Invisible Text

[Guest]

The text in incoming emails through an exchange server is now invisible in
new emails. I was trying to automate moving certain emails into different
folders, so I assume that I caused the problem but I didn't intentionally
change any settings besides swtiching to "work offline." After switching
back to work online the problem persists.

When I right-click on a message, and select 'view source' the text is there,
it just doesn't display (not even as white text on a white background or
something). The text is fine through the exchange server's web browser, just
not in my computer's outlook. Text from my gmail account displays fine in
outlook so it's not a global option that I changed.

 

[Pat Willener]

You really don't give us any information to help you with...
Outlook version?
Account type?
Message format?

Does it happen for all messages, or only some? How do these "some"
message differ from others? Are they multi-part messages?

 

[Guest]

Thanks for the response -- sorry to give such a worthless first question!

I'm using Outlook 2003 SP2. The problem is with an exchange account (I
think that's what you meant) and I"m not sure what you mean by message
format. I could paste in the source code of an email, but I won't spam it
unless asked.

I think you're right that they're multi-part messages. The problem only
happens with my exchange account (not my gmail account) and only with
messages that include pictures as far as I can tell.

 

[Guest]

Outbound text in both accounts is now not being sent at all. This only
happens when I've quoted text (I don't think the emails include pictures but
they do include quotes). When I remove the quotes and type into a blank
email, the text is sent successfully.

 

[Pat Willener]

Re my original question(s); message format is plain text, HTML, or RTF.

This is interesting - quoted text causing this? What kind of quotes are
you using - quotation marks (" = 0x22), apostrophes (' = 0x27), or the
quotation marks generated by Word (“ and †= 0x93/0x94)?

If you look at the source, do you see anything strange about these
quotation marks?

I don't know yet where this is leading, but I hope that your answers
will give us more clues.

 

[Guest]

Sorry, I didn't understand 'format' before. It looks like HTML and possibly
RTF is causing the problem. Note that quotation marks don't cause the
problem -- it's when word generates a quotation I have it set to use HTML.

I spent some time in the help files trying to figure out why Outlook 2003
wouldn't display HTML and RTF files, but I couldn't figure it out. I'll go
through some threads on here, but a nudge in the right direction would still
be very welcome!