pasted text disappears

[Nancy]

It seems that whenever I cut and paste text from most any application into
Outlook, it shows up as invisible. If I select the new area where the text
should be and change the color of that text to BLACK, there it is --
perfectly visible. It seems that anything with color set to the default
AUTOMATIC is invisible. I've made signatures in Outlook 2007 and they, too,
are invisible in a new message unless I select them and change the color.

Other people receiving mail from me say it looks fine when they get it, but
if they try to cut and paste some of my text, it shows up invisible in
whatever other e-mail message or application they're pasting it. Wierd!

I had this problem so often in Outlook Express that I recently switched over
to Outlook to try and get past it. However, the problem followed me right
into Outlook. There's gotta be a setting somewhere that tells the system
AUTOMATIC is not black ... maybe white? (I haven't tested it on a colored
background to see.)

Can anyone help me with this? Thanks.

 

[Diane Poremsky [MVP]]

It's not invisible, the font color is the same color as your background. Are
you using a custom Windows color scheme?









** Please include your Outlook version, Account type, and Windows Version
when requesting assistance **

 

[Nancy]

No, nothing custom. No backgrounds - just plain white. I tried changing the
font color on the Word normal template (actually, there are several of them
and I changed them all from AUTO to BLACK) but the problem still continues.

How could the AUTO setting on font colors become white instead of black?
When you look at it on the little font color window, the small square of
color next to the Automatic is certainly black.

I'm using Office 2007 (12.0.6212.1000) SP1MSO (12.0.6213.1000)
Part of Microsoft Office Professional 2007
My operating system is XP Pro

I have another problem; please tell if it isn't appropriate to bring it up
here. I'm new to Outlook, having used Outlook Express for many years. Just
switched over this week to try and divest myself of the color problem. I
cannot figure out how to export my OE distribution lists into Outlook
contacts (or address book). In fact, I can't figure out how the Address Book
works at all; there seem to be no tutorials on that on the Microsoft webpage.
I went through the Contacts course. That's fine. But my address book and
contacts list are a mess because I tried twice to export OE addresses to
Outlook and now I have duplicates of everybody. However, I remain unable to
export my multiple specialized distributions lists in OE. The only list that
will export is the Main Identity Contacts list -- which does not include all
the folks in the distribution lists (separate folders).

Thanks for any help you can give me.

 

[Nancy]

Only time will tell if this problem is "fixed," but here is what we have
done. We deleted all the Normal templates in Word and let it create new ones
as needed. (Found out that Word will indeed do so.)

I had sent someone an e-mail with an attached Word document which, by the
time it got to its recipient, was "invisible." It was fine/black text when
it left my computer. So the problem was not only in Outlook and Outlook
Express, but in Word as well and not limited, as the subject infers, to
pasted text. Running a virus scan did not fix the problem. So we figured
the problem was in the templates Word was using.

I'll be back to look for other ideas if any other of my text arrives as
"invisible" (actually pale, pale yellow) in other people's Inboxes.

If this works, I hope it helps someone else with this problem!