Issue with Outlook Send/Receive



I have a user who is using Outlook 2003 and is connected to Exchange 2003.
She recently started to have issues with receiving new emails automatically.
She is connected, however new emails only come into her InBox when she clicks
on another folder other than InBox and then back to her InBox folder. I have
checked her send/receive options and they look fine to me. I have recreated
her profile, uninstalled and then re-installed Office 2003, disabled Add-ins
within Outlook and confirmed she did not have any add-ins within Word (her
default editor). I even took the check mark out of "Use MS Word as default

She was orginally in cache mode. Thinking this was the issue orginally, I
took her out of cache mode but then when I restarted Outlook and tried to
create a new email for testing purposes, a new untitled message would not
open. I got an error instead. This is when I uninstalled and reinstalled.

One more thing. We have been setting up users to connect to our company's
webmail by adding the webmail address in the "Email proxy server for
Exchange" area in the Email accounts set up. Even after deleting her profile
reinstalling and not setting her back up in cache mode or changing this
setting, I still get a prompt for her to log in to authenticate her account.
Not something I usually get after I log the user into their computer with
their domain account and configure a user to connect with our Exchange server
in the Outlook setup.

Am I missing something here? It is very frustrating and I am at my wits end.
If someone can shed some light on what I can do to resolve this, I would
greatly appreciate it.


Ben M. Schorr, MVP

Sounds to me like a network issue. Is there a firewall of some kind between
her and the Exchange server? Maybe even the Windows firewall on her machine
has been enabled and not specifically configured to allow Outlook? Or a
third-party firewall like Symantec/Norton?

Using Word as the editor has nothing to do with it, though, so you can
safely re-enable (or not if they prefer the Outlook editor) that.

Ben M. Schorr, MVP
Roland Schorr & Tower
Author: The Lawyer's Guide to Microsoft Outlook 2007:


Thank you for the suggestions. We use Symantec so I will check the setting on
that. We have a firewall company-wide but no other user has had this issue so
it must be something local.

Thanks so replying so quickly!


Hi me again,

I checked the Symantec setting and the "Enable Microsoft Outlook Auto
Protect" is checked. Do you think this could be causing my issue?

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