbedded video. It is running fine on machines
with WMP10 but not WMP 11. MPLAY32.exe will not play the MPG files on the
WMP11 Machines but will play the same file on the WMP10 Machines.

Is there a work around for this or do I have to go back a level in WMP?

Rikk Flohr

 

[Austin Myers]

Lets start with the basics.

What version of Windows and what SP level is this?

Same for PowerPoint?



Austin Myers
MS PowerPoint MVP Team

Provider of PFCMedia, PFCPro, PFCExpress
http://www.pfcmedia.com

 

[Rikk]

XP SP2,
PPT 2003
All Updates Current

I have further determined that MPEGS are the only files affected. I can
bring them individually into Windows Movie Maker and save them out as WMVs
and sub them in and they work fine.

Rikk

 

[Austin Myers]

Thanks for the info Rikk,

I've seen this cropping up in various forms on other systems and have been
trying to track it down. Is there any chance you can email me a copy of the
non-working Mpeg file? (My return address is real.)


Austin Myers
MS PowerPoint MVP Team

Provider of PFCMedia, PFCPro, PFCExpress
http://www.pfcmedia.com

 

[Rikk]

On it's way.

Interestingly. I have confirmed on three machines it will not play-either
in PPT 2003 or in mplay32.exe. All three machines have WMP11. Two are XP
Home, One XP Media Center. All have Service Pack 2. All have IE7.0 Toshiba
Laptop. HP Laptop. Dell Desktop

I have also confirmed 5 machines on which it will play in PPT 2003, PPT 2002
(XP) and in mplay32.exe. Two have WMP9 and Three have WMP10. Two have
IE7.0 Dell Laptop, Two HP Desktops, Sony Vaio, and a Gateway Desktop.

I did a rollback to WMP10 on on of the non working machines and it did not
fix it. Does a WMP11 upgrade touch the codec used by the old MP PowerPoint
is using?

Rikk

 

[Austin Myers]

Hi Rikk,

I got the video and took it apart with a few media tools I have laying
around. One thing I can say for certain is that this file has been through
several changes in format and codec's used. <g>

With that said, what I do find is that WMP 11 appears to replace a critical
file (quartz.dll) which is called to render most Mpeg-1 video. If you can,
on one of the effected machines (with WMP 11 installed) can you check the
properties of this file? (quartz.dll) Once done report back here on it's
version number if you would. (Locate the file on the hard drive, right
click it, select properties.) Oh, it would also be of benefit to look at it
on the machine that failed to work after you rolled the system back to see
if it left this file in place.

As an FYI: I did insert this in a PowerPoint slide using PFCPro and it
played as expected in PowerPoint on a machine with WMP 11 installed. In
other words, PFCPro was able to convert it properly for use in PowerPoint.



Austin Myers
MS PowerPoint MVP Team

Provider of PFCMedia, PFCPro, PFCExpress
http://www.pfcmedia.com

 

[Austin Myers]

Rikk,

Sent a PFCPro created version of the video back to you for your review and
use.


Austin Myers
MS PowerPoint MVP Team

Provider of PFCMedia, PFCPro, PFCExpress
http://www.pfcmedia.com

 

[scott]

I am having the same problem embedding WMV into PowerPoint 2003 with
WMP11 installed. I am trying to insert using Windows Media Player
control.
Sound plays, but no video. Clips play in WMP11 standalone fine.
If I insert the clip into PPT using Insert - Movies and Sounds it
works in PPT, but the controls are limited and ppt links using the
full path not a relative one.

With WMP 11 quartz.dll is version 6.5.2600.2807

A machine with WMP 9 quartz.dll version is 6.4.3790.399

Thanks!

Scott Wylie
www.WylieInc.com